Contacted this location on 06/02/2020 and inquire ...

Contacted this location on 06/02/2020 and inquire about the oil change and wheel alignment. I was told it would take about and hour and half. I made an appointment for 10:30 on 06/06/2020. Arrived at the location at 10:05 am. After about 10 mins I was checked in and was told it would take 1.5 hrs and everything would be ready by 12:00 pm. At 12:20 pm I was told it would take another hour or so because they are under staffed today.
I did ask for the manager and was told there is no manager on duty. The Caucasian lady working on the service desk is supposedly managing the team. When I asked why I was misinformed on the time multiple times, there were plenty of excuses like COVID19, Saturday, people call in sick etc. Overall it's one of the worse experience I ever have at any dealership. Biggest surprise is multi million dollar dealership is operating without any reasonable person or person that can manage this chaos.

If you don't have anything good to do on the weekend, bring your vehicle here for an oil change and spend 4 hrs sitting around enjoying the nice building.