I called out green Flag on Friday 6th July 2018 - ...

I called out green Flag on Friday 6th July 2018 - as My car had a issue , I pulled in to the lay by and called them straight away, it was 17:25, when i got off the phone I got a message someone will be with me at 19:00, i had no choice but to wait, As it got closer to 19:00 , i got a message saying the recovery will now be at 19:25, I got a call at 19:35 and they informed me that the recovery was running behind as ' they were stuck in traffic''. Then i got another message saying that recovery was delayed until 20:00pm, as it got closer i got a message firstly saying it would now be 20:25, simultaneously i got a phone call saying the recovery was delayed because the recovery was stuck at a previous job.. i lost faith at this time after waiting 2.30 hours! so i tried starting my car, it started, still and engine light on, so i drove home taking a risk, i asked GF to cancel my call out.

so my question is why so many delays, was anyone coming? where they stuck in traffic or stuck in another job? i felt like they were just lying to me and raising my hopes.

very poor service, indeed. Thanks for absolutely nothing.