Today I forgot my key at home and went there to borrow a key around their closing time. Everyone was very helpful so that I successfully went home without having to wait for the security guy who starts working at 10pm! Thank you!
When my partner and I became first time Landlords, we were very green & nervous with what we were about to progress to.
Our Managing Agent, Robert Alacqua from the word go was most professional, diligent & assisted with great communication.
When a couple of situations arose regarding the unit, ...
Horrible experience as a tenant
The sales team was great in showing me rental properties and very efficient in the application process. However, the experience during the tenancy was horrible.
1. Requesting maintenance for an item, the property manager was hostile! She immediately accused me o...
Thanks to Milica Ivetic for helping me deal with my rental to the new apartment. She is always in touch and has a great communication with the property owner. With the help from her, the rental process becomes easy and quick, and she is really generous in answering all my queries with patience.
Excellent concierge. I have been living here for almost a year and often travel - leaving the apartment vacant.
On one of my recent trips, after a 22hour flight from Paris, I came to an apartment without any form of necessities. I had no wifi, my local number had been held and electricity was not...
Previous leasing agent was not able to lease my apartment out for 2 weeks (those two weeks consider to be hot in leasing market), while MICM able to make it happen after they take my apartment over (when market is relatively quiet). Thanks to Mia Zhang and Reena Ho. I am happy with the service they ...
Easy to deal with and very polite and helpful staff!!
Thank you Ricardo for all your help and hard work. Finding and renting a new place can be stressful but you made it so easy, you always answered our calls and emails in a timely and professional manner. We are very happy living in our new apartment
From a buyer's perspective these guys are the pits (Southbank). They are one of the biggest offenders when it comes to withholding sold prices when it suits them. 9/10 results have no price on them - got something to hide? Other CBD agencies are happy to publish most of their results. No matter - I ...
I am new to Melbourne and am now residing at Southbank Grand, the staff at MICM and the concierge at the apartment have been responsive and helpful. I would like to especially thank Lisa Micelotta who not only resolved my problems expeditiously but also made follow up checks to ensure i am comfortab...
Peter seems to be a good salesman but also a genuine person. He understand the market and I believe he understands his clients requirements. He is a very good operator and made the whole purchase and negotiation process simple. I have no trouble recommending his services.
Exceptional Purchase Experience!
Jackie is the best sales agent I have ever dealt with in many years. He has shown his professionalism and hard working in dealing with my purchase. From inspections to purchase the property, Jackie is helpful, genuine and professional. A lot of thanks to Jackie to h...
*Leased in 10 days flat!*
I'd called Sarah at MICM to assist me in leasing out my 2-bedroom/1-bathroom/1-carpark property in Southbank. I had been living here and was moving out.
During my initial phone conversation with her, I provided Sarah with details on when it was going to become availab...
I have a love hate with landlords, but recently listed my property with MICM and Robert Alacqua, the property manager has been a revelation... genuinely above and beyond, including supporting tricky removals and finding great tenants while I am abroad... I would have been happy with core service, ...
Currently living at 618 Lonsdale Street. Concierges are great but the true shining star has to be Lisa. Best described as being a mother to the building and its residents, she's always there to assist anyone if they're in need of help. She greets everyone who passes by the desk which gives the build...
My partner and I just went through the application process. It was really fast, the communication was clear and the staff were friendly.
Communication with your staff are terrible!
Whenever I tried to speak to the property manager, they are always busy and hardly return my message or reply my request.
I am the one who always have to chase to get update about my tenants. Why do I pay you for managing my property?
Don t recommend!
MICM - Thank you for helping me to rent my 1st place in Melbourne. Great people and easy & quick process. Tad Tkaczyk you are the best property manager I have dealt with. Great service! Thanks for your assistance. You have always been great help and always answered my queries promptly. Cheers!!
Coco Liao has been an absolute amazing Property Manager. She is prompt in getting back to my queries and has organised my lease renewal, property inspections and much more with professionalism and integrity. Thank you!!!
I recently purchased a property at Mainpoint in Soutbank. Bec the Concierge at Mainpoint has been fantastic with her assistance in getting to know the building. Every time I have had a request it has been dealt with diligently and with absolute professionalism. Attention to detail is amazing thro...
A fantastic experience with Jenny
I was very lucky to have had Jenny to support the sale of my property. She was patient, knowledgeable and professional in her approach. She went beyond the call of duty to provide a service that made a difference. She often kept me updated on progress. She takes pr...
Dear Joe Carpino
Thank you for all your support's been provided during my last 4years of being your tenant. You've bee so caring to me & to the property as a property manager & understanding of my circumstances.
I wish you the best in your career as I believe you are the best, not only as a senior...
Exceptional Agent
Natalia was very helpful, accomodating and friendly. She demonstrated a broad knowledge of the property, the area and was very prompt in getting back to us with information via email and phone. We would highly recommend Natalia as someone who listens to the buyer and offers approp...
Alice Murray, the leasing consultant, was helpful and thanks to her for the speedy process of getting our new place. It has been a smooth and all our queries & worries have been answered in time.
Linh Dang, our property manager, has been highly professional and helpful from before the move-in up ...
Summites application from 20 of August, now its been 7days still haven't get any reply or email from them! Cool agent ever!! Now i believe those people who rated 1 start here and i strongly doubt those account who rated 5 starts! I'll never ever comeback this agent and will know let all my fren know...
My application precess through MICM was really smooth especially with the help of the gentleman called Glenn. He was very supportive though he knew that my rental reference was not per expectations. He was very helpful and I would highly recommend him. Thank you MICM
I had a great experience with MICM. Faith Chang, my Sales Representative, has been very helpful in providing me with helpful hints during the process of selling my apartment. I highly recommended MICM for anyone planning to sell / lease out their apartment in the future :-)
As an overseas investor, it is important to be able to rely on one's real estate agent to manage my property in another country. However, I found that this agency was unreliable in screening tennants, with problems aleeady faced in the first month of rental. They had mishandled a difficult tennant w...
I and my wife are extremely happy with the service provided by MICM Real Estate situated at 100 Harbour Esplanade, Docklands.
The staff is very professional, genuine, and always prepared to go a bit further to help their clients.
Their attention to detail gave me the confidence that my search for ...
If MICM wish to continue with their business by turning their apartments into fake hotels I think they shouldn't complain about me doing the same thing. I own the property and paid their maintenance fee just to be told what to do with my property. It doesn't feel like I owned it after all. I can't e...
Jennifer Albanese was the MICM property manager for the apartment that I was renting out for a few years.
She was very patience and helpful while attending to maintenance issues during my tenure.
Furthermore, she provided comprehensive guidance in the vacating of my apartment, making the overa...
I live in 618 Lonsdale around 1 year. This building is very good and one of the most important power points of this building is the kind, warm and helpful concierge, specially Dear Lisa.
I've seen several times she explains for new tenants more than 20 mins.
Lisa is a treasure for this building an...
Absolute Muppets being living in this complex for 10 years all of sudden fobber has been reprogrammed denied access to building. Unfortunately MICM owned or contol majority of units in building now run as 1 star hotel
Carlie Hoffman is such a pleasure to speak to over the phone, shes really informative and kept me upto date regarding our new rental property we were successfully able to secure.
Also cant forget her co worker Janet at the inspection she really sold the place to me. These two are definitely a good ...
Initially couldn't even manage to locate the keys to the property I was interested in and listed incorrect inspection times on the net.
Ensured me that I'd be first in line and the first application put forward If I was the first to apply online without inspecting the property which I did.
After a...
Being the first time renting my own apartment, I was incredibly nervous.
Fortunately Kayani Shahzeb was able to relay information clearly which gave me peace of mind.
I'd definitely recommend using MICM especially if you're new to Melbourne!
I am really happy with the service provided by MICM Real Estate, the staff are professional, genuine, and always prepared to go a little bit further to help their client. Their attention to details give me confidence that my investment property is in good hand....
I am an owner of one of the apartments MICM manage and their "deal" with origin energy is effectively costing me for hotwater i do not use. i have away for 2 months and yet have still been charged $9 per week. How can this be right?
A bit surprised to find quite a few negative comments here. I can't comment on the whole office, but my property manager Hans Fan is doing a great job. He always responded to my enquiries promptly and followed up with high standard services.
Used MICM to rent an apartment in the city this year.
Staff were overall friendly and accomodating. In particular, Max of the St. Kilda MICM office was especially helpful in securing a property for us. Without much time left to our move in date, Max went the extra mile to facilitate our inspectio...
I totally recommend MICM R.E. It was easy and Sara (Leasing Consultant) always helped us in the paperwork and every time that we needed something she answered very quick.
Thanks for everything!
Quick and easy experience. Camilo Toro made the whole process easy and transparent.
Karen is really helpful and nice. I am really happy with the service.
Hope my application will be successful.
Will definitely recommend MICM and Karen to my friends.
Determined Professional
Qiao was very easy to deal with, extremely responsive, and has an excellent knowledge of the Melbourne market. My unit located in Southbank was prepared for sale, with styling used to suit the market and prospective buyers. Qiao arranged everything, and made the preparation...
Jen Lin Lau is knowledgeable and understands the market very well, her effective communication keeps you up to speed throughout the entire selling process. She is nothing short of excellence, and would not disappoint, I would highly recommend anyone who wishes to sell their property.
It was the first time applying for my own lease in Melbourne, I spent at least one month doing inspections everywhere without successful and at the end... I was feeling exhausted and frustrated. Finally, I met Ricardo and Angelica from MICM, they support me and help me kindly and efficiently to find...
There is open inspection today at Mackenzie St in the Melbourne CBD, we arrived 5 minutes before the inspection time and waited for another 10 minutes, no one showed up, we then called the HQ of MICM, we wanted a confirmation of the inspection whether the agent is coming in or not. He did not bother...
Really appreciate Coco's hard work. She is in details and very service minded. Thank you!
My uncle' property is managed by a MICM manager, the service becomes deteriorated. My uncle used to receive a statement regarding to repair or any expense associating with apartment, even under $250 limit. However, recently he did NOT receive any notice via email, and MICM has deducted the charges d...
I was keep posted of the whole progress, Jen work through outside normal hour which well accommodate to me who live in city 2 hours behind VIC time, there is instances where she respond my SMS at 10:51pm (12:51am VIC time).
The final sale price is slightly below initial expectations, but I trust ...
Best service we have ever received from any vendor.
Our magnificent agent, Jen Lin Lau, made us feel like we were her most important clients. She kept us informed and calm throughout the entire process, and ensured we were comfortable and well looked after during the whole campaign. And not only t...
At Nook Melbourne we operate 20+ apartments and I can honestly say that Joe Carpino from MICM is one of the best property managers we work with. He is polite, responsive and diligent and goes out of his way to help. A truly excellent operator!
MICM have been the managing agent for my two Melbourne properties for over 10 years and I have found them to be proactive, responsive, reliable, professional and understanding. As a professional landlord with many properties and very little time I have found Angela to always act in my best interests...
My wife and I have been looking for an apartment in the inner city area of Melbourne for some time. MICM real estate agency and its branch manager Faith Chang was very helpful in finding the right property and Faith was more than amazing. I can write a review for an hour on how happy we were with Fa...
After some weeks, many options, applications and inspections, we finally found a place to live in Melbourne. MICM is an excellent real state agency and the staff was very professional and friendly in every stage of the process, specially Ricardo who helped us always with patient, thanks a lot! . 100...
Jackie was the most proactive and friendly agent I have had the pleasure of dealing with during my search for an apartment in Southbank. He is very quick with responding to enquiries and goes the extra mile to help make the purchase process as smooth as possible
Jennifer Albanese has been a pleasure to deal with. Thank you for always getting back to me and for your professionalism. When it is not Jennifer - Belinda, Claire and Deevesh have been there to help. Would definitely recommend.
Tad has been a pleasure to work with - very responsive to tenant and landlord concerns
Today I received exceptional help from Lisa, one of the building managers, with receiving a delivery of some furniture. Lift was booked and padded. Lisa even assisted with disposal of the boxes.
Well Experienced Sales Agent
Faith was an absolute gem to work with! Living up to her name, she's honest and faithful to her clients - no job is too small. As a first home buyer, I had many questions and reservations in this uncertain market. With extensive knowledge and experience, Faith step me...
Unprofessional bullying tactics used on young Uni students in a rental property!! Would not waste my time recommending such deplorable, money hungry and dishonest individuals!!!! Am so happy that MICM will play no part in any of our lives again and will happily spread the word of avoidance for a ver...
Professional real estate agent Jason and his team mate Olga are very knowledgeable about the market with extremely good marketing skill.They have given us realistic expectations , good suggestions and produced beautiful marketing material. Most important of all, they have found real buyers and sold ...
I want to thank the team at MICM for helping me have a flawless experience with my property purchase. Qiao Cai, Jason Lien and Rhiannon East were all a pleasure to work with, and were all very helpful. In particular I have to thank Qiao, who I helped me for the majority of my experience.
I was im...
The MICM staffs that I've came in contact with are all nice and lovely but the receptionist is just plain rude and not helpful at all. I called in to pay for some fees, she doesn't know who to direct me to. Her tone was impatience, asked me to contact my agent and hang up my call. You should probabl...
Life threatening experience . The building concierge directed people to break into my property and damaged my assets. No one apologised and the manager called me disturbing.
Previously I had thought my frustrations with MICM have been a unique case of a horrible property manager Joe Carpino, but with reading other people's reviews its evident MICM doesn't care about treating tenants with respect and only about getting as much money out of you as possible.
Stay away from MICM unless you want to be screwed over big time when you try and leave one of their properties.
I have dealt with April ( agent ) and Isabel ( receptionist). April is a very competent agent she was very responsive to our enquiries. Isabel was extremely helpful in settling one of our concerns. Overall I m quite happy with the service so far.
Concierge are very helpful and do a great job in our building at Southpoint. I had a small issue a while back, and when concierge weren't too sure, they called their manager Vince who came to the building and assisted me promptly and professional. Great follow up as well
I have never seen a real estate company so unresponsive to their customers. Dear readers, MICM can be your option since they have the monopoly, but should your last. Feel sorry for the company to hire property managers who hardly bothers to any of your enquiries. I've been a loyal tenant for 2 years...
I'm so happy with my experience renting with MiCM. Jessica Otto has been my property manager for twelve months and has always been so friendly, helpful, understanding, and flexible.
Every issue I report is acknowledged quickly, and solved as soon as possible, with very little effort on my part. I...
Couldn t be happier dealing with MICM Point Cook. If are looking to move and want it to be as stress free as possible ask for Priya! A small conversation, and she knew what we wanted and made it happen with in a day!
Tad Tkaczyk, the Property Manager has been very professional in his dealing. He pays close attention and follow up with prompt update. I am impressed with the quality work of his periodic inspection on the property and the updates he provided. Well done! Thank you for the professional service, Tad.
After roughly 8 failed applications on our own, we decided to consult with MICM (618 Lonsdale street). After talking to the lease consultants (Glenn and Nicholas) about how to strengthen our application, we were able to get our first preference just three hours after the inspection/application.
H...
Recently purchased an apartment from MICM property and received great and smooth sales service from Jen Lin Lau. Highly recommended real estate Agent.
Tad Tkaczyk is a fantastic property manager - approachable, friendly, very quick to respond, and lovely.
Professional and friendly team. A pleasure to deal with.
It was my pleasure to apply for a rental lease via MICM Real Estate by the help of Kirsten Burgess (Leasing Consultant). She is very helpful and really helped me in processing my application so quick.
I would give "0" star if there's such option.
Rented through MICM south bank years ago and they are the most terrible agent I have ever seen.
They brought people in for inspections without any notice AT ALL! Also made me pay 6 months rent in advance and told me this is the only way for an internat...
I was searching rental property since last 3-4 weeks. But I was unable to proceed with inspections or with application because of busy schedule of my office. Then we visited MICM Docklands office and Ferry Setiadi (Leasing Consultant from MICM) really helped us to do private inspections of the avail...
I had a great service with Deevesh!
He was always willing to help with any question or enquiry I had. The process was really quick and we met in suitable times for me. Very recommended.
Thank you!
Jen was very professional and helpful every step of the way during the whole process. Her knowledge toward current Real Estate market was delightful to listen to and it definitely helped me to clear my vision. Also she ensured she understood my needs and requirements on the future property to make s...
Sara Galet was very helpful in understanding our requirements, providing relevant information and insights re Melbourne property market. MiCM has a great service overall and Sara is a great asset for the MiCM team.
Professional, high quality and reliable property managers.
This is a well-appointed building with management that takes pains to hire staff who make your stay a truly pleasant experience.
We've lived on the Melbourne One property on 618 Lonsdale Street for almost a year. It's both well-located and efficiently maintained. Most of all it's got fantastic st...
Joe is a great property manager, one the best I have ever seen
It has been a pleasure to have Jennifer Albanese looking after our property. Efficient and knowledgeable, I would recommend Jennifer and MICM.
Faith and the rest of the Micm team were very professional, approachable and great to work with. They knew exactly what we were after and as soon as it popped up we were contacted straight away. The whole process from the very first inspection right up until settlement was very smooth. I would recom...
I'm very happy to have secured this apartment in southbank, Alice Chan was a pleasure to work with on this and she really went above and beyond in terms of helping me secure this apartment. I'd highly recommend Alice she is a true professional.
Took me ages to ask them remove the ads online. They didn t sell my property and I end authority, but they still have the ads online of property, so that when other agent s client search my property online will have their ads, which really annoying.
Worked with Erika Beiner, she was incredible and I was very impressed by her helpfulness and professionalism.
Highly recommend five star agent
Faith had a lot of knowledge around the Southbank area, she had a very good clientele network, she is able to get me a few potential buyer in a very short time even without advertising campaign.
She always keep me inform during the sales and always reply my emails ...
Several dodgy and fraudulent staff are working in this office that are attempting to overcharge their customers times and times with no rational reason. Their conduct is extremely poor and disoriented, and reflected some conning and dodgy charlatans who act as owners and owner representatives in the...
My experience with the agent Sarah from Whiteman st was not pleasant at all. I thought MICM being on of the top real estate agencies will have a good system of communication and professionalism, but unfortunately I am proven wrong by the way they have handled my application. On the inspection day, t...
Thank Jen for useful recommendations to help me sell my investment property in a short time. Yes, she did it! She is the most hard working agent I had even seen. Very impressed! I will ask Jen to help if I am thinking about selling again.
Lisa is a delight and a pleasure to deal with. I will miss her at 618 Lonsdale St (I was informed by Concierge that she had left recently which prompted me to post this review).
Customer Service will not be the same here without Lisa. Although due to Lisa's role in training her replacements I'm s...
The greatest relief for a customer is when you are provided with solutions whenever issues arises with the property that MICM is managing for us in Melbourne. When no immediate answer is available, the response is "i will look into it" and within 24 hours you get a response! Thank you Cheng Ung an...