Flew out for Houston to purchase a pre owned vehicle. Purchased a 2016 Escalade and on the way home started hearing a clicking noise so I brought it into a Cadillac dealership. It s been a month and the vehicle is still in the shop. The transmission, cams, lifters, starter is all bad. Hennessy Lexus...
If you expect any customer service when buying a car, then this is not the dealership you want to go. Earlier this week, I had finalized an ES 350 at this dealership. When I went to pick up the car, I was informed that the sales person who sold me the car had left for the day. I was quite surprised ...
The salesmen were very nice and enjoyed showing us cars on the lot! The service center is even nicer!
Not going to throw anyone under the bus. But what an awful salesman, I asked to testdrive a car and was told. I was looking too far out in the future. He stated he was commission and his time off the floor took away from sales....the sales floor was empty....Thats ok i realize i am Asian and i look...
I LOVE THIS PLACE! Such a refreshing change from Nalley Lexus! Great staff! You are treated well as soon as you pull up until the time you leave. Exceptional service
Jody was so helpful with finding a new car. Thank you for all of your help.
My Lexus rep, Lou Melikian, was cordial, professional, and made sure I was extremely pleased with my new Lexus purchase. While I am sure everyone on the sales staff is equally attentive, I found Lou to be a down to earth, straight-shooter who inspired my confidence in my purchase.
I will definitely...
Contacted this location on 06/02/2020 and inquire about the oil change and wheel alignment. I was told it would take about and hour and half. I made an appointment for 10:30 on 06/06/2020. Arrived at the location at 10:05 am. After about 10 mins I was checked in and was told it would take 1.5 hrs an...
After seeing a 14'ES 350 priced under $11k on Hennessey Lexus website for sale.When I get there they refuse to sell it for the price advertised. Salesman Tom Campbell didn't even want to talk to me when i showed him the car that i was interested via my phone.Saying the price was a mistake as he walk...
My Service Advisor (Brad) was very thorough. He took notes as I explained the issues I was having and made sure he understood what I was saying. The work was done quickly and professionally. The waiting room is extremely comfortable. I sipped coffe and played on my phone while I waited (coffee, ...
Time Halloran always gives outstanding Customer service. In fact, everyone is friendly and professional and the service is fast no long waiting you are in and out in a reasonable amount of time.
I don't normally write reviews, but this time it is warranted. I recently discovered that my lug nut key was stripped. Not a good place to be if you happen to get a flat tire. I drove to Hennessy Lexus on Peachtree Industrial. I went to the parts department and spoke with a young fellow by the name ...
The best dealership I've ever been too. I brought my es350 in for service although I bought it elsewhere. Every interaction with the employees exceeded expectation - Big Thanks to Wayne W. I will get another Lexus here down the road, based off of service alone. Keep up the good work!!!
Updated August 2020: HEATHER RELLINGER is seriously a super star! Two years into my lease with my 2018 Rx350, I got a new job where my daily work commute was 180 miles round trip and the lease was not working out for my transportation needs anymore due to the mileage limitation every single lease ha...
I will be driving all the way to Roswell from now on.
I did not have any service related issues at Nalley Lexus in Roswell
Derrell Blackmon was very patient and knowledgeable with the purchase of my RX350L. Answered all my questions. He also contacted me several times after the purchase to offer me assistance with any questions. Great customer service!! I would refer Derrell any of my friends looking to buy a Lexus...
We drove 4 hours from another State to Hennessy and enjoyed everything about our car buying experience! They are outstanding! Ilya was fantastic! will definitely go back to them again.
I will not be returning to this location for service repair or maintenance. I can deal with the usual wait but the customer service is terrible.
If you plan to take your Lexus in for a repair, an appointment wont matter, you'll still have to wait. It turned out my car needed a major repair to th...
We had a great car buying experience with Hennessy Lexus of Atlanta. Heather made our experience informative, efficient, and easy. I was concerned about potential exposure, but Heather spent over 20 minutes on the phone with me prior to test driving vehicles explaining the various safety precautio...
Best experience I have ever received at a dealership. I was in and out within an hour, gave me everything I needed and took care of me as if I were family. I highly recommend paying a visit to this location and doing business with David Attal.
I ve been here on several occasions and the level of service is spectacular. It s why I picked the Lexus brand and I would expect anything less. From check in to check out I am always well taken care of. Everything is always explained to me and communication is clear/concise. Jorge is an absolute ge...
Worst car buying experience we ve ever had. Active duty military with excellent credit. Walked in pre-approved for our USAA loan for a used 2020 4runner. After test driving the vehicle and wanting to purchase, we were made to feel like they did not want to sell us the vehicle as the process was very...
Let's just say, my experience at this dealership was less than stellar. In matter of fact, my entire time at this dealership was as long as the run time to Christopher Nolan's 2014 film "interstellar" was. I waiting for a salesperson to talk for over 2 hours and a half. Taking matters in my own hand...
I have experience nothing but great service here. My service representative is Michael Williams he always see to it that I am pleased with my service.
I had been looking for my dream car ES350 for over 9 months. Mr. King along with several other salesman at other dealerships were very nice while helping me through this process. Mr. King called me on Dec. 9th, 2014 about the perfect car that had just come in that day, a 2013. I was leaving in 2 ...
Don Bonura please don't leave! I walked in on a whim asking to see several models with no intention of buying. This was going to be my first big girl car so I needed sufficient time and resource to commit to something so grandeur. Don was absolutely the nicest salesperson I have ever met. He was ext...
I just want to say that I am in the business. Paul Kiplinger is fantastic and goes out of his way to assist me in any way. I ve been on the market for a while for a GX. Given COVID-19, we ve been trying to find one that fits our needs. Inventory is super, super short. We are still on the search for ...
Outstanding experience there today. Had no plans on a purchase but after a test drive and some thought, we made the purchase. Our salesman, David Attal was very personable and his knowledge of the car and its features was a huge factor in our purchase today. The whole process was so smooth even t...
The pursuit of excellence is real. Excellence is what it's like visiting Hennessey Lexus! You will be impressed with the level of customer service. It is a cut above the rest.
Bought a used Toyota Sequoia from Hennessy. Very pleased with the vehicle and transaction. Salesman was Larry Bassett who was very professional and extremely courteous. Did 95% of the transaction over the phone which was unusual but easy. Tom Kim (finance guy) was the best I ve ever dealt with. He w...
They were great! Everything from sales to service. They make you feel important no matter if you are buying or leasing.
Hennessy Lexus has unmatched and unbeatable customer service. If you are in the market for a new Lexus, Heather Rellinger is your girl. She is amazing. Not only was she able to work with me (both in-person and remotely) to find the exact car I was looking for, she made the car buying process smooth ...
I was in between a rock and a hard place after I took my car for an oil change at a local express lube shop. They informed me my oil pan was stripped and that it was the fault of my previous servicing (Lexus), however, Lexus advised the opposite. After bringing my vehicle in I met with Jorge, whom d...
Jeff Burg made our car purchase an enjoyable experience. He was honest, knowledgeable, and worked hard to get us the best vehicle for our needs. I would highly recommend Jeff for anyone looking to purchase a Lexus vehicle!
Always prompt and friendly customer service. Wayne is the best.
Excellent service and genuine people who care about getting it right the first time.
They don t even deserve 1star. I was called and fussed out by Jay Burnett for leaving a review on their fb page. Some people can t handle the truth
Been going there since 1990. Great service but Imise Tony Childers
I have mixed emotions..The customer service I received from Eddie was outstanding. He helped secure financing, held the car until I got there, and met me at the Marta station. What I was not impressed with was the quality of the vehicle I received. I was informed that the vehicle went through all of...
I have been a customer at Hennessey Lexus for over 20 years and I just bought my 4th Lexus. My salesperson for this latest purchase was Chip Whatley and he is FANTASTIC! He was very responsive from my first call and everything went according to clockwork. I spent a total of two hours deciding on ...
Beautiful sprawling facility with new previously own Lexus. The salesman's a thorough and Their sales techniques are not pressuring. The service department is great. Relax in luxury while waiting on your car. They bost several rooms and private office spaces while you're waiting, so that your b...
The sales people at Hennessy Lexus made my decision to buy a new Lexus from them an easy one. Jody Artale was very pleasant and patient with me. She was very knowledgeable of the cars and warranties that came with them. She made me feel very comfortable in making this purchase. I would highly recomm...
Good dealer. Efficient service managers. Pleasant back office staff. Work always done properly the first time. Good sized fleet of loaners or easy transfer to MARTA trains.
I brought my car in for its first scheduled maintenance. The service persons
were very courteous, professional and organized. The service was performed
in a timely manner. I really appreciated the service review schedule with my service advisor. It was a good experien...
Was scheduled to come at 3:30 to sign and finalize the deal on a preowned with Eddie Cushing, only to find out upon arrival that the car had been SOLD earlier in the day by Patrick Jolley, the manager. Expressed my disbelief and dissatisfaction and comes out the department manager, Mike Champion, on...
Just purchased a Lexus RX 350 this week. Hennessy is not a one star operation. Our salesperson D. Kim was top notch.
Just leased my third RX 350 from Hennessey and worked with Chip Whatley for the third time. I may never buy a car from anyone else. Straight forward on pricing and all of the details. When you get to the paperwork everything is exactly they way it was discussed in the sales office - if you've bou...
We rated this dealership as truly outstanding because of the service that we received from Chip Whatley. He was extremely knowledgeable, honest, patient, understanding and really listened to our wants and needs. He was not pushy and was truly interested in providing us with the car that we desired...
They will work with you Peter and Mark will earn your business cars are priced without much if any negotiations easy process to deal with. I would buy another car from them.
Really great sales staff with impeccable customer service
No support, appears that they don't have the skills.
I went today to have a air bag recall
On my ES 350 done.And from i arrived the staff were exceptionally
Superb.Special mention to Stephen who signed me up .Great experience and a testimony to the great brand lexus .
The mark of a truly classy business is how you are treated AFTER the sale. My LS400 is 15 yrs old and I still get excellent service and attention from Hennessy's service department. Prices are reasonable for luxury cars and they appear to be honest and reasonable when items need fixing or replacin...
I just the left this dealership and my experience with them was HORRIBLE!!!! They had a used 2005 Chevy Tahoe listed for sale at $6,000. I sent a wire for $7,000 (taxes&tag fees) two days before I was to pick up the vehicle. My salesman (Derrick) knew I was on the way and I arrived at the dealersh...
Wouldn't buy a car from them for half price. I don't trust them or like them. Arrogant to an extreme and not very helpful.
I went in for a service call on my car. When I walked in, front desk lady was very rude, I don't know if she was having a bad day or what. But the service I was getting from the lady was just ridiculous. I asked her for a simple request which was to give me a call when the advisor gets to the spot ...
My dad bought a gs350 from his dealership happy to say he's very happy with his new wheels not to mention the discount we got for it can't remember the sales associate but he was very nice and not to mention I can drive the car to prom and hoco now thank u Hennessy Lexus!!!
2020
Bought my second Lexus from Hennessy this year. It's the third Lexus they've serviced. I give them the same perfect rating!
I walked in last week not sure exactly what I wanted, with my budget, and looking at pre-owned. I got paired with Hank Stover and am very thankful at that. We found one that seemed in line with my needs and budget, test drove, etc. Hank also was knowledgeable enough to look at and assess the brake a...
Steve in the parts department is an angel. I was looking for car mats for my NX and he was so helpful. He gave me the pros and cons of both types of rubber mats and the ones I got are PERFECT! He is the reason I always come back!!
Recently renovated with new lounge and office areas and some cool tech like imagers during drive in that checks alignment and takes 360 degree pics of car. Service is good and while slow to react they will do everything possible to make you happy. Quality of car repairs is so-so as ive had my tires ...
Went there to get a pre 120 point inspection on a lexus i was planning on purchasing. They told me i needed new brakes, new battery, and alternator. Lets just say 35000 miles later my lexus is running in pristine condition. never repaced any of those items. Now i take my lexus to a personal mechinac...
I had a Lexus vehicle for several years up till a year and a half ago and received excellent customer service every single time from this dealership. I felt valued and pampered as a customer. In fact, the Gwinnett branch was closer to where I lived but I always went to the Peachtree Industrial locat...
I am 76 years old and have "NEVER" had a "BETTER" car buying experience than I had with Mike Keitchens at Hennessy Lexus. He sent me information as requested, was patient, friendly and answered all my questions.
I live in Greenville SC. my wife has Parkinsons and does not travel well, Mike arrange...
I was there looking at a 2011 infinti g37 and when i asked them if i can take a test drive they ask me for driver license and a insurance card. I don't have a car so why would i have insurance if i don't have a car so they didn't let me drive the car
I had to wait 50 min. for them to tell me that i...
Came here to purchase a vehicle for my wife as hers broke down.
Found a gx470 that we liked and made the deal before purchasing the car the sales person said it would be washed and vacuumed. cars wash started at 12pm and it was ready at 4pm after paying for the car we went outside to check it out a...
Its too sad that an almost great sales experience was ruined by the poor customer treatment meted by Jay, the sales manager. Frank did a great job of bringing me into the store and worked on a deal that was quite acceptable to us. But after closing all negotiations and verbal agreements, Jay brought...
I went there 2 times to get a printed estimates so that i can talk to my insurance but I wasn t given printed paper but somebody with a pen wrote labor charges on the printout I got from parts department... I came home and I did total and somehow worked on it ... I am using lexus cars for years and ...
I continually take my Lex here for service due to the honest and trustworthy folk in the service department!
Amazing place with amazing people. They give great deals to loyal customers
Eddie Cushing was an absolute blast to do business with. Straightforward and no BS. Cut to the chase and expedited my entire buying process. Highly recommend him and will definitely do business with him in the future. Thanks allot Ed and to your entire team for all the hard work. Keep it up.
Excellent experience! I have been a customer for over 10 years!!!
Top notch all the way. My service consultant explained everything in detail. He also made recommendations for upcoming cold weather needs.
We had an amazing experience at Hennessy Lexus of Atlanta. They are handling COVID-19 very well, with temperature checks and hand sanitizer everywhere. Kevin was extremely helpful, straightforward, and friendly and guided us to find our perfect vehicle at a fair price, and Lance was very patient and...
Just leased my second Lexus in 12 months and again for a second time gave Hennessy Lexus in Doraville a chance with terrible service. The salesperson basically would not even quote as he said he would only give me prices once I showed him a quote from another dealership. At this point I wanted to ...