Last week I brought my car in for a oil consumptio...

Last week I brought my car in for a oil consumption test. Audi accommodated me by giving me a loaner while they ran the test. Yesterday morning on my way to work my car started shaking vigorously and the engine light started flashing. While driving I called Audi to speak to a service advisor. I clearly explained what was going on and Alex the advisor told me to stop the car and turn the engine off before the engine blows. I told Alex I was on a busy road and he stated once again, turn the engine off because it is not safe to drive and get it towed right away. I called my roadside service and they told me it will take 40 minutes for a tow truck to come. It took about two hours for them to come. So I was on the side of a busy road freezing my behind off because I couldn't turn the car on. So I get to Audi and the service guy brought me to speak to the advisor Jason. I asked Jason if it had anything to do with the consumption test and he told me there was no way. I asked him if there was a shuttle available to bring me back to work in Storrs and he stated the shuttle does not go that far. So then I asked if they had a loaner I can use and he said they didn't have any available. Jason said he will try to get it in right away to see what was going on. While waiting for my car I over heard Jason talking to the customer about their car and a loaner will be available for her in the meantime. Not too long ago Jason clearly stated that all the loaners were taken. I waited about an hour for my car. Jason came over and told me they did not tighten the seal after doing the consumption test and then apologize. So I ended up paying for a tow truck to bring my car from Storrs to East Hartford, lost 4 hours of work and almost risked my engine blowing up because they forgot to tighten the seal after they ran the test. If they forgot to do something so simple like tighten the seal, I wonder what else they will forget in the future.