Was scheduled to come at 3:30 to sign and finalize...

Was scheduled to come at 3:30 to sign and finalize the deal on a preowned with Eddie Cushing, only to find out upon arrival that the car had been SOLD earlier in the day by Patrick Jolley, the manager. Expressed my disbelief and dissatisfaction and comes out the department manager, Mike Champion, only to be told in essence that it's "first come first serve," when I had made my intentions clear and submitted a loan application through their website two days prior--which apparently isn't enough. Even offered to put down a deposit to which they said they do not take deposits. And the person that they "committed" to basically sent them a copy of a check with which he intends to use to pay for the car and HAD NOT yet come to the dealership.

So the old school used-car salesman tactics are alive and well at Hennessy.

And if the FACE OF LEXUS is in Eddie Cushing, Patrick Jolley, and Mike Champion, I will never step back into a Lexus dealership ever again.

Horrible, horrible experience, and will be contacting Lexus directly with printouts of the text messaging conversion which clearly shows intent to purchase, along with appointment to finalize the sale. Will also be uploading it all on Youtube, so that folks will know how these people operate.