I walked in last week not sure exactly what I want...

I walked in last week not sure exactly what I wanted, with my budget, and looking at pre-owned. I got paired with Hank Stover and am very thankful at that. We found one that seemed in line with my needs and budget, test drove, etc. Hank also was knowledgeable enough to look at and assess the brake and tire life and helping me to understand what the lifespan might be. Shout out to Carter in finance, who worked with me for a very good loan %. I left feeling pretty happy with my purchase. However, the next 48 hours the car had other plans for my life...I went from really liking the car to never wanting to buy that brand again (it was not Lexus) given all that was going wrong with the car, the kicker being a bolt in the tire among everything else. Hank was incredibly empathetic and helpful, and worked with me straight away to make sure I left with a vehicle that met my needs and with me as a happy customer. He went the extra mile, and I honestly felt as though he and the dealership would work to make things right for me. In the past I have dreaded buying cars and dealing with salespeople but this experience was incredibly positive despite the hiccup with the initial purchase.