I will not be returning to this location for servi...

I will not be returning to this location for service repair or maintenance. I can deal with the usual wait but the customer service is terrible.

If you plan to take your Lexus in for a repair, an appointment wont matter, you'll still have to wait. It turned out my car needed a major repair to the brake actuator. This stuff happens (the only reason why I couldn't take it to another shop is because the actuator is on a module and only the Lexus dealership can program the parts on modules, I literally had no other option), but I have to deal with it and pay. I had expectations of having my car fixed within the timeframe the service representative provided, 3 days.

Day 3 arrives and I have received no calls for updates. I as the customer had to follow up and find out that there was a misdiagnosis and that the car will need another part that costs even more money, plus the car will not be done.

The misdiagnosis is frustrating because I brought my car to the dealership where the best of the best techs should be to work on Lexus specifically and not some local shop with a four chair waiting room and a broken vending machine. That's how the service I received felt like.

The next two days were similar where I as the customer had to call and check up on my car each morning and being told the car would be finished that day.

Okay, if you tell me the car will be done that day, I am going to plan accordingly and move my personal schedule where my potential opportunity cost could have been maximized elsewhere, but instead it is wasted three days in a row.

Overall, I will gladly drive an extra 20-30 minutes to another Lexus dealership. I should not have to jump through hoops to get updates on my car especially when I have to pay thousands in repairs. For those reading, you have been warned.