I cannot give minus 5, otherwise I will.
You contract a health insurance, if you try to contact them, they give you WhatsApp to contact, they will reply after five days or more, I told them that I'm disappointed, and I will try to change the insurance, after 4 days they reply trying to sell me a up...
Piss poor service, company, staff, policy etc. You would rather burn your money then to buy any insurance with this provider. They'll lure you in to signing up for a policy and then will ask even for your shit schedule if you want to terminate. They'll ask for documents which is not even their conc...
Nice was finally scheduled for an operation after eighteen months
The operation has been canceled because Ditzo thinks it is not necessary
Bad reimbursement, just like today, pfff again, but two thirds of the bill reimbursed what a bad insurance policy
When sending my application for travel insurance, I did not receive any notification to the contrary. This has happened twice. After that, a nice employee filled in the application for me. Then I received an email that it was successful.
Kind regards Theo Vergeer
The site has been well thought out and it is easy to take out insurance. But then ...
E-mails are not read properly and are answered with standard texts that do not relate to the subject. Rush work of part-time employees who process large numbers of emails and do not want to delve into the content....
Worthless crap. Have been waiting for an answer to a simple question for 20 minutes. Only accessible via WhatsApp? Well, apparently you are not available at all because I have been staring at my screen here for 20 minutes with no consequences.
Fijne verzekering Ditzo goede kwaliteit en wij zij blij dat wij alle verzekeringen die wij nodig hebben daar hebben afgesloten.
Worst insurance company ever. Always pay my insurance and have all the extras in my package to prevent extra costs. After my dentist and doctor's visit I had to pay for everything myself, nothing was insured while I included this EXTRA in my package. This company only takes your money and insured NI...
Worst insurance company ever (never think or hiring this insurance company you will definitely regret your choice)
Worthless car insurance, in case of damage they do nothing for you. Do damage claim.nl that it does for them, but you do not count with a wa insurance, say to the counterparty that the money must be transferred to them, because they already pay the client out.
All lies they do niks.geld is already ...
UPDATE (11-08-2020):
Today I received my bill from Ditzo and I am still asked to pay from April and not from July. I was insured by another company from April to June and only applied since July.
My last communication via Whatsapp was not satisfying. After being asked to send many documents, I...
Liars and let you pay for care that you do not receive.
Dear people, I am still with this health insurance this year.
If I send a whatsup is already 2 x happens that I got erroneous information first about an upper denture, I was advised to take out a more expensive dental insurance for 28 p.m.
The prosthesis comes from the base and not the dental insu...
I was greatly helped by Kevin when my husband passed away. No problem, everything neatly arranged until the noclaim discount was taken over, etc. There was nothing to do. Compliments. Very professional!
Favorable price. Everything arranged very quickly and clearly. Also received papers sent at home instead of just via email.
Been a client for two years put my first claim in, it was revoked...I was told by the impolite service consultant that I should look after my bag more carefully...what a disgrace to the clients...
I'm not alone, but it hurts to be a customer of these bruises !! I cannot reach them by phone, I have to use WhatsApp. They don't respond to that all weekend. I try facebook, there I ask my question again: "am I just neatly covered for my car insurance at the moment", the answer is: "we have sent yo...
switched about 2 weeks ago. poor login options. No contact or telephone number stated on the website. password retrieval is unsuccessful ... in short, a bad website. The 2019 website is a question for me ?! Remember to cancel this insurance.
Continuation
In the meantime Canceled. After a diffi...
Since this year I switched to Ditzo. I have been reimbursed for my medicines from this health insurance policy for 7 months and now the pharmacy says they can no longer supply it. I get another brand of medicine (imitation) of which I get side effects such as heart palpitations, etc.After 3 weeks I ...
What a ridiculous customer service. Made an attempt to sign up my girlfriend for health insurance, and everything had to be about whatsapp. Max 1 message per day, always from another person who does not look at previous messages at all. Response within 2 hours? NEVER. You may be happy if you get a r...
Bad dients. Can't make normal contact. Can't send mail normally. Does not always follow up with whatsapp. Do not always respond to WhatsApp first.
Incredibly friendly and understanding service employees.
Wrong information given to me: "cancellation only after one year possible" while the new policy concerned a grant due to a merger. SHAME!!!
Then let the authorizations continue after promised cancellation. SHAME!!!
Now, despite the written confirmation of cancellation, this insurer must remind the...
Slow communication, not answering questions, very much trouble making contact and making agreements. Do not do this!
It is promised to respond within 2 hours in the Whatsapp service. Feel free to turn this into 2 days. Really bizarre. And then it's about care! Important questions about care. I se...
I called with questions about taking out my policy. Help was quick, friendly and clear. Within a few minutes everything was clear and arranged.
Very bad service! Car insurance should have been terminated since August 2018, but they can only refund 1 month premium out of courtesy. Furthermore, no help, I will never again take a Ditzo insurance policy (hadn't asked for it either because Generali -> ASR -> Ditzo
Original:
The options available are really good with competitive price.
As many expats are buying from Ditzo, I think it will be great if you can give support for English too.
Update after 3 weeks of waiting (1):
I have opened an account with Ditzo before 3 weeks and submitted documents. Have ...
We bought a new car and immediately wanted to make our insurance more sustainable. We came to Ditzo via ASR. It is a hornet's nest of prices and comparison on the internet. Ultimately chosen the Allrisk from Ditzo, price / quality / sustainability. Some insurers are cheaper, but I don't like to let ...
called the customer "service" of Ditzo, one of the many numbers that appear on Google when you type Ditzo: too sad for words, but you will not be answered by phone. Everything has to go through the site. I was even asked how I got there because there is no Ditzo customer service by phone ??? Google ...
Ditzo car insurance: Not available, if you buy another car, take out your insurance immediately but somewhere else, because with ditzo it is very easy to arrange it yourself within 5 minutes. Purchased another car twice and tried to put the insurance on a different license plate, but the website doe...
Super bad no understanding poor administration poor communication with each other not letting knowledge out
It remains strange that colleagues contradict themselves on the same subject !! Giving wrong information? So that remains an isseu ?? !!! Strange but true ... they do pay for everything I need !! That is a plus ... outside of the 385 of course
Fast and correct processing of health insurance application. The start is great, so there is confidence too!
Overgestapt naar de zorgverzekering van Ditzo. Aantrekkelijke verzekering voor een scherpe prijs. De overstap was in een paar minuten geregeld en Ditzo zegt direct mijn oude verzekering op zodat ik daar geen omkijken naar heb.
Great company. Enormously quickly helped and even accessible via Whatsapp! Top service
The care app does not work well and cannot reach them. Now I try it via the whatsapp and get no answer !! I switched this year, if I had known this I would certainly not have done it!
Very bad service If you have to recover damage the only thing they look at is the damage form and if the counter party has a different story it is So not recoverable If you indicate on the website that you are conducting research, you must also do research like where the accident took place Then you...
Insured for a few years with ditzo (24 damage-free years)
Wanted to insure a second car with them (10 damage-free years)
Never had any payment arrears. Insurance is not accepted. Other no-tyme insurance arranged. No problem. Bad service for a regular customer.
I think Whatsapp is a huge plus. Super how quickly I am helped. Very friendly too. So very satisfied with Ditzo.
No cooperation from customer service, do not want to take extra steps. Do not have enough knowledge.
It was not always easy to find out which care providers agreements were made with. I use a thrombosis service and it was not mentioned anywhere. Contact with an employee ultimately provided the correct information. I am quite satisfied in the end.
worthless! Ditzo only accepts responses via whatsapp or facebook. I can't even file my complaint by email because there is no email address listed!
Dull misery, first car insured from 1998, when I switched to a 2001 car I suddenly got the message that the car would be too old. Then from the cupboard to the wall. Thankfully somewhere else accepted.
Very satisfied with Ditzo! Good service, nice price.
Ditzo turned out to be the best option for my health insurance this year. I have never switched but it went super easy through the website of ditzo! I immediately received a welcome e-mail. Still awaiting confirmation but until now everything went very smoothly.
now would never switch because they sew you where you stand you will never come off
Supplementary insurance covers almost nothing of the costs that I have for the much needed care of our child, such as travel costs, extension of maternity leave, etc.
Very disappointed and definitely switch to another insurance in the new year.
I am back that must say something, have always been treated kindly, but to be honest I have never submitted any declaration to you, so I cannot say anything about it. I hope it will stay that way in 2020.
I wish you all a smashing New Year's Eve and a healthy and working New Year, with kind regards...
Satisfied customer for a number of years. Nothing to complain about. Excellent price / quality ratio.
Was looking for a cheaper car insurance and I found it with you. And miss a few more insurance plans to look ff further. Hope for a pleasant cooperation. Grt.
I say don't go there. I have poor experience and misery with the insurance
Had many problems in the past with a declaration at Ditzo, now switched to ZieZo van Zilveren Kruis for 2018. I also save on my premium. Hope the service is better there.
I have travel insurance with winter sports cover for Ditzo. Unfortunately I had a skiing accident and have to rely on insurance. Ditzo has everything to me perfectly and all expenses paid. After filing of the charges I received the next day confirming that all paid! My compliments for the rapid and ...
also no longer accessible by phone. really ridiculous. certainly not for older people. according to nowadays there is no longer any thought of it. very bad development.
Very friendly customer service and I am pleased with the price / quality ratio
Sent a few times, not available, no response. Worthless!
I am so far very satisfied, clear information and so far also easily accessible and helpful to resolve issues (for example, payment arrangement). Continue like this.
Handy the option to sign up online. No, it is not! Whether we can also assess you manually.
Not been on hold for ten minutes to adjust my health insurance. Fine service seems to me!
First introduction to the website disliked. Ditzo is the only company where you have to take a separate policy for your child living at home who is older than 27. Where you only find out, if you have already completed everything .... And then also a website that is on the most important day of the y...
Bad that the android apps do not work. Voorderest more than satisfied with my health insurance policy. In car insurance they are more expensive than where I am now.
With central management within a week after the accident, the total loss of car damage was paid. Nothing at this 12 days after the accident. Is pending, yes.
After fusion, I became terrible. Bad and rude !!! Driven without damage for 13 years. However, I had a burglary once and now insuring a 2nd car I am rejected because I would have claimed too much. That is why I am also fully insured, outrageous !!
Great online experience. Could have a version in English, it would be easier to foreign people
Switched to Ditzo this year. If only I had gone to Unive. 3 per month cheaper and much more reimbursements from the additional Good insurance.
Very bad service do not take the customers into account .. To people at customer service too ... This company is really a detractor !!!
poor accessibility and also conflicting information on the website.
Worthless, you call at 840 and they would be open at 830. According to them still closed
they just do not turn out, if an operation is not known to them than they do not exist, I have had to operate at my own expense, that insurance doctor Mrs Scheel is really a tragedy, she has to go back to school and if she still has it do not get in touch with the operator who can explain why an ope...
Try to access minj folder but it works. Something wrong with your systems.
Tricky checking of the account is not possible.
Customer service whatsappline does not work. It is promised that an answer will be given within 2 hours, that is certainly not true. Very frustrating. Each answer takes some time.
With this insurer it is not only nice to take out insurance, but also to report damage. With the storm of January 18, a solar panel had blown off my roof and ended up on top of a car. Everything was checked for safety within 24 hours for the damage to the house and I received a promise of full compe...
I spent a year with this health insurer, I chose at the time because the premium was interesting. In retrospect, however, it turned out that they had no contracts that prevented critical care from being provided, I was advised to switch as of January. Crappy screwed-up company that sent me countless...
Unreachable ... connection is broken for recording ... quickly left as a customer
rotten company, lying that they are bursting to get out of claims ....
This company is - even better - than Efteling in selling fairytales !!
Do yourself a favor; pay more, for better insurance!
process smoothly, but I don't see how I can arrange the asr vitality of my ditzo. no link other than link
Great website, clear information. Very positive so far, but the actual test is still to come.
Waited an hour on the phone yesterday for a Ditzo employee. In the meantime the starting band was played 3 times and I had to enter the choice again. When finally an employee answered, he said he could see that I should have waited 10 minutes (and called 3 times). How strange! Are the stastics affec...
The page is transparent, you can easily cope without even knowing the language (google translator helps in difficult times).
If it were possible to change the language to e.g. English I would give 5 stars.
Good service, nice people, and one of the 'greener' insurers.
Very poor accessibility and we are never remedied by Ditzo.