I have been a Sipwell customer for several years and am very happy with that. More water is being drunk and Sipwell's service is excellent. The bottles are delivered on time and on condition and maintenance is also More
I have no experience with their product or service, but they do experience the drivers' aggressive and arrogant driving style almost every day. If their product and service is also of that level then I can certainly not recommend this company.
Always deliciously fresh chilled water thanks to our Sipwell water cooler, connected to the water supply. No more hassle with 19 liter water bottles.
One star is still too much for these scammers! Appointments are not fulfilled without a message, you have to call yourself and then hear lies ("address was wrong"). Continue to send invoices after canceling the contract and demand payment for this. Previous complaints here were answered with "contac...
The delivery of a water is hell! I have to lie around calling and sending emails every time I don't want to be without water for a full month. Bad service! Telephone service is also very unprofessional and makes false promises, just outrageous .. Will also terminate my contract after next delivery b...
Very bad experience. We signed the contract and did not get the agreed deliveries of water as stipulated in the agreement. We complained and wanted to terminate the agreement, they did not try to do any effort in solving the problem and send their legal counsel to scare us and drove this case into c...
After more than 3 years I am forced to cancel our contract,
could no longer supply me for which I paid for months,
told lies many times, ...
(I had a device with hot and cold water and spray water on the pipe)
the technicians were skilled and friendly people.
Now that I have to get my guarantee...
At the moment, we are very satisfied with the product!
I have been a customer since October 2018 (we have a cooler in our Re-Love business in Geel). I'm very satisfied. Correct deliveries and invoicing, maintenance is done correctly and we have so far only had very friendly people who came to deliver the bottles.
Super content with the customer service, delivery may be a bit faster
always fresh and fresh water, something for everyone at any time of the day, namely flat water light and / or strong sparkling, with or without a nice flavor, freely selectable from the range "squeeze well" lemon, blueberry, strawberry ....
Thanks to the presence of the red tap, you can also use bo...
Always correct in terms of deliveries and invoicing. Also good service when something is wrong with the device. Have always had skilled technicians on the floor who quickly find the cause, if not immediately repairable, they had a spare unit with them, certainly a plus!
Drinking a lot of water they say ... since we have the water cooler, we have left out other drinks. Always chilled water and no more dragged ... thanks sipwell
Good service, nice design water cooler. Everyone drinks more water here and that is great!
We do not order water, but coffee for our Belmocca. With every order we place we have to pay online immediately. Otherwise you cannot order of course. Months after delivery we receive a registered letter stating that our delivery is being blocked because there is an outstanding invoice !!? This has ...
1 star is still too much for this bungler. Wrong invoices, contract canceled by registered mail since January, still not refunded the deposit after sending repeated emails !! PRUTSERS
With these warm days
we do not hear much complaining about Sipwell water
A water fountain is always nice with this weather
The water will always be cool and tasty
With or without bubbles
We always feel like Sipwell water
Already a customer since 2008, but the size is full. Always had a different supplier every delivery. Until now, they have all been friendly, but they seem to be under a lot of stress. Especially if you ask too many questions. cooler is never checked. Last order made on 15/10/2017, not yet delivered ...
I have been a customer for 3 months now and everything went smoothly. Very satisfied with the service and delivery. Friendly driver!
Super service had by telephone contact and by mail with ines and olivia, as well as super service by the driver arno kids love it! The liters of water fly through very satisfied customers here
Meanwhile, no customer for almost 2 years. I can no longer count how many times I have contacted them in different ways. My device was leased and paid off in July (2017) but they still kept withdrawing money from my account! Months ago I received another invoice in my mail ??? Maintenance contract, ...
The water quality is ok but the service is very bad, I say the worst I ever seen in my life! Very disappointed!
Flut company, now it may also be said that I had no problems with the seller and drivers and that the service is good but at the office there ?????? they cannot make an invoice and beware !!!!!! pay the cooler through the seller and then send an invoice with another 250 euros on it !!!!! SCANDALOUS ...
We can't put less star.
Catastrophic service, without stopping delivery problems, they do not meet any appointment. TO AVOID
We have been a customer for several years and we think the service and quality of the company is superb. Always friendly people both at the customer service and at the delivery. The water dispensers are easy to operate and maintain and encourage drinking more water. Keep on doing
Thanks to the water cooler from SipWell, it has not been hell here in the past few weeks !!!!!!!
I have had a Sipwell for several years now and since then we have been drinking a lot more water (finally enough)! Sipwell is tasty and home delivery is very easy. Everyone who comes to visit can only confirm the delicious taste
A maximum amount of water is always delivered. Cancellation of contract is really hell. Everything is done to keep customers on a leash. Annulate can only be done by registered mail, and this in corona times ????
Now a customer of Sipwell for a month. First device stopped working after a week. After a week they deliver a new device, on site it appears that this device does not work either. Another appointment for a new device. The day when they have to deliver the new device, they simply report that they no ...
oops if I read the reviews here, I am in the right. I think the delivery here is still done by horse and cart !! Unbelievable that we can mention a review for this company from the prehistoric era.
The services and deliveries are perfectly in order. The drivers are friendly and take the water where you want it. Our children need nothing else and we drink up to 160l per 2 months
We have been a customer of Sipwell for a number of years. They deliver correctly, on time and are very friendly and helpful. The water cooler has a permanent place in our house and can be seen, a beautiful design! The water is very tasty, both our clientele and we like to drink it. The children can ...
Mega satisfied with SipWell. With a young son (lots of friends and family) and a baby (lots of food) at home, this is ideal. A house where we used to drink soft drinks and now water. We have submitted an application online, after which an adviser came to our site without obligation to obtain a custo...
Sipwell blocks my emails and on the phone they hang up on me and there is 161.35 euros of credit to reimburse me since 07/09/2017 and I still have nothing to touch when it is more than a month and a half that my contract is finished and yesterday on 20/10/2017 I had a heater who came to give me wate...
Fraudsters
They do not meet their agreements after not repairing my device and still send payments.
Then I call and they know nothing ...
So they say you don't have to pay the invoice and x many weeks after that they send extra costs.
Ridiculous.
It's going to be a year since we have a sipwell fountain and we are very happy
super water a great service and as we participate in a waste-free environment
PVC bottle
Very satisfied from sipwell definitely recommended for other people and friendly customers
Perfect service: timing respected and follow-up guaranteed.
Quality without a doubt ...
It's a scam! If you sign their contract, you can almost no longer loose it (as a professional) ... or at great expense. Beware, they are unscrupulous.
Normally I never respond online to companies but Sipwell really makes it crazy! Deliveries do not come or when it suits them, they do not come to an agreement without giving any reason, guarantees are not refunded and I can continue for a while. Those people from CustomerCare should see what that sh...
Water fountains often defective. Technical service unable to repair. Customer service almost non-existent ...
Top
Can't live without it anymore, so glad that I have it at home now.
service is also top.
Nice water and then perfect service, communication and friendly staff!
We can't put less star.
Catastrophic service, without stopping problems
Flee ... Between the seller who used the lie to make you sign the contract, then the billing problems come. When you want to break the contract, remember to send a registered letter 6 months before the end of the contract. Once the contract is terminated, they do not give you back your deposit of 14...
With the Sipwell you have fresh water at the office at any time of the day! Since the Sipwell has been installed, colleagues have been drinking significantly more water (instead of soft drinks, etc.), which of course promotes health. The sparkling water function is also super handy. We are fans!
I would give ZERO star if I could. OK product with horrible service. I finished my two years contract, just when I about to end the contract, wham bam! NO SIR, your contract has been AUTOMATICALLY extended for no one knows how many years, to end earlier I will have to pay a huge fine, that almost eq...
Could someone tell me another similar, and more competent supplier?
Thank you in advance.
Delivery is always on time and goes smoothly.
Very satisfied with the service.
Ideal, always nice and fresh water or hot water for soup! And that with the greatest of ease! Thanks to Sipwell we all drink more and fresh water at work
i am very satisfied with my sipwell appliance, always fresh and cool water at hand. never dragging bottles of water again. always notified when they bring new bottles.
lamentable - no respect for customers - to avoid to the maximum because the day or you stop the contract it takes months to recover your warranty
STRONGLY not recommended. DO NOT trust this company
Super satisfied with the sipwel water cooler.
Handy, you receive a text message from the driver when he comes to deliver.
Very handy no waste bottles, empty bottles are replaced by full bottles. No more dragging to the supermarket.
Very unreliable company never supply too many drinking bottles on tyd collection and now stop contract they put you and teak too.
Now just as a customer at this company.
The only positive to date is the taste of the water. Invoices never match. Delivery period is not respected. Purchase of 4 drinking bottles at 12 euros, these leaks These have also been replaced, less than a month later the same problem. Customer service lets...
Brought in Sipwell for 1.5 years and satisfied. As "(water connoisseur)" I dare to compare the water itself with the A-brands Vittel or Evian ...
punctual deliveries, via a text message you will be asked whether you need water or not.
No more dragging heavy suits from the supermarket, easy to fill...
Very satisfied or sip well. Deliver the water at your home no more dragged with heavy suits from the store. Word.alles will also be delivered on the agreed day. Should not be at home at the conclusion of the contract we have indicated where they can always deliver the water this is behind our house ...
Really a bunch of bunglers there in that firm! Contract canceled for months !! Still not refunded the rest of my deposit! Do not let people catch you at this bungler! Really a BIG ZERO ... 1tip: don't start. Clientnumber? you see my name, right? Just search for FLAMEZ STEVEN. After 2 years I still h...
the first year everything ok no problems but from the 2nd year continuous misery with sipwell, although I like to drink the water I will end my contract this year. maintenance of the device twice happened in 3.5 years, normally twice a year because I pay for that. had no water delivery in November (...
Very bad here just been on application Mr. Eddy !! Did not even speak to me and refers me to a colleague of his for me then to report that you should not have visible tattoos very discriminating and ambiguous people here
Warning ! This company steals its customers. After many years of loyalty, the period of notice to break the contract is insane! Shameful business practices!
Bad, everything works, but we never get our water, order has already been placed three weeks ago. No one can be reached either by mail
Please stop polluting our planet by selling single use plastic cups. Much better solutions do exist. It s 2019!
Ps: thanks for the answer. That s a great start. However most of your fountains come with single use disposable cups made of plastic, that s not very green you ll admit. Maybe it s time...
Our Company is very satisfied with the Sipwell team that delivers here. Always friendly and good-humored. Today we have even received a free test package of coffee. Sir it is yet to come with a smile on the face. Keep up the good work!
With best regards,
the ladies of FitForMe
I got a confirmation email like this:
But unfortunately,
Nobody showed up that day! Shame!
And I did not receive an email that she could come another day or an apology mail, I received nothing new after that day!
We were waiting at home all day, had to set up my meeting a day later, ...
Can you also give negative stars? Since 1 star is still too much ... We pay a monthly contribution to these scammers to perform 2 annual maintenance on our sipwel devices, however, we note that the maintenance is back from 2017 !!! So they are already 4 serviced behind.
If the device is broken, we ...
Always nice to come home and can choose between fresh flat water or fresh sparkling water.
Very good tasty water, some problems with the delivery of the device, we are still waiting for the right device. In the meantime, still water with a temporary device. Smooth communication, fast intervention
For more than a year I have been using a replacement device instead of a beautiful Design Carbo device which was offered to me. Many months and promises later this is still not solved. Furthermore, total mismanagement where the head does not know what the tail is doing.
An example: a few weeks ag...
Punctual delivery, friendly staff. The one who comes to deliver the bottles neatly to the rack offered by Sipwell. Good taste of water. Machine cools well and quickly but could be a bit quieter.
Unreliable company, as a customer I feel cheated, be careful with signing the contract with this company !!!!!!!!
I'm stuck now and can't stop even if I'm very dissatisfied with the service and everything has to keep paying for 3 years. Nothing is resolved at their, very unfriendly customers. Now w...
Poor service, unsolicited deliveries, empty goods are not settled correctly, or not at all. Meanwhile, a contract was canceled by registered mail almost a year ago. The contract was scheduled for January 2017, after the mandatory duration of 3 years. Termination was confirmed, but invoices kept comi...
Always nice to welcome the friendly driver with our water. We can also always count on customer service assistance with our questions. We recently discovered the my account, where I view both my deliveries and invoices at any time of the day, great!
No more soft drinks for the teachers of cvo CTT Limburg but nice fresh water or for the lovers nice hot water for a cup of soup, tea or coffee. The teachers of KA Maaseik and Bree are also eager to use it. It can not be healthier!
also the same problem here, no punctual delivery, takes a long time before you can reach someone by telephone and are still rude on the phone as well. often make mistakes in their monthly invoices and have been waiting for the promised voucher for almost 2 years now
This machine is really great. Get rid of the plastic water bottles that only take up space in the fridge. The service is always fast and customer oriented. I would recommend this machine to everyone! My daughter also has a machine at home because of me.
Dear Daniel,
I myself have also been employed here in the past, yes, I had to contend with the same problems. No tattoos in the face or neck, but on arms, chest (never visible) and legs. About colleague supervisors, absolutely no complaints on the contrary, these people spend a lot of time in the...
That comment from that "customer service" is really hilarious !!
Can I have your client number so that we can search for a solution ...
Do not make me laugh ! That is what you will hear on the phone dozens of times. Ridiculous ... they are looking for something that they allegedly cannot find ... ...
customer for 4 years very irregular delivery fountain never maintained except as provided for in the contract twice a year and when I wanted to break the contract, after 6 months' notice, 100 euros for the costs of removing the fountain !!! never again with this company
Terrible service! Water delivery always goes wrong or just does not come at all. Invoice is always on time of course. Adjusting contract seems like an impossible thing. Stay away!
Our customers can always enjoy delicious fresh water while waiting in our waiting room and that has certainly been greatly appreciated in recent weeks. If desired, they can also get a soup or tea thanks to the hot water application on the appliance.
When discontinued, empties are not refunded, after long insistence, this happened 8 months after the date. We received 2 more invoices to pay for "contribution to the delivery cost" and "kilometer charge". With this company you pay every time they stop at your address. (even if you don't need anythi...
very content of the service. very nice water and also many necessities available such as flavors for in the water.
beautiful design devices. the convenience of no more dragging around with bottles.
Our super water cooler got us through the hot summer days.
Thank you for this !!!!
Attention, avoid absolutely..authentic unfortunate customer experience number 3217600.
I agree with the other negative opinions (the word scams, non-respect of the customer, unfair contract clause, minimum services are real).
We have been a customer for 20 years, I warn 3 months in advance by regi...
I have had a sipwell appliance for several months and now I have problems with my appliance for the second time (the water no longer heats up). I have always been satisfied with the service, I get someone on the phone quickly, they solve the problem quickly, someone arrives relatively quickly ... Be...
Great service and delicious fresh or hot water ... Healthy is not always difficult!
Do not recommend. Service draws on nothing. Very unprofessional.
Even 1 star is too much for this company. This really saves everything! Ever became a customer with 2 different customers, despite being 1 firm. And this was wrong 1 of the many. Even after our two contracts have been terminated, we suddenly receive a 2-year overdue invoice. Deliveries are never as ...