Heather Day

Review of IPL

They deserve a 0 star rating. The electricity to m...

They deserve a 0 star rating. The electricity to my house has went out SEVERAL times within the last year, almost once a month. The last time it was out for 18 hours and our child was sick with a fever and when we called customer service to get an estimated time on when it would be fixed, the lady who answered the phone was extremely rude and highly unprofessional. She said, "We can't control the weather and think about the men that are out working to get the issue fixed". I told her, " The last thing I'm thinking about is your PAID EMPLOYEES. I am thinking of my sick child and my other three children that are sitting in my home with no heat because of these NUMEROUS outages. Why doesn't your company do a better job of finding out why this keeps happening instead of putting a bandaid on it everytime ". I couldn't believe what I was hearing from her. She had a I don't care about the customers just our employees kind of attitude. Disgusting human being. You are a woman defending PAID men who applied for their job title and knew what they were getting into when they accepted their position. Get real lady.