Robert Ranney

Review of IPL

I have had few instances where I needed to contact...

I have had few instances where I needed to contact IPL, but each time has been extremely poorly handled. Long wait times on the phone, longer waiting for someone to actually show up.

Each and every time they ask for a phone number to call, yet I have never received a call from them to say they are going to be later than expected or that they are on their way.

Currently on hold for going over 1 hour, there MIGHT be storms later today, but have been none yet, and there weren't any yesterday. Seems the obvious answer is they simply have almost no one, or in fact no one answering phones (on the line you are supposed to report down power lines).