Ocarat

I discovered the store by chance. The sellers are ...

I discovered the store by chance. The sellers are top

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To avoid. Really.

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Order placed on May 12, still received nothing. Af...

Order placed on May 12, still received nothing. After sending 2 emails, no response from them; however they are very quick to collect. The next day my account was debited.
The customers are for them only a money pump. For the rest they don't care about everything @ !!!

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Watch order online on Friday evening, received on ...

Watch order online on Friday evening, received on Wednesday morning, product well packaged and well tracked! Also fully consistent with what I order! I recommend without hesitation!

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To flee. I ordered on Sep 28 for a watch. Expected...

To flee. I ordered on Sep 28 for a watch. Expected shipment on Oct. 7. Then finally on the 9th and then on the 12. On Oct. 9, I called them because they did not respond to emails. They tell me we will receive the watch from the supplier on Monday. I say you are sure. He tells me yes yes. It will be ...

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I ordered a first watch no problem, a second I mad...

I ordered a first watch no problem, a second I made the mistake of taking for 1 euro a bonus but in the end if you cancel your order (which I did) know that you will be charged the exact amount of the bonus for me it was 63euros, take the watch but not the option 1euro except for the rest nothing to...

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Bad experience.

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Good morning all

Good morning all
For simplicity :

Command spent the 6/28/20 delivery scheduled for 1 month. I say ok I can wait until then.
Then 1 month later I get an email saying that ultimately will be 1 additional month wait ....

How to say ?

Please Ocarat, the base in this health crisis situation or...

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Internet tracking and impeccable reception

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I am very disappointed with this reseller with who...

I am very disappointed with this reseller with whom I placed an order via their website on February 2 of a watch which is always rated available within 2 to 4 days. (file number 277170). 11 days after the order, no one is able to give me an estimate of delivery time because they do not have stock of...

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My wife ordered a ring for my birthday I was told ...

My wife ordered a ring for my birthday I was told that it was due to arrive today and nothing at all then no more response yet I have called to believe that we have osteoarthritis from the hands in short the worst c is that my wife chose a chronopost express delivery for nothing it's a scandal

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Serious online jewelery and listening to its custo...

Serious online jewelery and listening to its customers.

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Very professional and friendly service.

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stock error !! Ocarat does not take delivery times...

stock error !! Ocarat does not take delivery times, really, not serious

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Very competitive prices and a charming welcome ...

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order saturday

order saturday
I receive this message today very disappointed In all transparency, our supplier has just alerted us of a delay to come on your order, the product will not be delivered on the date announced the day of your purchase and we are sincerely sorry.

This brings us to an expedition from ...

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Hello,

Hello,


Anything great, the least thing is to prevent .. Now I do what !!

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Superb shop! Very welcome, smiling and pleasant te...

Superb shop! Very welcome, smiling and pleasant team. Possibility to try all types of watches. Special mention to the brands offered by this shop: from the largest watchmaking factories (Seiko, etc.) to more intimate assemblers and usually reserved for connoisseurs (Yema, Glycine, Davosa, etc.). Goo...

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Huge choice of watch

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Very welcome, a large selection of watches.

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We took a ride inside. Recommended!

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nothing to repeat alliances ordered the 13/02/19 r...

nothing to repeat alliances ordered the 13/02/19 received the 01/03/19 inform about the progress of my order they arrived in a black box also they in jeweler with a difference of several tens of% in less I am delighted thanks to you

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Good evening,

Good evening,
Everything had started rather badly since the Spinnaker watch bought from my father for his birthday had its second hand which was out of its axis. For such a young brand, it was really "knock".
But since then, Spinnaker has apologized and Ocarat has corrected the pull effectively. T...

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Very nice jewelry. Quality jewelry

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To avoid

To avoid
Incompetent
Prefer Amazon to these lazy

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I had called for delivery issues. They very kindly...

I had called for delivery issues. They very kindly assured me that the follow-up of this order would be done. Pleasant staff on call. I recommend for safety and product.

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This is the 2nd time that I have ordered and alway...

This is the 2nd time that I have ordered and always very satisfied with the products. I had given a delivery date for an event and it was respected. The products are well protected. There are products that cannot be found elsewhere. Very pleasant ease of payment. I received the instructions for my w...

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Very unsatisfactory! We received our order with a ...

Very unsatisfactory! We received our order with a knot, after that I sent an email. We were told that the orders were prepared by hand and checked and that this must have happened during the trip.
But where the knot was, it was not possible.
In addition, it's not even 1 month since we bought the c...

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Seller rather unpleasant. I waited to unlock the d...

Seller rather unpleasant. I waited to unlock the door and after he continued to put away a window. Her colleague looked at me without making any gesture of welcome despite me being the only customer present. Finally sir he came to take care of me. He completed the receipt form of my watch Casio brea...

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Shop purchase

Shop purchase

I went to the store to exchange and look for a future purchase: my first automatic watch.
I was admirably received by the Ochrono team. They took the time to guide and advise me without forcing me to buy.

The salespeople are really driven by passion rather than numbers, they too...

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The sales consultant was very helpful, I recommend

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Excellent service! I had the opportunity to recent...

Excellent service! I had the opportunity to recently order a Casio Rangeman GPR-B100 watch at their home and the service was outstanding! I was informed at every step of my order, the contact with customer service was More

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Order placed on April 21, 2020 and received on May...

Order placed on April 21, 2020 and received on May 18, 2020. Apart from the long but justified delivery time (covid19) and they were missing a jewel they were waiting for it to arrive. I called them after the confinement was over and they answered me directly. The jewelry was well packaged. Very pre...

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Too bad we can't put zero stars !!

Too bad we can't put zero stars !!
Deplorable a manager who refuses the sale on the pretext of being closed for 3 min and not having a salesman on hand the kind of McDonald's manager who stays idly during the rush ... Notice to the boss if you wish stay away from turnover after this hard period ...

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Purchase made on their website, many choices on bo...

Purchase made on their website, many choices on both brands and models, the prices are correct, many promotions. I fell in love with a Spence Super Spinnaker. I intend to buy another model in late November.

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Hello,

Hello,

I placed an order on April 25 (Order No. 292332) which I have still not received. I have contacted you on several occasions which have been unsuccessful.

However, I would like to change my opinion. That day, the owner contacted me to tell me to do the necessary. He was very polite, cour...

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The prices are attractive, friendly staff, on the ...

The prices are attractive, friendly staff, on the other hand great disappointment with the service and the customer experience lived. My package is obviously lost (tracking package) no commercial proposal of replacement, it is necessary to wait 15 days while waiting for the investigation with the Po...

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Excellent! I would like to point out that the cust...

Excellent! I would like to point out that the customer service was perfect!
Order a medal for a baptism, in the end a little longer than expected but I am immediately informed and everything has been done so that I have the medal on time!
In the end I received my order well on time.
Very beautifu...

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Despite a delayed delivery due to a shortage of st...

Despite a delayed delivery due to a shortage of stock, it is an excellent seller who kept me informed of the delay and who even phoned me to answer a request by mail! Watch received in perfect condition and is superb. Thank you ! I recommend !

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Celebrity watch favorite welfare shop.

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I have ordered twice on site

I have ordered twice on site
Always very happy with my purchases
Perfect packaging, speed
thanks to the whole team
Regine

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Order received 3 weeks due to delays from their su...

Order received 3 weeks due to delays from their suppliers. Customer service is very responsive and very serious. Despite the delay, I was happy with the watch. I recommend the ocarat site for their reliability and professionalism.

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Too bad we can't put 0 stars, 3 months to make a r...

Too bad we can't put 0 stars, 3 months to make a ring, endless delivery time, each time we call they give us a different answer. In the end, I receive my ring for the first time without the punch when it is mandatory for its weight, then I send them back to change the size and I told them to put the...

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More than 1 month since I placed my order always a...

More than 1 month since I placed my order always an excuse for not delivering until today still nothing just 1 phone call to say that I would not be delivered that it is not from their fault but that of the supplier but lol I will never recommend them again and I strongly advise against it!

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Did not deliver in time for Christmas when the dat...

Did not deliver in time for Christmas when the date to be respected had been specified when ordering.

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Goods in 100% consistent with the description, goo...

Goods in 100% consistent with the description, good price and great customer service. I recommend this seller with all my heart.

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The earrings are very beautiful. Perfect delivery ...

The earrings are very beautiful. Perfect delivery time.
Very serious site

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Very competent staff

Very competent staff
Attractive prices

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For all the clowns, who have not understood that t...

For all the clowns, who have not understood that the whole delivery system has been totally upset. Convid 19 finished. The Watch arrived in 3 days

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Customer service o top thank you

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I've been buying from home for years now, whether ...

I've been buying from home for years now, whether on the internet or in their shop, and I'm always satisfied!

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I ordered Monday on the ocarat website, Wednesday ...

I ordered Monday on the ocarat website, Wednesday I received my order at home, super service and very fast. I recommend !

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Very good things in this sign, but lack of transpa...

Very good things in this sign, but lack of transparency on the shipment (we are offered a home delivery, but we must read the GTC, they reserve the right to send to the post office). Big big hassle for a gift for an elderly person. Basically the principle is completely understandable for security re...

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To flee. Customer service is disastrous. No more r...

To flee. Customer service is disastrous. No more responses for more than 15 days.

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dissatisfied.

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Impeccable service!

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Thank you to the entire sales team!

Thank you to the entire sales team!
You are competent, accommodating and pleasant on the phone!
I recommend this site very respectful of its commitments!
Yours truly

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Very large selection of watches with good referenc...

Very large selection of watches with good references

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Super seriox and cali products

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Very satisfied with my purchase made in store.

Very satisfied with my purchase made in store.
The advice, the availability are there.
The sales advisers take the time necessary to select the chosen models in order to show them to you and give them a try.
Total relational satisfaction of customer service.
In addition to this, an after-sales s...

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Welcome, service, follow-up, attention, cordiality...

Welcome, service, follow-up, attention, cordiality, absolutely perfect. I highly recommend.

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To flee !!!

To flee !!!
Order placed on May 18, 2020, to date no trace of the package which should have arrived 48 hours after ...
Unreachable by phone and e-mail.
I should have checked the reviews posted here before placing an order on this site. Will this serve me as a lesson, the only positive point of th...

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Bravo Ocarat, received nice watch on time and cust...

Bravo Ocarat, received nice watch on time and customer service to listen and very nice.je recommend site +++++

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Ouff watches

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Finally a watch store where we feel that the produ...

Finally a watch store where we feel that the products in the window are not the reproduction of catalogs of "big" houses full of marketeux and offering comfortable margins but the choice of enthusiasts to present a panel of varied and original products. Choice for all tastes and all budgets. The adv...

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I ordered a Casio G shock watch at an unbeatable p...

I ordered a Casio G shock watch at an unbeatable price on 08/22. I was supposed to receive it on 08/27, but being absent for some time from the 26th, the store manager kindly offered to send it to me free of charge by chronopost. So I received it today, 08/25, 24 hours later. Very nice product very ...

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Super service rapide et efficace.

Super service rapide et efficace.
Parfait!

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Delivery times not respected but a solution was fo...

Delivery times not respected but a solution was found to me in time. By cons I advise against going on site, better to be content with the website (by their own admission)

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Item purchased at cyber week on 01.12.2019 ... sti...

Item purchased at cyber week on 01.12.2019 ... still being processed on 16.12.2019 !!
With the delivery time, not sure that the Christmas gift arrives on time !! If you are in a hurry .... refrain!
Rep: Are the 23.12 ... still no shipment in sight while the 18th you promised me a delivery for Chri...

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Several purchases made in this shop and always imp...

Several purchases made in this shop and always impeccable each time. Competent and pleasant staff. Orders followed, team always listening (the team did not hesitate to offer me the same price, a ring more expensive to replace a command, whose manufacturer had just abandoned manufacturing), website t...

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Just to see

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very good contact, excellent communication, fast s...

very good contact, excellent communication, fast shipping and on, great products, thank you very much

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Competent and very friendly jewelers. The prices a...

Competent and very friendly jewelers. The prices are competitive. We came to try alliances (seen on their ocarat site) on a Saturday. Our interlocutor was a source of wise advice and very patient despite the world in the shop! We will return :)

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Welcome to the very professional team who advised ...

Welcome to the very professional team who advised me to buy a jewelry box, ordered for the holidays with a very tight deadline and a complicated context with strikes.

The team kept me regularly informed by phone and did everything they could to get it on time.

It arrived on time, I thank the t...

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Order received on time as planned for Christmas. S...

Order received on time as planned for Christmas. Speed in order, quality product (much better than expected). I do not understand negative reviews on some sites like Trustpilot. This is far from being a scam. A reference in the field.
Thank you !

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I just received an 18k gold chain, it is perfect. ...

I just received an 18k gold chain, it is perfect. Site of confidence and sending neat. Thank you ocarat

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Oris watch ordered said in stock.

Oris watch ordered said in stock.
3 days later I contacted customer service who told me that ultimately not in stock .... Of course, my account was debited .... When would I be recredited ... ?? Mystery !!! Bad experience....
Ocarat never again for me

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Nice shop with lots of taste and charm as well as ...

Nice shop with lots of taste and charm as well as a lot of choice there is something for everyone, the staff is very pleasant, that's why I don't buy on the internet. well done

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One of the rare good affordable watch store. Nice ...

One of the rare good affordable watch store. Nice selection and large stock. The seller very attentive

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Online purchase.

Online purchase.
Very good quick contact.
The seller meets the customer's expectations as far as possible and stays tuned!
I was a little dubious to buy a watch over 1000 but finally, I do not regret my purchase because everything happened in the best conditions it is.
To recommend

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Good

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Excellent shop. Friendly welcome.

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Very professional, able to meet a deadline when th...

Very professional, able to meet a deadline when the product was not in stock Bravo !!!

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Very well received, the prices are correct, I reco...

Very well received, the prices are correct, I recommend. I will go back there.

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Hello,

Hello,

I placed an order on April 28 (Order No. 292920) which I have still not received. I have contacted you on several occasions which have been unsuccessful.
On May 12, I sent an email which was never returned.
To date, I contact you from us and on several occasions without return and when I...

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The shopping experience was perfect. Very nice emp...

The shopping experience was perfect. Very nice employees and good service. I recommend and I will come back, thanks again!

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very well

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I bought a beautiful orient ray 2 watch online at ...

I bought a beautiful orient ray 2 watch online at ocarat and I was not disappointed !!! The price and delivery were perfect with the size of the bracelet offered !!! Very professional site, I highly recommend !!!

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Shop and site to be avoided. Orders a vivoactive l...

Shop and site to be avoided. Orders a vivoactive ladies' watch since the end of July. We then explain that the 15-day deadline is to be understood in working days (so 3 weeks !!!), then we explain that the supplier postpones the deadline and I am offered another watch model etc etc
Result: At the b...

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Purchase of a brand watch with a very attractive p...

Purchase of a brand watch with a very attractive price (balance). Only strange thing to wait for the credit of his account to validate the sending of the order, otherwise no problem to report.

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Service at the top! Command of a curb in urgency a...

Service at the top! Command of a curb in urgency and a clean rendering for a fast service and a particular attention in the event of difficult situation. I thank you and highly recommend you!
Parisian shop secure and very accessible in transport.

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Wide choice of watches there is something for ever...

Wide choice of watches there is something for every taste and every budget

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Very satisfied with the choice, the products and t...

Very satisfied with the choice, the products and the D'Ocarat team.
After my many requests and returns of goods, they are always so sympathetic. I recommend without hesitation.

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Order placed online for a chain and a pendant, rec...

Order placed online for a chain and a pendant, received today Saturday February 3, 2018 fast delivery well pack and more I do not regret my purchase the jewelry is beautiful and quality payment in two three or four times is great serious jewelry you can order with your eyes closed.

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Very nice home.

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Excellent site, information, service et support ! ...

Excellent site, information, service et support ! Bravo

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They are good advice and very professional.

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Great shop, very welcome. Salesperson and saleswom...

Great shop, very welcome. Salesperson and saleswoman at the top! This is my 9th purchase at home, always satisfied with products and service.

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Always a great pleasure shopping here, the staff i...

Always a great pleasure shopping here, the staff is very friendly and will take their time attending you. They not only carry a great selection of watches from the bigger names in mid range watches (such as Hamilton, Alpina, Oris, Seiko, etc..) but also some very interesting microbrands. I highly re...

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customer

customer

1/5



Let me explain, I bought a third watch via the OCarat website and via the Paris OChrono store, this time in early July 2017 directly at the Paris OChrono store.

I bought an Automatic SEIKO for around 500 euros, I pay it, I ask a few explanations on the watch from an unshave...

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