If you have a warranty through this dealer then th...

If you have a warranty through this dealer then this review may not be for you. I brought in a used vehicle that was not purchased through Hoffman Audi.

My serviceman was Alex. To say that I was satisfied with his service would be an outright lie. He never would take my call or call to give me an update. Even when I went in person to get an update on my vehicle or to update him on the parts I was getting (Because he wouldn't take my phone calls) he seemed uninterested in me as a customer.

The work that the mechanics did was fantastic. The people that work behind the scenes are amazing individuals and they did their work up to what I expected.

My 2004 A8L was dropped off for a suspension issue with the compressor and one of the shocks. The front passenger bag was broken and the vehicle was lowered to the point the underside was resting on the pavement. I decided to get my own parts and bring them in to have them installed professionally. While I was waiting for the parts, the car sat on the lot.

When I came to pick up the vehicle after all the labor was done with my parts, the exhaust was broken and there was a missing hub cap.
While they did order me a new hub cap, they refused to compensate me for the exhaust leak. It was a $200 fix at a local Monaco, but Alex never even considered compensating me for them breaking my exhaust. I told him that I did not drop it off with the problem, and he blamed the vehicle being lowered and scrapping the pavement (Even though the bag would fill over 5-10 minutes and be at regular ride height) as the reason the exhaust was broken.

About a week later I received a "Check Suspension/Tow Mode" light on the dash. I went back in and simply asked if they could check the light and see if it was a safety concern driving the vehicle. Alex told me I would have to schedule and appointment and pay the fee they charge ($130 or so) to take the car. I walked out and asked a mechanic in the back if he had a spare moment to check the light. A mechanic told me the solenoid was not talking to the computer, but the suspension should be okay to drive on.

I would not say that I am disappointed in Hoffman Audi as a whole, but more in specific things that made it a less than desirable experience. In a world where the quality of the actual repairs does not differ much from dealer to dealer; it is important to take note of the little things dealers do to make the repair process easier. Its safe to say that, although it is located closer to home, I will be looking elsewhere in the future for any repairs than Hoffman Audi of East Hartford.