Chris Harrison

Review of IPL

Terribly inefficient call center. Sat on hold for ...

Terribly inefficient call center. Sat on hold for 10 minutes before randomly being hung up on. Called back and pressed all the button prompts and waited for over 20 minutes, then was told I was at the wrong department, and told, "it's okay, I'll transfer you right over". Proceeded to wait on hold again another 20 minutes. Ultimately spoke to someone who then was unable to answer questions about my account, and couldn't offer me any other options. If IPL were a real business that faced competition, they'd be out of business.