Ocarat Reviews

I discovered the store by chance. The sellers are top

Order placed on May 12, still received nothing. After sending 2 emails, no response from them; however they are very quick to collect. The next day my account was debited.
The customers are for them only a money pump. For the rest they don't care about everything @ !!!

Watch order online on Friday evening, received on Wednesday morning, product well packaged and well tracked! Also fully consistent with what I order! I recommend without hesitation!

To flee. I ordered on Sep 28 for a watch. Expected shipment on Oct. 7. Then finally on the 9th and then on the 12. On Oct. 9, I called them because they did not respond to emails. They tell me we will receive the watch from the supplier on Monday. I say you are sure. He tells me yes yes. It will be shipped on Tuesday, October 12th. I am calling to be sure on October 11th. I am told that they have not received it. I had to cancel my order

I ordered a first watch no problem, a second I made the mistake of taking for 1 euro a bonus but in the end if you cancel your order (which I did) know that you will be charged the exact amount of the bonus for me it was 63euros, take the watch but not the option 1euro except for the rest nothing to say they are competent, but I did not cancel my order and we could at least notify me because the cancellation was very fast. but except that, I recommend this jewelry but do not take the gift to 1 euro because you have a month to think and if you ask for the refund it will not be 1 euro ... but the original price of the "gift"

Good morning all
For simplicity :

Command spent the 6/28/20 delivery scheduled for 1 month. I say ok I can wait until then.
Then 1 month later I get an email saying that ultimately will be 1 additional month wait ....

How to say ?

Please Ocarat, the base in this health crisis situation or not, the commercial gesture is the minimum
I liked book with you but I am really disappointed because I wanted to surprise and you make me feel good fake
I just lost time
Thank you

I am very disappointed with this reseller with whom I placed an order via their website on February 2 of a watch which is always rated available within 2 to 4 days. (file number 277170). 11 days after the order, no one is able to give me an estimate of delivery time because they do not have stock of the models they offer for sale.

Customer service is also at the same level where the advisor does not offer any solution except to revive suppliers who do not follow up on them and the advisor blames the suppliers.

I do not recommend the dealer, go your way especially if it is for an event / gift.

If one of the site managers wishes to contact you, you have the order number above. I no longer wish to contact the after-sales service because the advisers are helpless and are bored of responding to customer complaints which must be multiple given the large number of delivery problems on time.

My wife ordered a ring for my birthday I was told that it was due to arrive today and nothing at all then no more response yet I have called to believe that we have osteoarthritis from the hands in short the worst c is that my wife chose a chronopost express delivery for nothing it's a scandal

Serious online jewelery and listening to its customers.

stock error !! Ocarat does not take delivery times, really, not serious

order saturday
I receive this message today very disappointed In all transparency, our supplier has just alerted us of a delay to come on your order, the product will not be delivered on the date announced the day of your purchase and we are sincerely sorry.

This brings us to an expedition from our Paris offices scheduled around 21/06/2019.

This sentence is the one I checked for my delivery 48h MAX
HIS PAST AT 1 MONTH IS NOT SERIOUS
In post office, registered, followed and acknowledgment of receipt.
24h to 48h after departure of our stocks, the post office delivers directly to you in one of the 10,000 post offices of your choice. You will be notified by e-mail
on the product sheet the ring is shipped in 2/4 days and is in stock
it's not reassuring your site

VERY DISAPPOINTED
hoping to receive my ring very quickly before the date says

Hello,


Anything great, the least thing is to prevent .. Now I do what !!

Superb shop! Very welcome, smiling and pleasant team. Possibility to try all types of watches. Special mention to the brands offered by this shop: from the largest watchmaking factories (Seiko, etc.) to more intimate assemblers and usually reserved for connoisseurs (Yema, Glycine, Davosa, etc.). Good surprises and beautiful discoveries. Shops as we would like to see more often in Paris!

nothing to repeat alliances ordered the 13/02/19 received the 01/03/19 inform about the progress of my order they arrived in a black box also they in jeweler with a difference of several tens of% in less I am delighted thanks to you

Good evening,
Everything had started rather badly since the Spinnaker watch bought from my father for his birthday had its second hand which was out of its axis. For such a young brand, it was really "knock".
But since then, Spinnaker has apologized and Ocarat has corrected the pull effectively. The watch works perfectly and my father is happy. Thanks for him.
Regards,
Olivier

To avoid
Incompetent
Prefer Amazon to these lazy

I had called for delivery issues. They very kindly assured me that the follow-up of this order would be done. Pleasant staff on call. I recommend for safety and product.

This is the 2nd time that I have ordered and always very satisfied with the products. I had given a delivery date for an event and it was respected. The products are well protected. There are products that cannot be found elsewhere. Very pleasant ease of payment. I received the instructions for my watch by very professional email. I recommend this site. It deserves the 5 stars.

Very unsatisfactory! We received our order with a knot, after that I sent an email. We were told that the orders were prepared by hand and checked and that this must have happened during the trip.
But where the knot was, it was not possible.
In addition, it's not even 1 month since we bought the curb chain and it's already crossed out, we don't even see the first name !!
For no white gold curb chain, we are very disappointed.

Seller rather unpleasant. I waited to unlock the door and after he continued to put away a window. Her colleague looked at me without making any gesture of welcome despite me being the only customer present. Finally sir he came to take care of me. He completed the receipt form of my watch Casio breaks down without even wearing it on the hand. I had a very good impression of this brand ... but I'm sorry to say that neither the brand, nor the sellers are not up to it. AVOID AT OCARAT.

Shop purchase

I went to the store to exchange and look for a future purchase: my first automatic watch.
I was admirably received by the Ochrono team. They took the time to guide and advise me without forcing me to buy.

The salespeople are really driven by passion rather than numbers, they took the time to explain to me all the subtleties of each brand (which agree to any type of budget).

I thank them for their time, and will certainly repeat other purchases in the future.

Excellent service! I had the opportunity to recently order a Casio Rangeman GPR-B100 watch at their home and the service was outstanding! I was informed at every step of my order, the contact with customer service was More

Order placed on April 21, 2020 and received on May 18, 2020. Apart from the long but justified delivery time (covid19) and they were missing a jewel they were waiting for it to arrive. I called them after the confinement was over and they answered me directly. The jewelry was well packaged. Very pretty long necklace and twisted creoles too.

Too bad we can't put zero stars !!
Deplorable a manager who refuses the sale on the pretext of being closed for 3 min and not having a salesman on hand the kind of McDonald's manager who stays idly during the rush ... Notice to the boss if you wish stay away from turnover after this hard period of confinement for trade you are off to a good start ... it was of course the lunch break in no case of a closed box

Response to owner:

No, my comment is certainly not unfair but well deserved !! To begin with, I am happy to notice that the rules of management are verified (we recruit in his image and we have the team that we deserve !! ) You underline the incredible performance made by your manager and his exemplarity in the effort to come and push the door at 2:01 p.m. inactivity c is worrying it is true! a visit to occupational medicine seems appropriate to me) to argue and refuse to cash a sale for which I did not want to see or try the product just to buy it! In short, more energy to refuse the sale than the sale itself !!

I would have strongly preferred that he did not make this effort ... I do not think that your employee has precisely transcribed the substance and the form of his speech more than unpleasant and anti trader! Apart from the enjoyment of applying his mini power and being unpleasant I do not see the point of having come to the door he was just as well behind his workbench thus avoiding a very unpleasant social interaction!

your accuracy on the schedule while a great clockmaker (in view of the services offered we are quite far from the place vendome) take the trouble to pick up your phone I may have been informed of your meal break!?! ?! I must admit that I did not even know that shops closing for lunch in Paris still existed!

You are right, this period is difficult for everyone, all the more so for a customer who has tried to call your store several times without response and who has made the effort to cross all over Paris to buy you a watch that he is refused for having arrived at 2:01 p.m. and not 1:59 p.m. what a joke !!!

Do not worry Louis Pion it is a pleasure to take care of me .... I would never come to you again being a regular customer of your point of sale for watches at substantial prices (davosa, Hamilton, Tissot. ...) I thus hope to contribute not to overwork your teams and wish you long life in this magnificent human adventure !

Purchase made on their website, many choices on both brands and models, the prices are correct, many promotions. I fell in love with a Spence Super Spinnaker. I intend to buy another model in late November.

Hello,

I placed an order on April 25 (Order No. 292332) which I have still not received. I have contacted you on several occasions which have been unsuccessful.

However, I would like to change my opinion. That day, the owner contacted me to tell me to do the necessary. He was very polite, courteous and told me to come back to me as soon as he knew the delivery date. He also apologized for the delivery time and the lack of response from customer service, giving me the reasons. I warmly thank him and hope to receive my order as soon as possible.

The prices are attractive, friendly staff, on the other hand great disappointment with the service and the customer experience lived. My package is obviously lost (tracking package) no commercial proposal of replacement, it is necessary to wait 15 days while waiting for the investigation with the Post office.
Any other customer service would have serviced you! Today, getting the satisfaction of a customer is not only about offering good value products, but also about quality service. Moreover, it is the way in which a claim is managed, that one measures the effectiveness and the quality of the customer service! Obviously, there is still a lot of room for improvement !! And then in passing, a paid article is an article due, but hey it looks secondary.
Disappointed, I will order again elsewhere to be able to offer the gift on time.

Excellent! I would like to point out that the customer service was perfect!
Order a medal for a baptism, in the end a little longer than expected but I am immediately informed and everything has been done so that I have the medal on time!
In the end I received my order well on time.
Very beautiful medal and perfect customer service.
I was pretty scared at first with the extended deadline but in the end I am delighted!

Despite a delayed delivery due to a shortage of stock, it is an excellent seller who kept me informed of the delay and who even phoned me to answer a request by mail! Watch received in perfect condition and is superb. Thank you ! I recommend !

I have ordered twice on site
Always very happy with my purchases
Perfect packaging, speed
thanks to the whole team
Regine

Order received 3 weeks due to delays from their suppliers. Customer service is very responsive and very serious. Despite the delay, I was happy with the watch. I recommend the ocarat site for their reliability and professionalism.

Too bad we can't put 0 stars, 3 months to make a ring, endless delivery time, each time we call they give us a different answer. In the end, I receive my ring for the first time without the punch when it is mandatory for its weight, then I send them back to change the size and I told them to put the punch. 2 months later I receive my ring at the right size but again without the hallmark. Incompetent people ... for a ring costing almost 600 euros. I really do not recommend.

More than 1 month since I placed my order always an excuse for not delivering until today still nothing just 1 phone call to say that I would not be delivered that it is not from their fault but that of the supplier but lol I will never recommend them again and I strongly advise against it!

Did not deliver in time for Christmas when the date to be respected had been specified when ordering.

Goods in 100% consistent with the description, good price and great customer service. I recommend this seller with all my heart.

The earrings are very beautiful. Perfect delivery time.
Very serious site

Very competent staff
Attractive prices

For all the clowns, who have not understood that the whole delivery system has been totally upset. Convid 19 finished. The Watch arrived in 3 days

I've been buying from home for years now, whether on the internet or in their shop, and I'm always satisfied!

I ordered Monday on the ocarat website, Wednesday I received my order at home, super service and very fast. I recommend !

Very good things in this sign, but lack of transparency on the shipment (we are offered a home delivery, but we must read the GTC, they reserve the right to send to the post office). Big big hassle for a gift for an elderly person. Basically the principle is completely understandable for security reasons, but I really regret this lack of transparency when ordering, clarity would allow to organize from the start and choose in particular the post office, and prevent ( what has been done) is very correct, but still you have to give people time to turn around ... Apart from that (which there still spoils me all) beautiful jewelry, again on the rest very good sign, the team responds to emails and calls (even if suddenly problem not resolved at all ...). I hope that this precise point will improve, without that everything would have been perfect!

To flee. Customer service is disastrous. No more responses for more than 15 days.

Thank you to the entire sales team!
You are competent, accommodating and pleasant on the phone!
I recommend this site very respectful of its commitments!
Yours truly

Very large selection of watches with good references

Very satisfied with my purchase made in store.
The advice, the availability are there.
The sales advisers take the time necessary to select the chosen models in order to show them to you and give them a try.
Total relational satisfaction of customer service.
In addition to this, an after-sales service insured.
I highly recommend (especially the shop near Louvre-Rivoli).
Nice gift that comforts me to have been patient since my birthday last November, in order to still enjoy the last day of sales with a great discount!

Welcome, service, follow-up, attention, cordiality, absolutely perfect. I highly recommend.

To flee !!!
Order placed on May 18, 2020, to date no trace of the package which should have arrived 48 hours after ...
Unreachable by phone and e-mail.
I should have checked the reviews posted here before placing an order on this site. Will this serve me as a lesson, the only positive point of this order?
I know for sure that I will never order from you again.
Like what it is better sometimes to put ten euros more to buy and be served by professionals.
No need to reply to this message, rather keep this precious time to answer the phone and emails of all these customers who are waiting for a response from you ....

Bravo Ocarat, received nice watch on time and customer service to listen and very nice.je recommend site +++++

Finally a watch store where we feel that the products in the window are not the reproduction of catalogs of "big" houses full of marketeux and offering comfortable margins but the choice of enthusiasts to present a panel of varied and original products. Choice for all tastes and all budgets. The advice and the smile as a bonus.

I ordered a Casio G shock watch at an unbeatable price on 08/22. I was supposed to receive it on 08/27, but being absent for some time from the 26th, the store manager kindly offered to send it to me free of charge by chronopost. So I received it today, 08/25, 24 hours later. Very nice product very well packaged. I therefore thank the manager of the store for his kindness as well as Lucie with whom I had a very pleasant telephone exchange. I recommend this site without hesitation.

Super service rapide et efficace.
Parfait!

Delivery times not respected but a solution was found to me in time. By cons I advise against going on site, better to be content with the website (by their own admission)

Item purchased at cyber week on 01.12.2019 ... still being processed on 16.12.2019 !!
With the delivery time, not sure that the Christmas gift arrives on time !! If you are in a hurry .... refrain!
Rep: Are the 23.12 ... still no shipment in sight while the 18th you promised me a delivery for Christmas! What a scandal, frankly 10 euros discount on a watch at 200 euros you call that a discount! Stop playing on the comm, when we can not afford to satisfy the customer, we refrain from selling products that we do not have in stock!
Rep: Stop your blabla and the excuses of the strike ... the result is there, the watch will be delivered on 26.12 so no gift at the foot of the tree. You are solely responsible, I am only a customer who placed an order on 01.12. Do not reverse roles. I am very unhappy and that seems normal to me!

Several purchases made in this shop and always impeccable each time. Competent and pleasant staff. Orders followed, team always listening (the team did not hesitate to offer me the same price, a ring more expensive to replace a command, whose manufacturer had just abandoned manufacturing), website to day and very well done, a catalog provided with including beautiful French watches LIP and YEMA ... Bravo continue.

very good contact, excellent communication, fast shipping and on, great products, thank you very much

Competent and very friendly jewelers. The prices are competitive. We came to try alliances (seen on their ocarat site) on a Saturday. Our interlocutor was a source of wise advice and very patient despite the world in the shop! We will return :)

Welcome to the very professional team who advised me to buy a jewelry box, ordered for the holidays with a very tight deadline and a complicated context with strikes.

The team kept me regularly informed by phone and did everything they could to get it on time.

It arrived on time, I thank the team greatly, without whom it probably could not have happened!

I highly recommend this shop!

Order received on time as planned for Christmas. Speed in order, quality product (much better than expected). I do not understand negative reviews on some sites like Trustpilot. This is far from being a scam. A reference in the field.
Thank you !

I just received an 18k gold chain, it is perfect. Site of confidence and sending neat. Thank you ocarat

Oris watch ordered said in stock.
3 days later I contacted customer service who told me that ultimately not in stock .... Of course, my account was debited .... When would I be recredited ... ?? Mystery !!! Bad experience....
Ocarat never again for me

Nice shop with lots of taste and charm as well as a lot of choice there is something for everyone, the staff is very pleasant, that's why I don't buy on the internet. well done

One of the rare good affordable watch store. Nice selection and large stock. The seller very attentive

Online purchase.
Very good quick contact.
The seller meets the customer's expectations as far as possible and stays tuned!
I was a little dubious to buy a watch over 1000 but finally, I do not regret my purchase because everything happened in the best conditions it is.
To recommend

Very professional, able to meet a deadline when the product was not in stock Bravo !!!

Very well received, the prices are correct, I recommend. I will go back there.

Hello,

I placed an order on April 28 (Order No. 292920) which I have still not received. I have contacted you on several occasions which have been unsuccessful.
On May 12, I sent an email which was never returned.
To date, I contact you from us and on several occasions without return and when I finally have an adviser on the phone, the person asks me for my order number and hangs up on me !!!

Please do whatever is necessary or send me a refund as soon as possible.

The shopping experience was perfect. Very nice employees and good service. I recommend and I will come back, thanks again!

I bought a beautiful orient ray 2 watch online at ocarat and I was not disappointed !!! The price and delivery were perfect with the size of the bracelet offered !!! Very professional site, I highly recommend !!!

Shop and site to be avoided. Orders a vivoactive ladies' watch since the end of July. We then explain that the 15-day deadline is to be understood in working days (so 3 weeks !!!), then we explain that the supplier postpones the deadline and I am offered another watch model etc etc
Result: At the beginning of September, I am still waiting for my wife's birthday watch (she is delighted!) The amount of the watch has been cashed for her for a while and I hope to receive this watch and not have been cheated .... To be continued but disgusted

NB: following the response from the store, it is indeed important to put things back in their truth without distorting them
1: Please read the message carefully: I indicate "I hope I have not been cheated": it is therefore not an assertion and it is a legitimate fear when the product has been paid but that it was not received.
2: the store indicates that there have been telephone exchanges. it's wrong. However, there were discussions with customer service via the account on their website. The responsiveness of responses is good. The service also kept me informed of the various postponements of deliveries "
3: I have never been offered a refund but an exchange of watch model

Purchase of a brand watch with a very attractive price (balance). Only strange thing to wait for the credit of his account to validate the sending of the order, otherwise no problem to report.

Service at the top! Command of a curb in urgency and a clean rendering for a fast service and a particular attention in the event of difficult situation. I thank you and highly recommend you!
Parisian shop secure and very accessible in transport.

Wide choice of watches there is something for every taste and every budget

Very satisfied with the choice, the products and the D'Ocarat team.
After my many requests and returns of goods, they are always so sympathetic. I recommend without hesitation.

Order placed online for a chain and a pendant, received today Saturday February 3, 2018 fast delivery well pack and more I do not regret my purchase the jewelry is beautiful and quality payment in two three or four times is great serious jewelry you can order with your eyes closed.

Excellent site, information, service et support ! Bravo

Great shop, very welcome. Salesperson and saleswoman at the top! This is my 9th purchase at home, always satisfied with products and service.

Always a great pleasure shopping here, the staff is very friendly and will take their time attending you. They not only carry a great selection of watches from the bigger names in mid range watches (such as Hamilton, Alpina, Oris, Seiko, etc..) but also some very interesting microbrands. I highly recommend you paying a visit here, keep in mind however that in these corona times, they only accept a few customers inside at the time, so expect waiting in line if you go on the weekend. Nevertheless the staff will be very pleasant and attentive once you're through the door.

customer

1/5



Let me explain, I bought a third watch via the OCarat website and via the Paris OChrono store, this time in early July 2017 directly at the Paris OChrono store.

I bought an Automatic SEIKO for around 500 euros, I pay it, I ask a few explanations on the watch from an unshaven gentleman with a young beard of about a week, and who seemed to be a manager; I am the only customer of the shop, no crowds so, I ask for some explanations on the watch, he replies that he does not know this watch, I ask if he can set the time, there he responds: "if I put it on time and you don't wear it, it is useless; in addition you will surely leave it in its box and suddenly it will stop since it is an Automatic , so there s no point in putting your Seiko on time "

There I no longer understand anything, I am a customer who has just bought a car watch for 500 euros, my third watch at ocarat, the seller knows this very well since he sees it in his computer listing, thanks to my personal email address. I just ask to put the watch on time having no watch on me, since I come to buy this one and to wear it immediately; and there, in fact, it drags the seller to take a minute to set the watch on time.

Frankly the service at OCARAT is zero!

This is the last watch I have bought from OCARAT,