Nathan Moody

Review of IPL

I called as soon as my power went out as a tree wa...

I called as soon as my power went out as a tree was hit by lightning and caused them to fall on the power lines and into my pool. Now keep in mind this was at 5:30pm to 5:45pm. I thought someone was going to come out right away.... nothing at all. I called around 7pm to ask on an ETA, they could not give me one. I reitterated that there were trees on top of the lines as well as down. Was given the run around. Finally called again around 11:15pm. They assured me that they are working all night until it's all done, even if it's 1am or whenever. I asked " they will really come here that late and do all this?" , "What if I'm asleep, they will need me to let them in my back yard". She said they would wake me up to let them in. This issue should have been solved way earlier as there is a FREAKING power line down