I ve purchased cars from the Hoffman s locations in East Hartford Connecticut for over 10 years. The best experience I ve had was with Ron Palladino at Hoffman Audi. Ron is the best! He is very knowledgeable about his product and will help you make the correct choice in leasing or purchasing. Go see...
If you have a warranty through this dealer then this review may not be for you. I brought in a used vehicle that was not purchased through Hoffman Audi.
My serviceman was Alex. To say that I was satisfied with his service would be an outright lie. He never would take my call or call to give me an...
I recently purchased a new S3 through Hoffman Audi of East Hartford. This was my first experience purchasing a new Audi, and after working with Audi Brand Specialist Adrian Hester, I am confident I made the right decision. Adrian s proactive communication allowed for a streamlined process without st...
Hands down, thee best car buying experience I have ever had. Absolutely no pressure, and a very knowledgeable staff from sales to finance to service. Our sales guy Steve Steller was excellent. If you are considering a Audi, go here and no were else to buy!
Service is always prompt, high quality and very courteous people at every point of contact from check in to checkout
Picked up my new A4 yesterday. Thanks to Steve Steller the process was easy and enjoyable. Hoffman's has an excellent employee in Steve.
Perfection. I had my 2017 Audi s3 serviced there and it was nothing but amazing service and they truly care about their customers and their vehicles! Seany and Rocky were so nice and very helpful and made me feel worry free about dropping my car off to get fixed. I never trust my car with anyone but...
Would be a great place if the phone system ever worked.
A wonderful buying experience with Alfonso Lopez, he s was helpful polite and very knowledgeable of the product he was selling. Thanks again!!!
Ashley's diligence and Peter's customer service were wonderful. Their follow through and interest in working with me to find the vehicle I wanted that met my needs and in my range was appreciated. The whole experience was pleasantly unexpected. I love my new ride!
Chad Hahn
As a 19 year old kid my mom and I wondered into Hoffman Audi. Just checking things out and getting some pricing being that I was going to need a new car at some point. We checked out the lot and found an a4 with a 6spd manual. This is when we made our way inside to maybe take a look at th...
Came in for oil change and recently for operating instructions. Very helpful.
Just picked up a 2017 Q7. I could not be happier w/ the car and the comments from family and friends are "off the charts"...GREAT VEHICLE. From the time I started the process about a month ago my sales rep Brandon Chin could not have been more attentive to me and the details of the process. I was...
We worked with Ron on our lease. From the start, he made the experience pleasant, easy, and fun - and quick. He was quick to respond to questions over email and went out of his way to make sure we took advantage of any deals that were available to us. When we wanted to add a back-up camera and senso...
My husband and I were looking for a used Q5. After visiting many dealerships we went to Hoffman and were greeted by Adrian . He is great to work with. Very knowledgeable and helpful. Because of Adrian Hoffman won our business. This dealership is lucky to have Adrian as a sales advisor.
If you want to get ripped off when buying an Audi, go here they're good at that!
They deliver what you would expect from a high end auto dealer.
We worked with Andrew Daniel to purchase our new A4. The experience was terrific. Andrew was professional and made us feel 100% comfortable. He was knowledgeable about the cars he showed us, was able to help us navigate the features and guide us gently through the process. I have purchased so many c...
Jason McGinnis was super helpful from the drop off, getting me shuttled to work, keeping me updated during the day and finally delivering my car back to me better than when it was dropped off (cleaned inside and out). Thank you.
My buying experience with Adrian was superb. He is laid back, knowledgeable and fair. I have never had an easier buying/ leasing experience and I have leased several high end cars before. The delivery process could have been smoother though as I had to wait for financial forms to be printed that hon...
Dylan was very knowlegeable and answered all my questions. He has great customer service skills which made the whole process of buying very easy. What a gentleman. Thank you Dylan you're amazing! Oh and I quite enjoy my new vehicle.
Me & my wife very happy to lease new 2018 Audi A4 here in Hoffman. Specially the salesperson Veronica was very helpful and took care of all the leasing process/formalities and provided regular followup/updates.
Only thing that I would like Hoffman team to improve is present the better & honest pr...
Exceptional level of professionalism from Lucian Mark. Made my car buying experiencing smooth & listened to my needs. Need more salesmen like him.
Can't say enough good things about my service at Hoffman Audi! My host Rocky Subramani is the BEST! Purchased my car in Brookline MA but service is no where near the level of Hoffman!
Service was just a recall fix. Everyone was great to deal with.
We had an less than pleasant initial experience at Hoffman. Tony S. called us to see why after he saw our review. Although my experience wasnt good initially, the call with Tony really changed my mind about Hoffman Audi. He was extremely concerned, and his sincerity was that of someone who truly...
I appreciate the attention and responsiveness of Dylan Bigge. It was great service. Over two visits I made to Hoffman shortly after my purchase of a new Q7, he spent 3 hours with me in the car showing me how all its technical features work and making sure I was comfortable using features like the ...
I was over charged double for a service was diagnosed by them and was originally quoted half the price! Mike of Hoffman Service Department laughed in disrespectful condescending manner about my the condition of my car and he thought enough to display his " quote" personal opinion about my car...
Best experience ever from Alexis Serrano I recommend him highly thank you Alexis from Richie Gonzales
I would have given it 5 stars, but unfortunately the salesman poor performance was not what i expected.
If it wasn't for the superb handling and generous treatment by the general manager I would have given it a 2.
My service appointment was made immediately and service was most professionally handled. My service manager was/is most attentive.
Went to the dealership with only three hours to get a new car. Met
Ron Palladino when we went into the sales floor. Total him exactly what we wanted and our timeframe. He did it all! Was fantastic! Can not say enough about the great service we were given. Our new car was ready and we were out ...
Alex (service representative) was very generous and helpful. He was right to the point and made everything really quick and easy. They also gave me a drop to my house which was really sweet. The dealership meets the standards of professionalism and generosity. I would refer everyone who likes Audi t...
SO helpful. We are driving into Hartford for a wedding and couldn t open the trunk. We called Hoffman and spoke to Kit in service. She talked us through a simple fix over the phone. Thanks, Kit!! We can get to our suitcases tonight
My experience with Adrian Hester (sales) and Jeff (finance) was excellent; both where extremely helpful and knowledgeable in helping me with my new purchased car the Audi S5. They were very helpful in giving me the best price and in explaining every feature and/or aspect of the car and of my warran...
Rocky at Hoffman Audi and the whole team are always very responsive and helpful and they go the extra mile when it comes to servicing my Q7. Thank you!
The staff at Hoffman Audi East Hartford are amazing. The level of customer service is far above par. The service technician was amiable and helpful, the work was done quickly, and the service underwriter kept me informed at every step of the process. It s rare that I rate anything five stars, but th...
Unfortunately, the service here is terrible. On two seperate incidents, I was told that the parts for my vehicle were in. Upon arriving at the dealership, I am THEN told that the parts are in fact NOT in. Complete waste of time. They will spin it that it's not their fault but a simple phone call...
Excellent service! I was given a loaner in case parts were needed, but my car was ready the same day. Courteous and professional staff explained everything.
Drove up and I was completely ignored. They are supposed to open garage bay to let you in but they just left another car sitting there. When I walk in no one makes eye contact. They have these great Audi jackets but to try to get someone to help me is difficult
It seems whenever I am there everyo...
A response from Hoffman asked that I call to discuss my experience. I did. I called and left a message and still have not received a return call. I'm not surprised as this mirrors the poor service I received during my service visit. All I got from that visit was continued issues with my vehicle and ...
Fast online scheduling for a recall repair. Done within an hour, as estimated. Service member was courteous. Newly finished waiting area (since my last visit) allowed me to get work done while I waited. Very smooth appointment.
The staff at Hoffman Audi provided terrific customer service in the purchase of my pre-owned Audi S4. My salesperson, Kyle Rosemond, was extremely professional, helpful, and knowledgeable. The experience was excellent overall, and I would highly recommend Hoffman to my family & friends, or anyone l...
I just purchased my Audi A3 sedan and was very pleased with the entire sales process. My sales Mark Natter took the time to first understand my needs including deciding between the A3 and A4. I had mentioned I wanted to buy a demo or loaner car to keep the price low. Mark took me out on test driv...
by far they are thebest overall dealershiprto work with i have bought many cars from themand advised many friends and family to buy cars to which they have. from sales tim michaels sales manger ,sarah in sales can not do enough toplease a customer. in the service dept. they do a great job. want do i...
Don t even know where to start. Was told car would be done around 1. Wasn t done until 3. The mechanic was great and explained everything I needed to have done in near future. But was told to purchase Audi care which I never said I wanted it. Feel kindve taking advantage of because I m kid. Then w...
Took a very long time to repair my vehicle, when I call to make appointments I have to call multiple times to get Someone on the phone. If I m paying top dollar for a luxury vehicle I expect my service to be nothing but great, and in my experience it has not been too good. I love audi but if they wa...
Bought 2 cars from Hoffman Audi in east Hartford. Slyvester helped me purchase my Audi A5 this past summer. He was so helpful and with the quick decision to purchase my new car he continues to help me with my constant questions ! Definitely will continue to buy all my cars from this dealership.
Everything was great except in trying to set up the appointment I left a voice message and email and received no response.
The staff was very friendly and ensure care for your vehicle. I had the pleasure of dealing with Rocky and he was very kind and easy to speak to, as I imagine everyone else at Audi of East Hartford
The only reason I got my new car from Hoffman Audi East Hartford was Ron Pallidino... he was honest, straight forward and extremely helpful throughout the whole process... he knows the art of public dealing... I will strongly recommend getting a car from Hoffman Audi if you are looking for an Audi.....
My recent Audi SQ5 purchase was the best new car buying experience I've had in memory. Zero surprises or hassles, truly enjoyable. Everything was efficient as sales person (Steve S.) & finance person were very respectful of my time
I like to write a quick note of appreciation for both Pete H. and Ashley E. of Hoffman Audi.
Ashley had been extremely responsive and patient with my inquiries over a period of roughly 6 months as I explored different auto options with the Hoffman group.
Pete is the man that makes the magic ha...
I was blown away by the excellent service I received at Hoffman. My car needed service due to a recall on an after running coolant pump. When I last visited the Audi dealership closest to my home in Springfield, they had told me the after running coolant pump needed to be replaced and it would be ar...
Had a phenomenal experience upgrading from my 2016 to 2019 A5. The staff was well prepared for my visit, quickly ran me through the information gathering process and got me quickly to delivery without any hassle. Special kudos to Alfonso who paid attention to details even I didn't think of. I was...
Worked with Dylan Bigge and only had to appear at the dealership two times (once to order, once to receive the car). Entire process took about 2 hours total. Very professional and no haggling for upgrades. Definitely recommend.
We had the best experience with Brandon Chin at Hoffman Audi. Not only was he charming, genuine, and attentive without being the slightest bit pushy, he was also incredibly knowledgeable about the new Audi Q7. Brandon worked tirelessly to try to help us locate the car we wanted. Unfortunately, gi...
We have had horrible experiences with Hoffman group auto service, especially with respect to properly diagnosing problems. This most recent visit - our Audi A4 was making noise and vibrating. They charged us an hour diagnostics fee ($145!) to say we needed new front bearings and hubs on both sides ...
Quick. Without cost! Staff took time to look for warranty...
I have been bringing my 2012 Audi Q5 to Hoffman service for the past 6 years now, I always leave happy. The treatment from staff has been great and attentive. In my last visit, I had a leaking seal witch over time was letting rain water into the vehicle, damaging some electrical wiring and componen...
Always excellent service and always a pleasure to deal with. They re the best in my area by far.
Had to give this one star to be able
to post about my experience and it s for the espresso machine in the waiting area. Here is why I will never be purchasing from Hoffman Audi in East Hartford ever again:
Rocky Subramani is the most rude and unprofessional sales advisor I have ever encountered....
Fantastic and friendly service, Miguel was a really down to earth guy and I appreciate the time he took to help me. Not pushy at all, just real, good, service.
I was happy the first time I brought my 2005 Audi A4 for service to Hoffman Audi. I was treated very well and it felt like the staff went out of their way for me.
The second time, we learned that my car could not be fixed for less than it was worth. As soon as the staff realized I was going to buy ...
I had the best salesman when I came to Hoffman, John Gomes. He listened to my request for a particular car and helped me find an SUV
that was perfect for me. With his help I was able to drive of the lot that day with a vehicle that was just what I wanted!!! Thanks so much for your help John I w...
My family has owned Audi's ever since I was little, however this was the first time I purchased one on my own. I worked with Andrew and needless to say my first car buying experience went really well...He made everything seem so effortless, even though I know it wasn't at all. Andrew tracked down th...
Excellent customer service...My recall was estimated to take long so they drove me to my office and picked me up when the car was ready and also cleaned and vaccummed the car...
Had a wonderful experience thank you James Aiello..
Grt treatment although u have to wait cause this great brand is demanding
A great first time experience; ask for Peter H. I was new to Hoffman Audi but had some experience with the Hoffman auto family. I've always held them in high regard and this round of buying a certified car proved their reputation as concerned about their customers and being very accommodating. I ...
I have been a happy customer of Hoffman Audi since 2010. Steve Steller is the sales associate I have dealt with. Over the last seven years, we have purchased four new Audi's from Hoffman. I just took delivery of a custom ordered 2018 A6. Steve is great to deal with. He know the product, is info...
Andrew is personable, offers exceptional customer service, and has a wide depth of knowledge for all-things Audi. It was a joy working with him during my visit last weekend - he expedited the process and provided great attention to detail. He is certainly the go-to brand specialist!
I had a fantastic experience with Sly Evans and purchasing our new Audi, he is charismatic, informative, and knowledgeable and spent the time to get everything right throughout the whole process. A true asset to the team at Hoffman!!
Great Customer service from the service writer to the cashier, the vehicle is well taken care of, washed and vacuumed out after service is completed.
Love that they wash my car and provide a mini inspection, just because. Incredibly nice people who take care of you!
This was my first Audi purchase and I must say that every aspect of my experience was awesome. From the minute I stepped in the door and met my Brand Specialist, John Gomes, who answered any and all of my questions and understood just what I was looking for, to working with his Sales Manager, Adria...
We had previously purchased another german made vehicle at a conpeting dealership and the service we received was very poor. The service and attention to detail received from the staff at Hoffman audi was exceptional. Peter Helou went above and beyond the call of duty to get my wife and I into our ...
I came in for a service visit for a few small issues I was having. While I was waiting to talk to the service tech my salesman Steve Stellar came over to say hello and went and got someone to help me. It has been over a year since I bought my Q3 but Steve always makes a point to say hello and make...
4th car purchased here and Kyle was best salesperson to date! He is very nice, easy going and very knowlegable! Most painless car purchase I have ever made.
I had a wonderful experience working with the patient and genuine sales processionals at Hoffman Audi. Pete Helou went above and beyond to guide me through a very lengthy decision making process and had my happiness as his top priority throughout the length of the sale. I felt very respected, apprec...
We've been so happy with our experience at Hoffman Audi and specifically with Dylan. This is our second time buying and leasing an Audi with Dylan and each time he made the process simple and smooth, which we really appreciate! He is extremely knowledgeable, friendly and always so willing to help. W...
Went for service for my A4. The service consultant had my car for 4 days and still had no clue what the problem was. Picked it up the next day with my back camera not working. Thanks for fixing nothing but also damaging further.
Scheduled an appt to replace some damaged tires. My service rep (Rocky) was very friendly and accommodating to my schedule. I was seen at my scheduled appointment time with no wait and my car was ready on time as well.
My wife recently brought her car in for some service work and we were also v...
Last week I brought my car in for a oil consumption test. Audi accommodated me by giving me a loaner while they ran the test. Yesterday morning on my way to work my car started shaking vigorously and the engine light started flashing. While driving I called Audi to speak to a service advisor. I clea...
Love the friendly and attentive staff. My suggestion is for cleaning to be included when servicing cars. For the money we pay that's only fair.
I recently purchased a new 2016 Audi A6 from Brandon Chin. Brandon was a pleasure to work with and his follow-up was a deciding factor for me to purchase from Hoffman Audi. Brandon was always very responsive, addressed all my questions in a timely fashion & in nice manner. Thanks Brandon, nice job!
The team at Hoffman Audi made the process simple and efficient. The finance manager had the paperwork ready for me upon arrival, and the sales associate was busy making sure my new car was ready. They even sent an employee to pick me up at my house so I could pick up my new car.
Mark Natter has been my salesmen for over 6 cars. Great to work with does a great job!!
We purchased our 2015 Q7 at Hoffman Audi of East Hartford in early August. The first person we met when we arrived at the dealership was Stacey Violette. Stacey would be our sales rep throughout the entire process. She did a great job from day one. She was knowledgeable, prompt, professional and ove...