IPL

1.7 · 173 reviews
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Justin Jones
Reviews 1
2020-09-26 16:22

IPL is a joke! By due date to pay my bill is the ...

IPL is a joke! By due date to pay my bill is the 18th of May but yet they came and shut my power off today. Still sitting here with no power. Before they closed I contacted someone about the issue and they stated it doesn't matter what the online due date is, it matters what the printed copy of y...

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Robert Ranney
Reviews 1
2020-09-25 19:55

I have had few instances where I needed to contact...

I have had few instances where I needed to contact IPL, but each time has been extremely poorly handled. Long wait times on the phone, longer waiting for someone to actually show up.

Each and every time they ask for a phone number to call, yet I have never received a call from them to say they ar...

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Ellen Leigh
Reviews 1
2020-09-22 02:46

While I received very helpful information about th...

While I received very helpful information about the budget plan from the first operator I spoke with who told me I needed to find out the square footage of my apartment and to call back, I found no consistency between what she told me and the two other operators that I spoke with today.

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Adriane Montano
Reviews 1
2020-09-13 02:44

Have had REPEATED problems with this company, seve...

Have had REPEATED problems with this company, several mistakes on their end that have not been resolved after several phone calls with very rude customer service agents. One of the worst experiences I have ever had, please save yourself the trouble.

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Diane Ellis
Reviews 1
2020-09-13 01:26

speedy and professional fix for power line encroac...

speedy and professional fix for power line encroachment issue. I had the service line to my house running from my neighbor's yard across my driveway to connect to the house. It was preventing me from putting new Travel Trailer in the driveway. I contacted IPL, who connected me to an engineer. He...

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Marie Harman
Reviews 1
2020-09-10 12:27

I live in the south side of Indy near 135 and coun...

I live in the south side of Indy near 135 and county line road. For no good reason at all, our power goes out at least 2-3 times a week or more! I have a disability requiring a power wheelchair and external ventilator at night. When the power goes out I have no access to the medical devices I need t...

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Eileen Schoreck
Reviews 1
2020-09-07 21:58

I moved out of our apartment May 5th to a house tr...

I moved out of our apartment May 5th to a house transferred my services online to it. Received a bill a couple days ago over $200 IPL says they are charging me for a vacant apartment that isn t mine since May 5th. They added this to my new bill. They said I only transferred service but didn t discon...

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Justice G
Reviews 1
2020-09-06 16:35

Turned my lights off when my bill was paid up to d...

Turned my lights off when my bill was paid up to date,only offered to remove reconnect fees which should have never accured..extra charges on your bill in the winter months so you have to get on budget plan..so u can't get your deposit back..somebody has to be filing a lawsuit..they charge u based o...

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D
Reviews 1
2020-09-03 03:21

BEWARE of this company. If could give 0 star I wo...

BEWARE of this company. If could give 0 star I would. Very rude Mexican supervisor unprofessional. Works for INDIANAPOLIS POWER AND LIGHT cuts trees in yard that are not mature Without permission. CAUSED DAMAGE DID NOT FIX. VERY RUDE OFFICE STAFF TOO.

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Natasha W.
Reviews 1
2020-08-27 02:05

Thank you for cutting off my lights while i have 2...

Thank you for cutting off my lights while i have 2 young children who i cant feed due to no electricity. Makes it no better im 37 weeks pregnant i really pray something better takes over for our lights And power systems in the future cause this is cruel.

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britttany pierce
Reviews 1
2020-08-21 23:36

Update: I put in a call to customer service regard...

Update: I put in a call to customer service regarding monitoring my usage online it says I'm ineligible to do so (this was a week ago) I was told I'd get a call back yet I never did not really that I'm surprised. Also I did the home assesment for energy saving they installed a nest thermostat BEWARE...

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Nathan Moody
Reviews 1
2020-08-21 17:19

I called as soon as my power went out as a tree wa...

I called as soon as my power went out as a tree was hit by lightning and caused them to fall on the power lines and into my pool. Now keep in mind this was at 5:30pm to 5:45pm. I thought someone was going to come out right away.... nothing at all. I called around 7pm to ask on an ETA, they could ...

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Brooke Rennie
Reviews 1
2020-08-14 10:32

Absolutely awful automated call system. On top of ...

Absolutely awful automated call system. On top of that the kubra billing system they use has no way of knowing your account balance. I had to call multiple times between ipl and kubra to pay one bill.
And my online bill pay was also not working.
Very inefficient and needs a lot of improvement.

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JodhDhillon
Reviews 1
2020-08-04 16:14

essentially a bunch of criminals and scam artists ...

essentially a bunch of criminals and scam artists running this company . Cut my power off for no apparent reason on a Friday , and said no one would come to turn it on till Monday . Called and asked how what can I do in the mean time , and the rep hung up the phone without an answer . Incredibly unp...

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toni hatcher
Reviews 1
2020-08-01 13:36

I really had no problems with them...when I did us...

I really had no problems with them...when I did use to go down to the office..my experiences was in and out...no longer than a 10 minute wait time...which I can say awesome...I do more over the phone and I can say Great and they always polite...so keep up the good work...

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SYLEX-B De BRAINBOX
Reviews 1
2020-08-01 00:41

Only giving one star for the other lady that was k...

Only giving one star for the other lady that was kinda nice and helpful, but their staff isn't very helpful, neither professional cuz they are rude. Their customer service mobile line is much better than in person at the office!

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Greg Konkle
Reviews 1
2020-07-27 06:38

I just realized you can choose to buy Green Energy...

I just realized you can choose to buy Green Energy - a very cool feature IPL offers. It's only about a $1.00-$2.00 more a month - it's a no-brainer.
In general, I haven't had many issues with electricity or billing.
The option to buy Green Power compelled me to write a review.

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dwayne murray
Reviews 1
2020-07-23 03:17

Worst company I ve ever dealt with, I ve called ab...

Worst company I ve ever dealt with, I ve called about the same issue on three occasions. They continue to mix up me and my fathers account. So clearly no one checks social security numbers, you wait on the phone for 3 hours, or they just don t pick up. The app doesn t work, it s damn near impossible...

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K Gray
Reviews 1
2020-07-20 23:25

I'm struggling to pay the bill to heat my home in ...

I'm struggling to pay the bill to heat my home in the winter, but I'm still paying it. So IPL tacks on an extra $200 deposit charge to the bill that I'm already struggling to pay, so they can get a chance to disconnect & charge me even more money that I can't afford. According to the note on the bil...

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J Gunn
Reviews 1
2020-07-20 03:42

Absolutely awful. Charging security deposits to r...

Absolutely awful. Charging security deposits to rip people off who fell behind during this pandemic. Just a way to punish and rip off struggling customers since they can't cut them off. I just got on chemotherapy and fell behind by 40 dollars but paid as much as I could monthly. Never missed a mon...

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Sara Wines
Reviews 1
2020-07-09 09:20

If I could give 0 stars I would. I paid my bill in...

If I could give 0 stars I would. I paid my bill in full and they DOUBLE charged me $154 (that's a $308 total folks) and then claimed that it was not their responsibility (!) and that I would have to call my bank to stop the payment. The service reps I worked with were both incredibly passive and the...

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Niels Bohr
Reviews 1
2020-07-07 14:46

Monday July 27, 2020: Came home from work and the ...

Monday July 27, 2020: Came home from work and the power is out AGAIN. Neighbor says it's been off for hours. I will be filing ANOTHER complaint. 10:14 AM Monday July 13, 2020: Yet ANOTHER power blip and now my microwave isn't working. After I report to the IPL operator I will be filing yet ANOTHER c...

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Christian Stewart
Reviews 1
2020-07-07 01:12

Horrible service with poor communication. Had auto...

Horrible service with poor communication. Had automatic payments set up that apparently were not going through and I was never notified until one day, my power shut off. Was also given no warning of it being shut off until they decided to do it. DO NOT CHOOSE THIS SERVICE IF YOU HAVE OPTIONS.

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Jas Williams
Reviews 1
2020-07-04 08:46

If you have asthma try to find another electrical ...

If you have asthma try to find another electrical company in the area, they'll cut you off in the middle of summer for $10 when they have a $100 deposit. Bottom line outweighs morality all throughout this company. Pay close attention to your bills (if you ever receive them).

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Dan Phillips
Reviews 1
2020-06-22 04:41

All things considered, a pretty good electric util...

All things considered, a pretty good electric utility. Special discounts for electric vehicles, smart t-stats and discounts for summer A/C controlling, and super affordable green power options. The two linemen that hooked up our new underground service were skilled & professional & interesting to ...

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Keegan Stone
Reviews 1
2020-06-19 18:23

So I was a few months past due on my bill because ...

So I was a few months past due on my bill because of the whole pandemic thing going on I m sure you guys have heard of it. IPL sends out letters saying pay as much as you can when you can but they aren t charging disconnect fees so I take that just pay what you can well i finally pay my bill in full...

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Miss Danni Denise
Reviews 1
2020-06-14 15:58

It is truly unfortunate that in Indianapolis we on...

It is truly unfortunate that in Indianapolis we only have 1 energy provider. IPL is not efficient in any area yet want us to be. We experience the same weather typically in Indiana yet in December 2016 many people bills exceeded their regular bill 2-3 times. Zero explanation or legitimate reason. Cu...

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Heather Day
Reviews 1
2020-06-12 05:02

They deserve a 0 star rating. The electricity to m...

They deserve a 0 star rating. The electricity to my house has went out SEVERAL times within the last year, almost once a month. The last time it was out for 18 hours and our child was sick with a fever and when we called customer service to get an estimated time on when it would be fixed, the lady...

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Mavrick Watts
Reviews 1
2020-06-08 22:18

The situation:

The situation:

Every month I have my bill taken out of my checking account automatically to ensure I don't have to worry about it. It just so happens that I don't have enough in my checking account this month but have more than enough in my savings to cover the bill and transfer it over. I call y...

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yankel olvera
Reviews 1
2020-06-08 14:41

I got a call saying I have not been paying for the...

I got a call saying I have not been paying for the past 3 months. I check my banking account and the payments are there and I have my conformation numbers. I told them that I have the proof and they said "that doesn't prove anything". They also said they have sent letters in the mail stating we are...

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zane johnson
Reviews 1
2020-06-07 01:07

Power in my neighborhood has been cutting off and ...

Power in my neighborhood has been cutting off and on intermittently for the past week, with no answer for it that I have seen. Missing alarms and waking up to chirping smoke detectors was pretty annoying but generally harmless. Now however, my desktop PC (plugged into a surge protector) is refusing ...

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Kaley Heaberlin
Reviews 1
2020-06-05 14:20

Horrible, disgusting excuse for a company. We tran...

Horrible, disgusting excuse for a company. We transferred service to our new home and they shut off our power with no notice. They are now closed until tomorrow so we will be without power for the next 12-20 hours in 90 degree heat. Thanks IPL for your complete and utter lack of morals, ethics, and ...

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Jim Kaufmann
Reviews 1
2020-06-01 17:35

My power sucks ass from IPL. Brown outs affecting...

My power sucks ass from IPL. Brown outs affecting my Hifi stuff. I have it on High End surge protectors but these are so bad its still creating major issues. My central A/C is also getting throttled for they have no clue what capacity planning means! Get it together or a class action lawsuit is ...

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Misty Johnson
Reviews 1
2020-06-01 14:13

Online payment option has not worked going on two ...

Online payment option has not worked going on two years now. It takes me making a ten minute phone call via phone tree to pay my bill, what should only take a click on the computer. I provide this feedback every month but the response I get is always we are working on it.

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Nathan Gill
Reviews 1
2020-05-28 12:49

That s an incredibly high score given my neighborh...

That s an incredibly high score given my neighborhood and the way the power goes out regularly. We call to get what s going on and it s pre recorded.... because you care lol . You got a 3 because you would do worse it you where a 1. No customer service... I mean you ll just stop service. We didn t...

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Modelaviation12
Reviews 1
2020-05-27 17:25

After seeing the other comments and reviews, I m n...

After seeing the other comments and reviews, I m not surprised anymore. My apartment complex chose this company to be our ONLY option for an electric company and knowing that we have no choice, they will take every penny they can and no customer service help. I kept my apartment cold this winter and...

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Colin Cummins
Reviews 1
2020-05-19 23:18

I don't understand how in a largely Republican sta...

I don't understand how in a largely Republican state with strong free-market values we still have to deal with a local monopoly like IPL. As consumers, we have no market leverage in demanding better service and lower prices from IPL. For example, If I was having a really bad time with AT&T customer ...

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Lindsey Messer
Reviews 1
2020-05-16 17:32

These people are extremely slow and very unprofess...

These people are extremely slow and very unprofessional. We came down here to get lights turned on and because the person that lived in the apartment before us had an outstanding balance on their account we had to bring a copy of the lease and a picture ID to start service which is fine but we sat i...

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Marisha Bridgewater
Reviews 1
2020-05-12 00:12

The light company.. Do not have no compassion wh...

The light company.. Do not have no compassion when known we had a long Winter and when I talk to them about it.. there was no compassion...I have been paying my bill every Month at 395.00 or more..but they did not care about that.. they like it's A crime to help anyone out... I say again they are...

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Zachary Shirer
Reviews 1
2020-05-08 11:49

Deposit is a scam. They tack on extra fees and cha...

Deposit is a scam. They tack on extra fees and charge random amounts for whatever they want to call it. They cannot give me a good explanation why the average price per kilowatt/Hr is $00.08-$00.09 in Indianapolis, and I pay $00.115. They have no idea what is going on and will not work with you on a...

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Chris Harrison
Reviews 1
2020-05-06 09:23

Terribly inefficient call center. Sat on hold for ...

Terribly inefficient call center. Sat on hold for 10 minutes before randomly being hung up on. Called back and pressed all the button prompts and waited for over 20 minutes, then was told I was at the wrong department, and told, "it's okay, I'll transfer you right over". Proceeded to wait on hold ag...

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D.J. Coleman
Reviews 1
2020-05-05 03:10

Today is the day that I am seriously considering g...

Today is the day that I am seriously considering going off the grid to rid myself from the borish behavior and incompetence of the customer service representatives and its managers......
I have tried on several occasions to understand why we are subjected to their stupidity of knowledge and their ...

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randy spivey
Reviews 1
2020-04-28 01:29

Power line from pole to home was incorrect, in tur...

Power line from pole to home was incorrect, in turn it tore up power to my condenser and to transformer to furnace. Been two months and no reimbursement. Get behind one month on payment and the threats from IPL starts coming in the mail. Where is my credits IPL. Yes they are very slow and so very un...

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Alex Crowley
Reviews 1
2020-04-26 10:26

Terrible company, website doesn't work. Submitted ...

Terrible company, website doesn't work. Submitted a service transfer request, came back to my new property and the service wasn't connected. Of course they can't help on the weekend so now I have to wait until Monday for power because they messed up a request.

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M C
Reviews 1
2020-04-25 17:32

Called today as my extension to pay was not in on ...

Called today as my extension to pay was not in on time. IPL shut my electric off and refuses to turn it back on unless I hand them over, bare minimum, $198.00. Even offered an ACH for payment starting this friday... nope. So they left me and my children with absolutely no heat or electric with te...

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