Sarah Kaufman

Review of Hoffman Audi

I was happy the first time I brought my 2005 Audi ...

I was happy the first time I brought my 2005 Audi A4 for service to Hoffman Audi. I was treated very well and it felt like the staff went out of their way for me.
The second time, we learned that my car could not be fixed for less than it was worth. As soon as the staff realized I was going to buy a car from Hoffman Toyota and not Hoffman Audi, I became persona non grata. Despite repeated calls to arrange to clean out my car and have it donated, no one returned my calls. I sought to donate the car and the company I was donating to said the people at Hoffman Audi told them it would not be released until I paid for the diagnostic charge. I was more than happy to pay the bill if someone would merely return my phone calls.
I called Alex, the service person I deal with again, and said I was happy to pay the diagnostic fee. It was then that (I did not get a call) I finally received an invoice via text and email. When I finally had transportation to go to Hoffman Audi, I went there to pay the invoice and everyone was "what do you mean no one returned your phone calls?"
Well, I paid my bill and was told everything would be done to release the car to the donation organization.
Today, the donation organization called me to say that NO ONE FROM HOFFMAN AUDI WOULD RETURN THEIR CALLS!!!!!! Go figure. I guess if they don't think they can get any money from you, THEY DON'T CARE! Thanks for NOTHING!!!!! If I ever do buy or service another Audi, it sure as hell won't be from Hoffman, DRIVING ME CRAZY!!!!!!!!