Very unsatisfactory! We received our order with a ...

Very unsatisfactory! We received our order with a knot, after that I sent an email. We were told that the orders were prepared by hand and checked and that this must have happened during the trip.
But where the knot was, it was not possible.
In addition, it's not even 1 month since we bought the curb chain and it's already crossed out, we don't even see the first name !!
For no white gold curb chain, we are very disappointed.