I went there 2 times to get a printed estimates so...

I went there 2 times to get a printed estimates so that i can talk to my insurance but I wasn t given printed paper but somebody with a pen wrote labor charges on the printout I got from parts department... I came home and I did total and somehow worked on it ... I am using lexus cars for years and first time I felt like I am not at lexus dealership .. I am sorry