MICM Property

Today I forgot my key at home and went there to borrow a key around their closing time. Everyone was very helpful so that I successfully went home without having to wait for the security guy who starts working at 10pm! Thank you!

When my partner and I became first time Landlords, we were very green & nervous with what we were about to progress to.
Our Managing Agent, Robert Alacqua from the word go was most professional, diligent & assisted with great communication.
When a couple of situations arose regarding the unit, Robert was onto resolving the matter with us, most efficiently and with positive outcomes with all parties concerned.
10 Stars !!!

Horrible experience as a tenant

The sales team was great in showing me rental properties and very efficient in the application process. However, the experience during the tenancy was horrible.

1. Requesting maintenance for an item, the property manager was hostile! She immediately accused me of damaging the item and said that I need to pay for it. The item at the end being fixed under warranty.

2. Upon ending the tenancy, the property manager was oppressive, threatening to go to VCAT if I didn't agree to pay for overpriced cleaning and maintenance expenses. At the end, VCAT ordered that I only needed to pay 15% of the amount the property manager demanded. It took me a month to get my bond back.

Basically, you are no longer their customers once you signed up for a lease but someone they can bully. No respect to tenants at all. Very unprofessional.

0 out of 5

Thanks to Milica Ivetic for helping me deal with my rental to the new apartment. She is always in touch and has a great communication with the property owner. With the help from her, the rental process becomes easy and quick, and she is really generous in answering all my queries with patience.

Excellent concierge. I have been living here for almost a year and often travel - leaving the apartment vacant.

On one of my recent trips, after a 22hour flight from Paris, I came to an apartment without any form of necessities. I had no wifi, my local number had been held and electricity was not available.

It was during this time when I approached he concierge to help me out. I was thankful that Lisa Micelotta was around. Due to the jet lag and everything that was going on, I broke down. Lisa was so kind as to come talk to me and clam me down, moreover she let me use her personal phone to make the relevant calls to restore everything back.

I will be forever thankful for her help that day, and also, it is a great pleasure to see her in the mornings as she never fails to greet you in a warm and genuine way.

Thanks for all your help Lisa Micelotta! You have made my years stay here very plesant indeed. I will miss you!

Previous leasing agent was not able to lease my apartment out for 2 weeks (those two weeks consider to be hot in leasing market), while MICM able to make it happen after they take my apartment over (when market is relatively quiet). Thanks to Mia Zhang and Reena Ho. I am happy with the service they provide at the moment. Thanks again.

Easy to deal with and very polite and helpful staff!!

Thank you Ricardo for all your help and hard work. Finding and renting a new place can be stressful but you made it so easy, you always answered our calls and emails in a timely and professional manner. We are very happy living in our new apartment

From a buyer's perspective these guys are the pits (Southbank). They are one of the biggest offenders when it comes to withholding sold prices when it suits them. 9/10 results have no price on them - got something to hide? Other CBD agencies are happy to publish most of their results. No matter - I will check RPData using my broker and find out anyway.

0 stars for lack of transparency, inconveniencing me and I will not do any kind of business with them! Vendors, stay away.

I am new to Melbourne and am now residing at Southbank Grand, the staff at MICM and the concierge at the apartment have been responsive and helpful. I would like to especially thank Lisa Micelotta who not only resolved my problems expeditiously but also made follow up checks to ensure i am comfortable. This care and concern to someone new to the country is really heartwarming and comforting. Thank you Lisa for making my stay so pleasant

Peter seems to be a good salesman but also a genuine person. He understand the market and I believe he understands his clients requirements. He is a very good operator and made the whole purchase and negotiation process simple. I have no trouble recommending his services.

Exceptional Purchase Experience!
Jackie is the best sales agent I have ever dealt with in many years. He has shown his professionalism and hard working in dealing with my purchase. From inspections to purchase the property, Jackie is helpful, genuine and professional. A lot of thanks to Jackie to help us go through this journey! we are very pleased with the purchase experience. If you are thinking of selling or buying, he is the agent you are looking for.

*Leased in 10 days flat!*

I'd called Sarah at MICM to assist me in leasing out my 2-bedroom/1-bathroom/1-carpark property in Southbank. I had been living here and was moving out.

During my initial phone conversation with her, I provided Sarah with details on when it was going to become available, and the lead-up of activities to the property becoming vacant.

Sarah came prepared to our first meeting, outlining what MICM's strategy would be to lease my property. She listened carefully to gain an understanding of what was important to me in a tenant as a landlord. She also set out expectations on what the current market commanded, and offered attracted options on promoting my property so that it gained sufficient visibility among potential renters.

She also observed that I would require support to have the apartment cleaned and made suitable for presenting to prospective tenants, and made arrangements to have cleaners come in within minutes of my movers having moved out the last piece of furniture, while being personally present to handle the handover of keys.

The property was ready to be viewed within hours of me having vacated it. Within 10 days, and three open-for-inspection sessions, she had secured a tenant and had a lease signed. I couldn't have asked for more support and a better outcome!

I have a love hate with landlords, but recently listed my property with MICM and Robert Alacqua, the property manager has been a revelation... genuinely above and beyond, including supporting tricky removals and finding great tenants while I am abroad... I would have been happy with core service, but it has genuinely shocked me how far MICM has gone to great lengths to make managing my property simple, effective and lowest cost. Never publicly reviewed anything, good or bad, but felt strongly they deserved credit.

Currently living at 618 Lonsdale Street. Concierges are great but the true shining star has to be Lisa. Best described as being a mother to the building and its residents, she's always there to assist anyone if they're in need of help. She greets everyone who passes by the desk which gives the building such a lovely, homely feel. Her attention to detail is spot on, and she actively asks if there are any issues in the apartments which she could help resolve. Our mother, who comes to visit us several times a year also thinks that Lisa is great and she's happy that there's someone to look out for us when she goes home. She's always willing to go the extra mile to make our living experience better. All I can say is you guys should give her a raise ;)

My partner and I just went through the application process. It was really fast, the communication was clear and the staff were friendly.

Communication with your staff are terrible!
Whenever I tried to speak to the property manager, they are always busy and hardly return my message or reply my request.
I am the one who always have to chase to get update about my tenants. Why do I pay you for managing my property?
Don t recommend!

MICM - Thank you for helping me to rent my 1st place in Melbourne. Great people and easy & quick process. Tad Tkaczyk you are the best property manager I have dealt with. Great service! Thanks for your assistance. You have always been great help and always answered my queries promptly. Cheers!!

Coco Liao has been an absolute amazing Property Manager. She is prompt in getting back to my queries and has organised my lease renewal, property inspections and much more with professionalism and integrity. Thank you!!!

I recently purchased a property at Mainpoint in Soutbank. Bec the Concierge at Mainpoint has been fantastic with her assistance in getting to know the building. Every time I have had a request it has been dealt with diligently and with absolute professionalism. Attention to detail is amazing throughout the building and I put this down to the way it is run. All of the concierges at Mainpoint are very helpful and happy to assist with any query.
I am very happy with my purchase and have felt very welcome in my new home away from home at Mainpoint. The real estate agent who handled my purchase was Qiao Cai and simiarly she was very professional and of great assistance throughout the transaction.

A fantastic experience with Jenny
I was very lucky to have had Jenny to support the sale of my property. She was patient, knowledgeable and professional in her approach. She went beyond the call of duty to provide a service that made a difference. She often kept me updated on progress. She takes pride in what she does and very passionate about her profession. I have no hesitation in recommending her to anyone who wishes to use her service.

Dear Joe Carpino
Thank you for all your support's been provided during my last 4years of being your tenant. You've bee so caring to me & to the property as a property manager & understanding of my circumstances.
I wish you the best in your career as I believe you are the best, not only as a senior property manager but also as a genuine person.
Your Sincerely
Zara from Pinnacle Garden

Exceptional Agent
Natalia was very helpful, accomodating and friendly. She demonstrated a broad knowledge of the property, the area and was very prompt in getting back to us with information via email and phone. We would highly recommend Natalia as someone who listens to the buyer and offers appropriate and useful advice.

Alice Murray, the leasing consultant, was helpful and thanks to her for the speedy process of getting our new place. It has been a smooth and all our queries & worries have been answered in time.

Linh Dang, our property manager, has been highly professional and helpful from before the move-in up to this day.

All the best, Alice & Linh!

-Judy

Summites application from 20 of August, now its been 7days still haven't get any reply or email from them! Cool agent ever!! Now i believe those people who rated 1 start here and i strongly doubt those account who rated 5 starts! I'll never ever comeback this agent and will know let all my fren know what i have experienced!

My application precess through MICM was really smooth especially with the help of the gentleman called Glenn. He was very supportive though he knew that my rental reference was not per expectations. He was very helpful and I would highly recommend him. Thank you MICM

I had a great experience with MICM. Faith Chang, my Sales Representative, has been very helpful in providing me with helpful hints during the process of selling my apartment. I highly recommended MICM for anyone planning to sell / lease out their apartment in the future :-)

As an overseas investor, it is important to be able to rely on one's real estate agent to manage my property in another country. However, I found that this agency was unreliable in screening tennants, with problems aleeady faced in the first month of rental. They had mishandled a difficult tennant who had left significant damage on my property as well as unpaid rent. They had also not organised any prior rental insurance on my behalf. I found that they had poor knowledge with the rental situation in Victoria, Melbourne and this was particularly concerning for me as an overseas investor. I was thoroughly dissatisfied with thier service and management of my property.

I and my wife are extremely happy with the service provided by MICM Real Estate situated at 100 Harbour Esplanade, Docklands.
The staff is very professional, genuine, and always prepared to go a bit further to help their clients.
Their attention to detail gave me the confidence that my search for an apartment on rent was in good hands.
Special thanks to Alice and Nick for their continued assistance.
They have truly been fabulous.

If MICM wish to continue with their business by turning their apartments into fake hotels I think they shouldn't complain about me doing the same thing. I own the property and paid their maintenance fee just to be told what to do with my property. It doesn't feel like I owned it after all. I can't even put anything on the balcony. The concierge staffs also seem to become more and more rude overtime. It's a concierge not a f-ing bouncer.

Jennifer Albanese was the MICM property manager for the apartment that I was renting out for a few years.

She was very patience and helpful while attending to maintenance issues during my tenure.

Furthermore, she provided comprehensive guidance in the vacating of my apartment, making the overall process less stressful.

I recommend her without reservation.

I live in 618 Lonsdale around 1 year. This building is very good and one of the most important power points of this building is the kind, warm and helpful concierge, specially Dear Lisa.
I've seen several times she explains for new tenants more than 20 mins.
Lisa is a treasure for this building and Melbourne One managers have to know that in my opinion, SHE IS A GUN!

Absolute Muppets being living in this complex for 10 years all of sudden fobber has been reprogrammed denied access to building. Unfortunately MICM owned or contol majority of units in building now run as 1 star hotel

Carlie Hoffman is such a pleasure to speak to over the phone, shes really informative and kept me upto date regarding our new rental property we were successfully able to secure.
Also cant forget her co worker Janet at the inspection she really sold the place to me. These two are definitely a good assest to the company.

Initially couldn't even manage to locate the keys to the property I was interested in and listed incorrect inspection times on the net.
Ensured me that I'd be first in line and the first application put forward If I was the first to apply online without inspecting the property which I did.
After always having to initiate the contact and follow up on the keys and inspection time I finally manage to get through to inspect.
I had to follow up by email and phone to get a response on my application to then find that my application has been declined and when I ask why all they can say is landlords choice..even thought my application as supposed to be submitted first.
Finding a rental is frustrating enough let alone then having to deal with an incompetent agency.
LC

Being the first time renting my own apartment, I was incredibly nervous.

Fortunately Kayani Shahzeb was able to relay information clearly which gave me peace of mind.

I'd definitely recommend using MICM especially if you're new to Melbourne!

I am really happy with the service provided by MICM Real Estate, the staff are professional, genuine, and always prepared to go a little bit further to help their client. Their attention to details give me confidence that my investment property is in good hand....

I am an owner of one of the apartments MICM manage and their "deal" with origin energy is effectively costing me for hotwater i do not use. i have away for 2 months and yet have still been charged $9 per week. How can this be right?

A bit surprised to find quite a few negative comments here. I can't comment on the whole office, but my property manager Hans Fan is doing a great job. He always responded to my enquiries promptly and followed up with high standard services.

Used MICM to rent an apartment in the city this year.

Staff were overall friendly and accomodating. In particular, Max of the St. Kilda MICM office was especially helpful in securing a property for us. Without much time left to our move in date, Max went the extra mile to facilitate our inspection of the property, and communicated well throughout. Would highly recommend him.

I totally recommend MICM R.E. It was easy and Sara (Leasing Consultant) always helped us in the paperwork and every time that we needed something she answered very quick.
Thanks for everything!

Quick and easy experience. Camilo Toro made the whole process easy and transparent.

Karen is really helpful and nice. I am really happy with the service.
Hope my application will be successful.
Will definitely recommend MICM and Karen to my friends.

Determined Professional
Qiao was very easy to deal with, extremely responsive, and has an excellent knowledge of the Melbourne market. My unit located in Southbank was prepared for sale, with styling used to suit the market and prospective buyers. Qiao arranged everything, and made the preparation stress-free , right through to settlement. It sold in 2 weeks with a good price. She is hardworking and determined to find the buyer in any market condition.

Jen Lin Lau is knowledgeable and understands the market very well, her effective communication keeps you up to speed throughout the entire selling process. She is nothing short of excellence, and would not disappoint, I would highly recommend anyone who wishes to sell their property.

It was the first time applying for my own lease in Melbourne, I spent at least one month doing inspections everywhere without successful and at the end... I was feeling exhausted and frustrated. Finally, I met Ricardo and Angelica from MICM, they support me and help me kindly and efficiently to find a beautiful place to live. All the process was easy and fast. My experience was excellent and I can recommend them very well.

There is open inspection today at Mackenzie St in the Melbourne CBD, we arrived 5 minutes before the inspection time and waited for another 10 minutes, no one showed up, we then called the HQ of MICM, we wanted a confirmation of the inspection whether the agent is coming in or not. He did not bother to help and wanted us to wait there till the open inspection session end, at 12:20 no one show up, this is a awful experience.

Really appreciate Coco's hard work. She is in details and very service minded. Thank you!

My uncle' property is managed by a MICM manager, the service becomes deteriorated. My uncle used to receive a statement regarding to repair or any expense associating with apartment, even under $250 limit. However, recently he did NOT receive any notice via email, and MICM has deducted the charges directly without informing him! Also, the current tenant has delayed to pay for rent, he feel less contactable with the manager since he always ask any updates. From my help of contracting a MICM manager, I can feel uncle didn't satisfy the arrangement, he is going to switch another agent!

I was keep posted of the whole progress, Jen work through outside normal hour which well accommodate to me who live in city 2 hours behind VIC time, there is instances where she respond my SMS at 10:51pm (12:51am VIC time).

The final sale price is slightly below initial expectations, but I trust Jen did her best given the current pandemic situation.

Overally, Jen is very professional & I would recommend her to everyone.

Best service we have ever received from any vendor.
Our magnificent agent, Jen Lin Lau, made us feel like we were her most important clients. She kept us informed and calm throughout the entire process, and ensured we were comfortable and well looked after during the whole campaign. And not only that, our property sold for 50K ABOVE listed price, thanks to Jason. Selling a home is so stressful but these guys make it fun! Thank you!

At Nook Melbourne we operate 20+ apartments and I can honestly say that Joe Carpino from MICM is one of the best property managers we work with. He is polite, responsive and diligent and goes out of his way to help. A truly excellent operator!

MICM have been the managing agent for my two Melbourne properties for over 10 years and I have found them to be proactive, responsive, reliable, professional and understanding. As a professional landlord with many properties and very little time I have found Angela to always act in my best interests and to be flexible, easy to contact and easy to work with - key with the hours I work. I would have no hesitation in recommending MICM to other landlords and investors

My wife and I have been looking for an apartment in the inner city area of Melbourne for some time. MICM real estate agency and its branch manager Faith Chang was very helpful in finding the right property and Faith was more than amazing. I can write a review for an hour on how happy we were with Faith chang , but I think I will have to come to the point. Faith is one of the most patient, kind and understanding real estate agent we have ever encountered.She showed us one apartment and we were able to secure the deal. She was always eager to accomodate our schedule in every step of the way. I am very happy with the service I received from Faith. Faith is very knowlegeable, full of great ideas wth a professional approach and an expert in the field.It was a pleasure working with her and I enjoyed it very much. If anybody is looking for an absolutely perfect real estate agent ,Faith Chang would be the ideal and smart choice. I wish her all the best in the real estate field.

After some weeks, many options, applications and inspections, we finally found a place to live in Melbourne. MICM is an excellent real state agency and the staff was very professional and friendly in every stage of the process, specially Ricardo who helped us always with patient, thanks a lot! . 100% recommended!

Jackie was the most proactive and friendly agent I have had the pleasure of dealing with during my search for an apartment in Southbank. He is very quick with responding to enquiries and goes the extra mile to help make the purchase process as smooth as possible

Jennifer Albanese has been a pleasure to deal with. Thank you for always getting back to me and for your professionalism. When it is not Jennifer - Belinda, Claire and Deevesh have been there to help. Would definitely recommend.

Tad has been a pleasure to work with - very responsive to tenant and landlord concerns

Today I received exceptional help from Lisa, one of the building managers, with receiving a delivery of some furniture. Lift was booked and padded. Lisa even assisted with disposal of the boxes.

Well Experienced Sales Agent

Faith was an absolute gem to work with! Living up to her name, she's honest and faithful to her clients - no job is too small. As a first home buyer, I had many questions and reservations in this uncertain market. With extensive knowledge and experience, Faith step me through the buying process in a personlised manner. My overall experience with Faith over the past 3 months has been extremely positive. I would highly recommend Faith to other clients. She's definitely an asset to MICM. Well done!

Unprofessional bullying tactics used on young Uni students in a rental property!! Would not waste my time recommending such deplorable, money hungry and dishonest individuals!!!! Am so happy that MICM will play no part in any of our lives again and will happily spread the word of avoidance for a very long time to come!!!

Professional real estate agent Jason and his team mate Olga are very knowledgeable about the market with extremely good marketing skill.They have given us realistic expectations , good suggestions and produced beautiful marketing material. Most important of all, they have found real buyers and sold our property at record time. We would highly recommend Jason and his team to anyone.

Originally collected @RateMyAgentent

I want to thank the team at MICM for helping me have a flawless experience with my property purchase. Qiao Cai, Jason Lien and Rhiannon East were all a pleasure to work with, and were all very helpful. In particular I have to thank Qiao, who I helped me for the majority of my experience.

I was impressed with Qiao s professionalism. She always made herself available when I needed to contact her or meet her. She was very accommodating, letting me thoroughly inspect the property that I was interested in numerous times. She generally went out of her way to always make sure I was well taken care of and that things went smoothly. She did all this while being patient and friendly.

Buying property can be incredibly stressful, but the team at MICM helped remove some of the stress by giving me a smooth, professional experience.

The MICM staffs that I've came in contact with are all nice and lovely but the receptionist is just plain rude and not helpful at all. I called in to pay for some fees, she doesn't know who to direct me to. Her tone was impatience, asked me to contact my agent and hang up my call. You should probably retrain or rehire a new reception. The receptionist is the front face of the company and if the first impression given by them is at such low standard you probably wouldn't retain much of your client.

Life threatening experience . The building concierge directed people to break into my property and damaged my assets. No one apologised and the manager called me disturbing.

Previously I had thought my frustrations with MICM have been a unique case of a horrible property manager Joe Carpino, but with reading other people's reviews its evident MICM doesn't care about treating tenants with respect and only about getting as much money out of you as possible.

Stay away from MICM unless you want to be screwed over big time when you try and leave one of their properties.

I have dealt with April ( agent ) and Isabel ( receptionist). April is a very competent agent she was very responsive to our enquiries. Isabel was extremely helpful in settling one of our concerns. Overall I m quite happy with the service so far.

Concierge are very helpful and do a great job in our building at Southpoint. I had a small issue a while back, and when concierge weren't too sure, they called their manager Vince who came to the building and assisted me promptly and professional. Great follow up as well

I have never seen a real estate company so unresponsive to their customers. Dear readers, MICM can be your option since they have the monopoly, but should your last. Feel sorry for the company to hire property managers who hardly bothers to any of your enquiries. I've been a loyal tenant for 2 years, and now they've asked us to vacate immediately (since the owner is selling the property), without any concern about the current tenants. There's absolutely no response for our request to find us a new place. A great chance to look for new agents.

I'm so happy with my experience renting with MiCM. Jessica Otto has been my property manager for twelve months and has always been so friendly, helpful, understanding, and flexible.

Every issue I report is acknowledged quickly, and solved as soon as possible, with very little effort on my part. I took a second twelve-month lease as soon as it was offered to me because I love my property and I know that my agents will look after me.

Couldn t be happier dealing with MICM Point Cook. If are looking to move and want it to be as stress free as possible ask for Priya! A small conversation, and she knew what we wanted and made it happen with in a day!

Tad Tkaczyk, the Property Manager has been very professional in his dealing. He pays close attention and follow up with prompt update. I am impressed with the quality work of his periodic inspection on the property and the updates he provided. Well done! Thank you for the professional service, Tad.

After roughly 8 failed applications on our own, we decided to consult with MICM (618 Lonsdale street). After talking to the lease consultants (Glenn and Nicholas) about how to strengthen our application, we were able to get our first preference just three hours after the inspection/application.

Honestly, these guys make the whole process so much easier. I feel I was foolish thinking I could just do this on my own, wasting so much time and energy on something that could be easily done with just some outside help.

Finding your perfect home can be quite draining and frustrating, especially after countless of rejections.
These guys can definitely help you avoid these frustrating experiences, and give you a nice confidence boost by strengthening your application

Anyway, will totally recommend MICM especially Glenn and Nicholas to my friends and family, and will seek for their service one again in the future should I need them

Recently purchased an apartment from MICM property and received great and smooth sales service from Jen Lin Lau. Highly recommended real estate Agent.

Tad Tkaczyk is a fantastic property manager - approachable, friendly, very quick to respond, and lovely.

Professional and friendly team. A pleasure to deal with.

It was my pleasure to apply for a rental lease via MICM Real Estate by the help of Kirsten Burgess (Leasing Consultant). She is very helpful and really helped me in processing my application so quick.

I would give "0" star if there's such option.
Rented through MICM south bank years ago and they are the most terrible agent I have ever seen.
They brought people in for inspections without any notice AT ALL! Also made me pay 6 months rent in advance and told me this is the only way for an international student to rent a place in Australia. i shoud have sued them at that time!

I was searching rental property since last 3-4 weeks. But I was unable to proceed with inspections or with application because of busy schedule of my office. Then we visited MICM Docklands office and Ferry Setiadi (Leasing Consultant from MICM) really helped us to do private inspections of the available properties. Also he helped me for preparing application as well. Thanks Ferry Setiadi for your support.

I had a great service with Deevesh!

He was always willing to help with any question or enquiry I had. The process was really quick and we met in suitable times for me. Very recommended.

Thank you!

Jen was very professional and helpful every step of the way during the whole process. Her knowledge toward current Real Estate market was delightful to listen to and it definitely helped me to clear my vision. Also she ensured she understood my needs and requirements on the future property to make sure I am not drifting away from suitable options. Thanks again Jen for assisting on purchasing the new property. I would recommend her to any of my friends/family who is searching to buy.

Sara Galet was very helpful in understanding our requirements, providing relevant information and insights re Melbourne property market. MiCM has a great service overall and Sara is a great asset for the MiCM team.

Professional, high quality and reliable property managers.

This is a well-appointed building with management that takes pains to hire staff who make your stay a truly pleasant experience.

We've lived on the Melbourne One property on 618 Lonsdale Street for almost a year. It's both well-located and efficiently maintained. Most of all it's got fantastic staff on the concierge. Lisa, in particular, makes Melbourne One a wonderful place to come back to each day. Lisa really knows hospitality. She's both highly professional and personally warm and sincere. Always proactive about offering help and exceedingly patient and professional communicating with anyone coming through the building, you can tell she takes pride in doing an excellent job every day. My two boys Cohen and Liam love Lisa and look out every day for whether she's on duty!

Joe is a great property manager, one the best I have ever seen

It has been a pleasure to have Jennifer Albanese looking after our property. Efficient and knowledgeable, I would recommend Jennifer and MICM.

Faith and the rest of the Micm team were very professional, approachable and great to work with. They knew exactly what we were after and as soon as it popped up we were contacted straight away. The whole process from the very first inspection right up until settlement was very smooth. I would recommend Faith, Natalia and the rest of the team to anybody who is serious about buying. Well done and thank you.

I'm very happy to have secured this apartment in southbank, Alice Chan was a pleasure to work with on this and she really went above and beyond in terms of helping me secure this apartment. I'd highly recommend Alice she is a true professional.

Took me ages to ask them remove the ads online. They didn t sell my property and I end authority, but they still have the ads online of property, so that when other agent s client search my property online will have their ads, which really annoying.

Worked with Erika Beiner, she was incredible and I was very impressed by her helpfulness and professionalism.

Highly recommend five star agent
Faith had a lot of knowledge around the Southbank area, she had a very good clientele network, she is able to get me a few potential buyer in a very short time even without advertising campaign.
She always keep me inform during the sales and always reply my emails and messages promptly.
She also work very hard to get me a higher price buyer and I am very pleased with the end result.
If you are planning to sell your apartment I highly recommend Faith, you won t be disappointed with her highly professional service.

Several dodgy and fraudulent staff are working in this office that are attempting to overcharge their customers times and times with no rational reason. Their conduct is extremely poor and disoriented, and reflected some conning and dodgy charlatans who act as owners and owner representatives in their office. I advise future customers to not to waste their valuable money and time on these corrupt people in micm. They will hopelessly disappoint you from any future deal that you may intend to do with them, and make you regret the time and money you spent on them.
Highly Unrecommended!

My experience with the agent Sarah from Whiteman st was not pleasant at all. I thought MICM being on of the top real estate agencies will have a good system of communication and professionalism, but unfortunately I am proven wrong by the way they have handled my application. On the inspection day, the agent was 10 minutes late and showed no sign of apology for making us (along with 10 other viewers) wait for that long in the cold outside.I should have stopped going any further but then I needed desperately to move in to something close to my wife's work, hence I put through the application and even after three working days no response from the girl. I made several phone calls to try to reach her but she would not answer or even call back. I called their City road office and after I have complained against her being so unprofessional with her communication, I got a call back from the operation manager, and I came to know that my application has been passed on to the landlord. Two days after, I got the notification through 1Form that my application has just been opened and being processed! Not until then, not a single email/phone call from the agent Sarah! Eventually after two more days I came to know through 1Form that my application did not go through. I rang her up and the reason I was told that the landlord did not want to go forward with my application. Anyway, I did get my other application approved within 24 hours with a smaller agency who had communicated with me even after hours and I am thousand times happier that I did not go with MICM!

Thank Jen for useful recommendations to help me sell my investment property in a short time. Yes, she did it! She is the most hard working agent I had even seen. Very impressed! I will ask Jen to help if I am thinking about selling again.

Lisa is a delight and a pleasure to deal with. I will miss her at 618 Lonsdale St (I was informed by Concierge that she had left recently which prompted me to post this review).

Customer Service will not be the same here without Lisa. Although due to Lisa's role in training her replacements I'm sure they will be fine.

To management: I really could see Lisa in a training or coaching role. Lisa has professionalism and the soft skills for this sort of position and they will most certainly learn from the best. If MICM hopes to continue delivering exceptional service - keep hold of your assets. I assure you, Lisa is just that. An asset.

Lisa, I know I won't be the only one who misses your caring smile. Nothing was ever too much trouble for you. Your replacements have some very large shoes to fill!

Wishing you all the best.

Matt

The greatest relief for a customer is when you are provided with solutions whenever issues arises with the property that MICM is managing for us in Melbourne. When no immediate answer is available, the response is "i will look into it" and within 24 hours you get a response! Thank you Cheng Ung and Team!!