I don't normally write reviews, but this time it i...

I don't normally write reviews, but this time it is warranted. I recently discovered that my lug nut key was stripped. Not a good place to be if you happen to get a flat tire. I drove to Hennessy Lexus on Peachtree Industrial. I went to the parts department and spoke with a young fellow by the name of Phil. I asked him if I could buy a new key, borrow a key, or if someone would be willing to just loosen the locked lug nuts so I could replace with regular ones. Phil came outside with me with a box of keys, helped me loosen two of them, dug broken pieces of metal out of one, took my car around back and got one of the technicians to loosen the other two, and was back in less than 5 minutes. From start to finish, the whole process took less than 10 minutes. He could have just as easily told me I would need to leave my car until someone could fix my problem, but he used intelligence and common sense and made a real impression on me. I have never been more impressed than by the level of customer services that Phil displayed. As a business owner and a consumer, there is no replacement for superior customer service. If this is how Hennessy trains their folks, you bet I'm on board as a customer. Thanks Phil.