The prices are attractive, friendly staff, on the ...

The prices are attractive, friendly staff, on the other hand great disappointment with the service and the customer experience lived. My package is obviously lost (tracking package) no commercial proposal of replacement, it is necessary to wait 15 days while waiting for the investigation with the Post office.
Any other customer service would have serviced you! Today, getting the satisfaction of a customer is not only about offering good value products, but also about quality service. Moreover, it is the way in which a claim is managed, that one measures the effectiveness and the quality of the customer service! Obviously, there is still a lot of room for improvement !! And then in passing, a paid article is an article due, but hey it looks secondary.
Disappointed, I will order again elsewhere to be able to offer the gift on time.