Its too sad that an almost great sales experience ...

Its too sad that an almost great sales experience was ruined by the poor customer treatment meted by Jay, the sales manager. Frank did a great job of bringing me into the store and worked on a deal that was quite acceptable to us. But after closing all negotiations and verbal agreements, Jay brought in quite a bit of hurdles in his own path. He made unacceptable demands in relation to a trade, and almost insinuated that it is a crime to buy a vehicle in GA if you recently moved from FL. I visited two other dealerships with the same set of paperworks, and none of them made any such demands. It is sad when you represent a world class brand like Lexus, and you make your customer experience worst than a used car dealership. Very sad.