Green Flag

2.5 · 39 reviews
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Robert Williams
Reviews 1
2020-11-08 03:17

The customer service I received was terrible. Neve...

The customer service I received was terrible. Never had a call out so cant comment on this, so this review is just about the service I personally received.
I received my renewal, called as the price went up, despite having a no call out discount, to see if they could help, they couldn't. I said fin...

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Rob Laybourne
Reviews 1
2020-11-04 06:35

I will be cancelling my policy with Green Flag aft...

I will be cancelling my policy with Green Flag after waiting over 3 hours for a tow vehicle on this extremely hot day. The number of calls and text messages sent from your garage (richford motor services) giving me false information regarding the expected response time was unacceptable and almost in...

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Pauline Dickinson
Reviews 1
2020-10-27 16:54

Discusting service 1st time I rang cannot fault me...

Discusting service 1st time I rang cannot fault mechanic very helpful, got car sorted oil problem was told everything fine to continue journey. Same problem arose 115 miles from home. I have full recovery so not unduly worried. Called Green More

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D Brown
Reviews 1
2020-09-26 15:04

Purchased a month ago to start cover 10 days ago. ...

Purchased a month ago to start cover 10 days ago. Impossible to add my policy to their app despite repeated attempts. Nobody answers the phone. on constant hold. Answering repeated "Security/Money Laundering" questions, after questions. DEEPLY regret using these people. I'm not covered and just spe...

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Muhammad Rasoul
Reviews 1
2020-09-17 21:47

Two completely different experiences with the gree...

Two completely different experiences with the greenflag rescue service. First was great from Macadams rescue' in summer 2019 who arrived promptly and was able to fix my car (albeit temporary) so I could still use it. Fab!

The second experience was completely different with a difference company c...

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Ian Foster
Reviews 1
2020-09-03 01:49

I have always used either the AA or RAC but decide...

I have always used either the AA or RAC but decided to give green flag a go. I have never had to use a call out service before but yesterday I had to. So from the call in via their 800 number I was dealt with by this polite English speaking lady who was quick and very professional. She quickly found...

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Diane Bracegirdle
Reviews 1
2020-08-13 04:18

OUTSTANDING AND PROFESSIONAL SERVICE. Within half ...

OUTSTANDING AND PROFESSIONAL SERVICE. Within half an hour of us phoning them to say we'd broke down Dave from 'FAM recovery' had arrived. He fixed the car there and then and we were soon on our way back home. We were so relieved as it was late Saturday night and we was in a hurry to get home too. Da...

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Vignesh Murali
Reviews 1
2020-06-16 12:41

I called out green Flag on Friday 6th July 2018 - ...

I called out green Flag on Friday 6th July 2018 - as My car had a issue , I pulled in to the lay by and called them straight away, it was 17:25, when i got off the phone I got a message someone will be with me at 19:00, i had no choice but to wait, As it got closer to 19:00 , i got a message saying ...

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Emily Milsom
Reviews 1
2020-06-06 22:56

Ordered a car seat from them and after weeks of em...

Ordered a car seat from them and after weeks of emails and poor replies where they repeatedly said they were getting stock but none arrived they finally agreed to a refund as they did not have the product. Complete waste of time that left me for ages without the essential safety product I needed!

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Gary Rutherford
Reviews 1
2020-05-26 13:30

After my partner broken down in Sheffield (Friday ...

After my partner broken down in Sheffield (Friday 1st nov 19) she used the Green Flag App to request assistance. This was straight forward, and she had a text message with a time of 90 minutes.

The van (from Richford Motors) arrived over 5 hours later. She had a number of text messages and a furt...

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Christopher Luke
Reviews 1
2020-05-13 02:19

Greenflag use local garages - so you know that hel...

Greenflag use local garages - so you know that help is not far away - where ever you break down. You are kept up to date via texts or 'phone calls - so you know when and more importantly who will be arriving to help. One star knocked off because their renewal price is always more than the price yo...

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Brian Harrison
Reviews 1
2020-05-03 16:40

Policy No. GF/56328738

Policy No. GF/56328738
I have been trying to change my car registration on your website & have found it impossible, I am very annoyed & intend to cancel my membership.

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Stephen
Reviews 1
2020-04-20 17:22

For the 2nd year running I received a renewal from...

For the 2nd year running I received a renewal from Green Flag that was 28% higher than I was quoted online for exactly the same cover. Now, this is a policy that auto-renews unless you take the time to call them to cancel. Imagine how many people allow it to auto-renew and pay a 28% premium for the ...

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Carl Pegg
Reviews 1
2020-04-16 17:01

Left me stranded in Leicester for over 5 hours and...

Left me stranded in Leicester for over 5 hours and thought I would take comfort from a string of text messages telling me they needed to update my ETA. What a joke!

After numerous years with Green Flag, this is only the second time I called them for help, and clearly them contacting Richford Moto...

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PETER NORTH WALES
Reviews 1
2020-03-22 06:58

Keep well clear of this awful company! You only fi...

Keep well clear of this awful company! You only find out how meagre the service is when you breakdown. We ll only move you 10 miles! Call centre is totally disorganised and not capable of providing any sort of service. Use RAC or AA. If you are running low on funds, try GEM. My relatives came to vis...

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Paul Cameron
Reviews 1
2020-03-21 02:22

Thanks guys! A nice 5 hour wait for you to rescue ...

Thanks guys! A nice 5 hour wait for you to rescue me in the freezing cold rain. Promised within 60 minutes at the start by Green Flag, and this became another 60, and another 60 and again, with so many phone calls, I actually lost count. Five hours past and your garage Richford Motors finally arri...

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Sean Calvillo
Reviews 1
2020-03-19 12:05

You and your sub-contractor (Richfords Motors) sho...

You and your sub-contractor (Richfords Motors) should be awarded the title of worse recovery company in the UK, after being left stranded on the M1 for 4 hours on the hottest day ever.

When I called you (after 3 hours) to find out where you where, the Green Flag operator told me I was wrong! beca...

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Joan Adlington
Reviews 1
2020-03-07 17:54

I had cause to ring Green Flag today, Saturday 21 ...

I had cause to ring Green Flag today, Saturday 21 April 2018) and spoke to a lovely lady named Andrea on the phone. She dealt with my call quickly and efficiently and arranged for a service agent to come out to my home. Within 15 minutes I had received three text messages updating me on the progre...

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Harrison Shaw
Reviews 1
2020-02-19 03:05

My wife's car failed to start after she finished w...

My wife's car failed to start after she finished work, 2 days after it had been serviced. So after meeting with her as it was late at night.I called Green Flag.

Shortly after I got a text saying it would take 60 minutes for someone to arrive. 10 minutes later I get a call from the person coming t...

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Bill Curtis
Reviews 1
2020-02-11 13:04

After joining Green Flag I was not aware that the ...

After joining Green Flag I was not aware that the response time was so high. I had to call them out once, and I had to wait 3 hours for their garage (Richford) to arrive.
I have since rejoined the AA, who were much more expensive. But a lesson learnt with Green Flag.

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Robin Smith
Reviews 1
2020-02-04 00:38

Appalled at poor service. 10yrs a member,first tim...

Appalled at poor service. 10yrs a member,first time I needed your help and left STRANDED . I Ran out of petrol on motorway 2miles from station, middle of winter -1deg, at night. My MOT 3days out of date, told #computersaysno nothing we can do, your in your own. #comonsense? Took 5hrs for friends t...

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Lindsey Critchlow
Reviews 1
2020-01-09 14:36

Whilst on a short break in Matlock we suffered a p...

Whilst on a short break in Matlock we suffered a puncture due to a pot hole in Matlock. We had no spare so called Green Flag for help. We was given a 90 minute response time estimate by green flag, this became 2 hours, which became 3 hours and after just over 4 hour the local garage (Richford Motori...

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Brendan Morris
Reviews 1
2020-01-09 13:22

I think you forgot me. It took over 3 hours for Ri...

I think you forgot me. It took over 3 hours for Richford Motor Services to arrive, after first being told 60 minutes by Green Flag. I think you both need to review your estimate times when people call you for help. Your incompetence severely disrupted my day.

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