SpaceWays

Lovely company. The guys were 15 minutes late but ...

Lovely company. The guys were 15 minutes late but really helpful, quick and efficient. Great value for money.

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Was really easy to use

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Spaceways is very convenient, especially in a city...

Spaceways is very convenient, especially in a city like London! Great service, friendly staff - would definitely recommend!

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I stored 4 boxes with them for 4 months and servic...

I stored 4 boxes with them for 4 months and service is s***! First they dropped off the boxes a day later than scheduled. Then picked up the boxes a day later than scheduled. They might as well just not have a schedule.
Second, I asked for my boxes to be dropped off and they charged me for an extra...

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Absolutely terrible!!

Absolutely terrible!!

I booked a van and 2 men to move my stuff from a storage to my new flat.
The work was booked for 2pm on a Sunday followed by a bank holiday Monday.
Only 1 man showed up at 6:30pm.
So I had to wait 4 and a half hours and because there was only 1 man I had to do half of the...

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Great service, great price! Allowed me to relax an...

Great service, great price! Allowed me to relax and enjoy my summer.

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I just moved and used Spaceways to store my bike a...

I just moved and used Spaceways to store my bike and winter clothes because the new flat does not have enough space for it. The online booking and the delivery of the free boxes was very easy and fast. I had some problems with the payment but the customer support was very helpful and fixed it right...

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I had a really good experience with SpaceWays when...

I had a really good experience with SpaceWays when moving house, my boxes were delivered and collected in a timely and efficient manner, and the driver was absolutely lovely and very helpful. When a problem arose, it was sorted out very quickly by customer service, who were great also.

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Worst storage facility. They won't return your ite...

Worst storage facility. They won't return your items on time and will trouble you a lot. Im an international student and stored my items for the summer. I booked a return slot to get my items redelivered to me on 29th september. I only got 2 out of my 6 pieces. the next date they gave me was 12th oc...

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Excellent service very pleased with customer servi...

Excellent service very pleased with customer service given

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The best mobile storage company I have ever used. ...

The best mobile storage company I have ever used. So easy and simple.

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They lost half of my stuff, and gave me back the o...

They lost half of my stuff, and gave me back the other half broken. Of course it's not their fault and they can't do anything about it... Beware of who you are dealing with.

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They gave me the best quote out of all the removal...

They gave me the best quote out of all the removal companies. They were able to accommodate me when I wanted to amend my removal time with only about 12 hours notice - all thanks to their agent Annie!

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Hated it, is the least I can say at this point whe...

Hated it, is the least I can say at this point where my boxes have been lost for months! First they leave my boxes without collecting it for 3 weeks then when they do collect it they forget to put it on the system under my account, which means they have been lost from the point they've collected the...

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I stored 3 boxes and 2 luggage with Spaceways. Del...

I stored 3 boxes and 2 luggage with Spaceways. Delivery of boxes and pick up in June was fast and easy. At the beginning of September I wanted to book my return order online and the next available date was in 6 days.

One day before I was supposed to get my stuff back I received a call saying that...

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They helped me to move from my previous flat. Fast...

They helped me to move from my previous flat. Fast and reliable! Amazing service! Thank you guys!

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I decided to used spaceways because I liked the fa...

I decided to used spaceways because I liked the fact that they used reusable containers. When the driver arrived with cardboard boxes I was very surprised and disappointed. The boxes were smaller than what is advertised by about 20 cms and now I have to spend more money than I wanted to. I would nev...

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This company let me wait for one and a half month,...

This company let me wait for one and a half month, but they still do not give me my luggage. This is an amazing company. And they will not give any compensation for the delay. The customer service is get use to say sorry for the delay, they do not feel shame about it. Don't choose this company or y...

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We initially booked SpaceWays because we were look...

We initially booked SpaceWays because we were looking for a professional removal company who could make our move as seamless as possible. Do not trust the flash website - they just farm you out to other cheaper companies! And we found it More

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A friend recommended Spaceways moving service to m...

A friend recommended Spaceways moving service to me. I was really really hesitant because of the bad reviews I have seen on google+ but everything went smoothly on the moving date. For someone who is only moving 7-10 boxes like me, I can definitely recommend their service!

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PLEASE NEVER USE THIS COMPANY...

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Can't fault them, honestly. Hired three removal me...

Can't fault them, honestly. Hired three removal men, who got there early and moved our stuff in record time. It was a great deal and a really fantastic service. I've had some dodgy removal experiences but this one was worth it - the guys were fast, careful, hardworking. I'd use them again for sure.

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This company is very disappointing, first they cam...

This company is very disappointing, first they came late to pick up my bags and was already late for my flight, so i had to ask favors from friends to help with the storage. Than i asked for storage to be returned, it took me nearly 4 months to get information from the company they have lost all of ...

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They were fanstastic! I highly recommend their ser...

They were fanstastic! I highly recommend their service. great service for a good price

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Contrary to the 48 hour delivery promise they boas...

Contrary to the 48 hour delivery promise they boast about on their website, I waited over a month to get all my stored items back. Delivery is often delayed, a scheduled 4pm-6pm delivery arrived at 9pm, with the reason being "the driver left the warehouse late this morning".

I ended up having to ...

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Exceptional experience from beginning to end. The ...

Exceptional experience from beginning to end. The service was impeccable, driver very courteous and most importantly, on time! Good price too, better than some of the other storage places where I'd have to hire my own van.

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Customer service was really good, made the process...

Customer service was really good, made the process seamless - would defo use again

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THE WORST COMPANY EVER!! NEVER EVER ORDER FROM THE...

THE WORST COMPANY EVER!! NEVER EVER ORDER FROM THEM AND DO NOT TRUST THEIR COLOURFUL NICELY DONE WEBSITE. THEIR CUSTOMER SERVICE IS NEVER AVAILABLE SO BASICALLY YOU CAN'T EVER CONTACT THEM. THE DELIVERY HOURS ARE SO LONG THAT YOU HAVE TO SIT AND WAIT THERE FOR THE WHOLE DAY AND THEN FINALLY GUESS WH...

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I am utterly disappointed with the service. Firstl...

I am utterly disappointed with the service. Firstly, the site had an issue. The login page said my email was not registered which I got fixed by contacting the company via email. This initially caused a big delay in ordering my boxes back. The phone is always busy and email replies come no earlier t...

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DO NOT USE THIS COMPANY!

DO NOT USE THIS COMPANY!
I have never written any bad reviews of any company but this company is purely ridiculous. They were supposed to deliver the boxes from 9-1pm but the boxes never arrived! The customer service takes forever to get through and they give poor excuses, saying that they "had a b...

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Great customer service. Call up if you have any qu...

Great customer service. Call up if you have any questions!!

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Hello everyone, the company has officially lost my...

Hello everyone, the company has officially lost my boxes. They promised to send me claim form but it never happened, also I do not trust their claim system. I will file an official complaint against spaceways, if anyone interested in joining please leave a message below

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Absolutely fantastic service. So cheap and easy! G...

Absolutely fantastic service. So cheap and easy! Guys who came to collect my boxes were so friendly!

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Easy booking, simple prices that I feel are great ...

Easy booking, simple prices that I feel are great value for money. Great Customer Service online, telephone and in person. A particular gold star to Mike in Guildford who collected the boxes . There was a glitch with phone numbers given online which he handled on the day putting my mind at rest t...

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I am very happy I discovered SpaceWays. What a bri...

I am very happy I discovered SpaceWays. What a brilliant concept. I have three boxes stored with them currently, as I am between flats. The entire process, from the first phone call where I ordered 3 boxes, to the delivery of said boxes, to the collection of packed boxes, was seamless. The people wh...

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BAD SERVICE !!! Better skip this company ... SCAMM...

BAD SERVICE !!! Better skip this company ... SCAMMERS

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I would definitely recommend SpaceWays for home re...

I would definitely recommend SpaceWays for home removals! The were the cheapest quote of 3 companies, they turned up early, were efficient and friendly. Save youself time and money and just book these guys for a home move. ;-)

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I have used Spaceways for nearly five years, it's ...

I have used Spaceways for nearly five years, it's an affordable solution and I have always found it easy to access my belongings and to add further items, with a good booking system and helpful staff. What really made them stand out for me was how they've gone above and beyond in this time of crisis...

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Easy to book, and they allow really flexible arran...

Easy to book, and they allow really flexible arrangements. We didnt move far, so instead of having to use a huge truck, the team just did two trips with a large van. They packed some boxes for us and did it very well. The team who arrived were friendly, fast and professional. Would definitely use ag...

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Great staff and customer service, very reasonable ...

Great staff and customer service, very reasonable price

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Worst service ever - been waiting a whole MONTH fo...

Worst service ever - been waiting a whole MONTH for my items to be returned to me, with constant delays and issue - only to be told now that they've lost my items and it may take another MONTH for the possibility of getting them back.

Please don't use this service and spare yourself the terrible ...

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Nice and reasonably priced service, very professio...

Nice and reasonably priced service, very professional and on time. Couple of negative things include very long pick-up or delivery hours (but it is always the case with this kind of services) and a quite unreliable website from time to time. I would recommend.

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The worst company I ever dealt with, i scheduled b...

The worst company I ever dealt with, i scheduled boxes to be delivered on Sat2nd of July from 4-7pm i had to sit for the whole day at home for the driver which finally did not even turn up, i contacted spaceways on Monday the re scheduled boxes delivery on Tuesday 5th of July and Guess what , the sa...

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No confirmation, no communication, no call back, n...

No confirmation, no communication, no call back, no one picking up the phone just rings out for 20 minutes then you are asked to leave a message which doesn't get responded to for days. Unhelpful, rude staff on the phone when you do get through. The sales team offer good rates but in reality the s...

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Used Spaceways to store some belongings whilst I h...

Used Spaceways to store some belongings whilst I had building work done on my flat, and I would definitely recommend them. Good value and very efficient.

Staff were extremely friendly and professional, kept me updated with their likely arrival time and took real care with my stuff.

Return deli...

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Highly valuable service when it comes to moving in...

Highly valuable service when it comes to moving in London.

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I used spaceways to move out of my flat and was ve...

I used spaceways to move out of my flat and was very happy with the experience. The website was easy to use, I had people on the phone and they were very nice and helpful, the movers were fast and always took the time to tell me as soon as possible when they'd arrive and if they'd be late. All the b...

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It is the worst storage house ever. i don't even ...

It is the worst storage house ever. i don't even want to give them a point at all. They are literally inconsiderate to customers on the phones. They do not respond to online chat or any queries. I made an appointment for collection of my boxes three weeks ago tho, they didn't deliver my boxes on t...

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I used their moving service. I managed to negotiat...

I used their moving service. I managed to negotiate a competitive price with them. They were punctual, kept up a good pace, but handled our things with care.

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It's my first time see an unreliable company like ...

It's my first time see an unreliable company like this !!!!!!!!!!!!!
DO NOT USE THIS COMPANY!
They will not return your belongings on time!
I booked my slot 14 days in advance , and just one day before the delivery day, they told me that I need to wait another two weeks!!!

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Excellent Service

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I m very happy with Spaceways. This is my second t...

I m very happy with Spaceways. This is my second time using their service and they have been very efficient and helpful. Their competitive price is also a plus. Highly recommended.

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worst service ever. better avoid it. still haven't...

worst service ever. better avoid it. still haven't got my stuff back. I booked to have my stuff back on 3rd September. Then they changed it to 4th Sep. However on that day the driver only brought me with one of my boxes so I had to reschedule with the customer service to get back the other boxes. On...

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never ever answer the phone from the customer serv...

never ever answer the phone from the customer service no matter how many times my bf have call!keep change the date to sent back the stuff!
While hes in need to have the stuff back to the living place!guess what?have to rebuy some stuff to use cause all his important daily useful stuff are still ha...

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They gave me a very reasonable quote! Went ahead w...

They gave me a very reasonable quote! Went ahead with their service. No hidden charges,prompt service,our removals were so hassle free.wonderful experience and would hire them for future services.

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Their fantastic service and competitive rate has m...

Their fantastic service and competitive rate has made me become a frequent customer. This is a great 'up coming' company. I'd say take advantage of there low rates now! I'd also like to give a big shout out to one of the employees Chris who gladly helped me re-schdule within there tight schdule for ...

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Horrible Service. You should never be cancelled on...

Horrible Service. You should never be cancelled on 3 times in a row and have to wait 2 months to have your personal belongings returned.

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Great service. Recommended. Thank you! It helped m...

Great service. Recommended. Thank you! It helped me a lot!

Keep going!

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Easy to use and great customer service, would defi...

Easy to use and great customer service, would definitely recommend

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Worst storage facility ever! They do not pick up t...

Worst storage facility ever! They do not pick up their phones and do not respond to emails or any queries. Theyve kept my boxes and refuse to deliver them back to me before the 20th of october when I particularly mentioned that I am supposed to leave the country in the next few days. Completely inco...

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I had to move out of my flat and crashed at a frie...

I had to move out of my flat and crashed at a friend s place for a few weeks before I could find a new accommodation. Spaceways picked up the stuff from my flat and moved most of it into their storage and a few boxes to my friends place. When I finally found a new flat, they delivered the items in s...

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Fantastic service and the best storage rate in Lon...

Fantastic service and the best storage rate in London.

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I've had a great experience with Spaceways. They a...

I've had a great experience with Spaceways. They are reasonably priced for storage and they deliver/pickup your boxes without any trouble. Their drivers are polite, friendly and reliable. Would absolutely recommend.

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5 stars

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worst service ever. retain my box for 3 months and...

worst service ever. retain my box for 3 months and still have not been able to get it back to me. rude customer service, poor operations team, unreliable manager, and the drivers who are always late! If you don't want to lose your items please don't use this service

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Do not use this company!

Do not use this company!
Items stored with them but they do not return it on agreed date (over a week ago), don't answer the phone or email.
Went to their office today and was told they have moved out and dozens of people had come looking for them.

**** update **** anybody else in this position...

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Bad experience. I managed to get a delivery/pick-u...

Bad experience. I managed to get a delivery/pick-up confirmation today(Friday) for the 4-7pm time slot. I called the customer service at 6.30pm and one of the staff said they would come within an hour. It is now 9.17pm, I am eating cereal for dinner, still waiting for you guys to collect my stuff. N...

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Appalling customer service. Booked the 4pm-7pm del...

Appalling customer service. Booked the 4pm-7pm delivery slot, nobody showed up, so I waited until 9:30pm that evening in the hope that someone would show up with my boxes. Nothing.
The phone line clearly isn't manned, because I've had no answer on that for the past 2 hours, I've emailed and message...

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I booked my boxes to be delivered on the 26 of Sep...

I booked my boxes to be delivered on the 26 of September! Then a guy from the company called me and told me they couldn't deliver all my boxes at once and only 5/7 will be delivered on the 26th, which was unpleasant,yet I agreed and booked a spot for the 9th of the next month for the two boxes left ...

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Do not rely on this company. My boxes arrived one ...

Do not rely on this company. My boxes arrived one month late (they delayed it week after week, it got comical really). Then when they eventually arrived, one was missing, which I still haven't been able to locate. They don't check their emails, people at customer service never pick up the phone, and...

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Just don't! I ordered them to pick up my stuff and...

Just don't! I ordered them to pick up my stuff and they never came. I actually consider myself lucky because I have a friend who stored her items with this company, and she never got back her stuff.

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They were efficient, friendly and went above and b...

They were efficient, friendly and went above and beyond for me. The whole experience was so easy, just what you need when you're going through something as stressful as a move

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Bad experience for re-delivery of boxes, driver ve...

Bad experience for re-delivery of boxes, driver very impolite and not ready to bring the boxes home, he wanted us to carry them by ourselves
Then booked the pick up for the boxes a week ago and I am still waiting for them to come and pick them up. Nobody is answering my emails or complaints. No-one...

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The most unpleasing experience ever. First of all,...

The most unpleasing experience ever. First of all, I set my pick up date on Saturday then they emailed me if I can change the day since there is "an unexpected number of delivery on Saturday." However, I already had my own schedule except Saturday so I replied them but they kept asking me to change ...

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Bad service I find this online few months ago . ...

Bad service I find this online few months ago . As I away for couple of month . When the box arrived and the driver wasn t that nice. And after that when they pick my stuff . They hadn t put the bar code on each box which means I am unable to pick which box I wanna returns . And after I back in to...

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Spaceways is Great! Good customer service, friendl...

Spaceways is Great! Good customer service, friendly driver and affordable prices, very pleased :)

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I am very impressed by the great service Spaceways...

I am very impressed by the great service Spaceways provided me with moving my stuff, very professional staff, impressive customer service and affordable price. Thanks to Saad Arshad for the continuous follow up efforts. Very Highly recommended.

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I am very disappointed in your service. I called i...

I am very disappointed in your service. I called in today and I was told that my boxes cannot be delivered before 19th October. I did not sign up for this! I chose your services as it advertised that I could get my things back within 48 hours of notice. I am aware that this is subject to availabilit...

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I have had excellent customer service. I had to ch...

I have had excellent customer service. I had to check out before 12 pm, thus requested collection before 11am. Driver liaised with me and arrived on time, was very polite and helpful, helped me carry the boxes from 3rd to ground floor. Great pricing as well. I was apprehensive prior to booking due t...

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Spaceways is quite possibly the worst company that...

Spaceways is quite possibly the worst company that I have ever had the displeasure of dealing with. I have had my fair share of experiences when it comes to customer service with companies like Sky, Virgin, BT etc. and they simply do not compare with the atrocities that is, Spaceways.

To spare yo...

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Thoroughly professional service, they communicated...

Thoroughly professional service, they communicated with me in every step. A+++ would recommend to everyone

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The two men who moved us were great, it took much ...

The two men who moved us were great, it took much longer than expected but they were good natured and helpful throughout. Would recommend them anytime.

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First of all, Spaceway is probably the most inexpe...

First of all, Spaceway is probably the most inexpensive storage option in London, and most certainly the most convenient one. I have been using Spaceways for years without any issues, lost items, or other shenanigans. That alone makes it a four-star service the fifth star they earned the other da...

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DO NOT USE THEM. I am so frustrated with this comp...

DO NOT USE THEM. I am so frustrated with this company. I scheduled to have my boxes returned to me on September 12th, and no one ever showed up or even called to say why no one showed up. So I was then rescheduled not THE NEXT DAY but on the 17th to have them delivered. No surprise, still nothing. E...

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Very flexible company, they rented me some great b...

Very flexible company, they rented me some great boxes for my move, the movers were lovely and super helpful and moved me on a 24th of December with just a few days' notice! Would definitely recommend this company

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They were very efficient to take my boxes but it h...

They were very efficient to take my boxes but it has been more than a week since I have requested my boxes back and I have yet to receive them. All I am hearing is one excuse after another as to why they are not able to deliver it - problems at warehouse, late pickup by driver, no one responding to ...

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Easy and affordable storage option for students. I...

Easy and affordable storage option for students. I had my boxes delivered and picked up on time by friendly and helpful staff and I'm hoping i'll also receive the boxes back with no delays or other problems :)

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Asks customers to wait for an entire month for the...

Asks customers to wait for an entire month for the return of boxes.
Absolutely disappointing.

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Absolutely horrible customer service. My boxes are...

Absolutely horrible customer service. My boxes aren't being delivered on time plus the team is not picking up my calls or replying to my mails. Had a horrible experience. Been trying to reach the team since 5 days now but have got no reply. It's just so dissapointing and irritating, all my important...

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Really easy to use and a great price.

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Bed bugs.

Bed bugs.
I don't mind the wait for two weeks, and then having to buy boxes since the plastic boxes they promised was out. But I frikin got bed bugs.two was found in the coat I stored in spacways. Oh and my roommate who also used spaceways has bed bugs too! Awesome!

Update:I'm being honest and l...

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Can not fault them for anything. Punctual, efficie...

Can not fault them for anything. Punctual, efficient and resourceful team. All done in record time. Nothing broken, dropped or damage. Very careful with my antiques. Nice, polite and all with a smile. Could not possibly ask for more!

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I have recently used spaceways for moving. I was m...

I have recently used spaceways for moving. I was moving to furnished apartment, I needed to move my clothes and some goods. First they delivered empty boxes (which makes very helpful!), then next day they came and carried my boxes to the More

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I moved from Junction to Streatham Hill with 7 box...

I moved from Junction to Streatham Hill with 7 boxes and a table. Whole move was done within 4,5 hours.Great service!!

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I want my luggage on September 21. But they told m...

I want my luggage on September 21. But they told me I need to wait until October 15. But on October 15 ,they forget my luggage and told my I need to wait until October 23. On October 23, they forget again and told me I need to wait until November 5.

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Disingenuous and unhelpful after they lure you in....

Disingenuous and unhelpful after they lure you in.

Lots of issues since I booked it the move. Took weeks to get a time slot, which was outside the time I was promised. Even then the driver turned up later than the agreed time frame anyway. Fine. It happens.

After the move I was presented with ...

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I used SpaceWays recently for the first time. It c...

I used SpaceWays recently for the first time. It couldn't have been easier to declutter my flat and store my books and winter clothes. Also appreciated that the pricing is clear and transparent, unlike the other storage companies I've used in the past. Keep it up!

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SpaceWays' service is appalling. We have been wait...

SpaceWays' service is appalling. We have been waiting for nearly a month for delivery of storage boxes. Every time they give us a slot - which of course involves taking time out of work schedules and other commitments - they fail to turn up. They have rendered themselves almost completely unaccounta...

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Absolutely awful service! I ordered my return orde...

Absolutely awful service! I ordered my return order on 24th of September, but they told me they cancelled my order and rescheduled my order on 6th of October after I called them. They didn't give me any notice by email or by phone in advance to let me know that they will cancel my order. Then I wait...

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I have used Spaceways many times and have found th...

I have used Spaceways many times and have found them to be very effecient and prompt. Great customer service, very friendly, and are willing to go that extra mile to help out. I know my "stuff" is in very good hands. Will I keep using them ? absolutely I will.

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