Ditzo

Tried to install the app but this is still not successful due to all sorts of uncertainties and questions during the installation.

Subscribing for insurance is easy.
But there is no English option.

Super bad to bind your customers to you in this way. I don't want to be a customer with you (for more than a year). You force me, and in the meantime you offer neither service nor product.

Your business is bad for your health.

Ditzo, customer of almost all insurance policies with Ditzo for more than 10 years.
Once 1 damage has been reported, nothing is possible with this party. Sorry my colleague works until 5 am. No I cannot do anything for you and so on. Monthly collection works great! After years of faithful payment and not being able to think along, that is unacceptable.

Ridiculously poor organization this. Stay far away!

Basically ok insurance (basic health care) but I cannot change the collection date while it can be done everywhere else. I was also told very bluntly on the phone. Customer service and flexibility as good as the product remains something rare.

Edit: contacted by support, informed that they are making this possible, and receive a small broker by mail. I appreciate the gesture, of course, but I hope, also for other people, that effective work is done on the above. In fact, it has been treated very correctly.

It did not happen automatically because I was still somewhere in an old system and therefore could not do anything. But I was helped super sweet via chat and telephone. So big 10 for quick promotions and friendliness.

My car insured with Ditzo for years. Also had damage and that was resolved quickly and acceptably. Therefore I cannot find me in the negative reactions here either. Ditzo a good insurer.

Drama to reach them through any medium. Direct telephone number only for health insurance. and reporting damage, otherwise connection will be broken. Only calls via Whatsapp are allowed, but 24 hours a day, 7 days a week. There is also no response to mail to customer service.

No cooperation from customer service, always different employees, refuse to correct the demonstrably erroneous damage-free years.

Very customer unfriendly, not solution.

It is a shame that you below pretend that you want to resolve it and then not let it be heard. 1 star is too much

Truly a lifelike DRAMA to get in touch with this society. Do not respond to mail, not to whats app and come with a list of pre-chewed questions and answers. DO NOT GO THERE IN THE SEA!

Health insurance is fine ..
You can pay the deductible in installments ... very nice!

Have been waiting for an insurance policy for more than three weeks. I also have been sending messages on watsap but receiving no reply. This is a shame that we have to be the ones insisting to receive our policy.

I have taken out car insurance on August 16, 2017, I receive an email today that the car would not be in my name as of August 16, 2017 and that they will terminate the insurance as of August 24. Of course I immediately email and WhatsApp my registration certificate which shows that the car is registered in my name as of August 16, 2017. I let the employee (Ms. Senna) know by email and watsapp with attachments and asked to correct this error as soon as possible and to email me a confirmation of this. Mrs. Senna from Ditzo is constantly online but not responding. Does anyone understand this? not me! I am disappointed with Ditzo's.

Bad company is not serious and does not respect customers and does not comply with the contract

Ditzo is no longer what it used to be, it has become a gang of crazy morons, as customers are treated is really with the animals, read all the reviews, the answers that Denise van Ditzo writes there leave you a little doubt first really so bad "but I also speak from my own experience and confirm this is really where this club should just stop.
I will not say more about it, except this: if the management knows this, you will take measures immediately, but they may be enjoying big bonuses in Jamaica, give them wrong.
We suckers just have to take action ourselves.

Receive the advice below by e-mail, "have your roof inspected a number of times a year"
SERIOUS???

10 tips for detecting and preventing leaks
1. Roof inspection
Have your roof inspected a number of times a year. An inspector checks whether the roof tiles are still straight, the roofing of flat roofs is still tight and whether there are no loose seams. A roof leak can have major consequences. More tips to prevent roof leakage.

Very satisfied with my claim handling. Contact via whatsapp works very well. Toppie.

Despite some problems, everything solved immediately, Kevin took plenty of time and continued to guide me until it was solved!

On August 26, 2017 I applied for urgent and urgently needed rehabilitation care at Ditzo, but have still not heard anything. E.e.a. is very detrimental in terms of health care for policyholders at Ditzo. Why not respond a little faster / more accurately? and when can I expect an answer. On behalf of the Netherlands Rehabilitation Medicine Foundation, AGB 22-220690.

I am insured there to full satisfaction. They do their best to solve your question or problem as quickly as possible.

Excellent service. Employees always friendly on the app and helpful. Correct handling, definitely recommended.

No help over the phone, Although it is not required help in English is terrible. Customer service promised to send a payment statement, but despite a few calls no one answered.

It is everything in dutch, you don't have the opcion english or other languages.

I heard it's safe
the site is perfect

Who can help me? I want to cancel my insurance policies with Ditzo. Don't know how I can do that. They are not accessible at all. I have never experienced anything like this.

Excellent health insurance with a sharp premium. So far everything has been arranged quickly and without problems. Fast adequate answering of questions via Whatsapp. I am satisfied. That's why 5 stars.

When I call customer service I expect a full answer, but none of this. Information requested about claim-free years. Received a different answer a few times, with the lowest point being the one I should check with my own insurance. While I am insured with them. Bizarre. During the last WhatsApp conversation, the employee bluntly left the chat. How unprofessional can you be. Ditzo may offer a low price, but in terms of service and handling of complaints they get me a big 1.

After a payment reminder, I paid my premium via ideal, yet 2 days later I receive a message that my car insurance has been suspended. I didn't get any wiser yesterday via chat. Today they cannot be reached at all, not even by telephone.

I understand that this (May 5) is a public holiday, and yet you can expect an insurer to arrange something, I think.

I know that I will immediately arrange my insurance elsewhere.

Thanks for nothing!

Very clear website and everything is very clearly indicated.
I am very satisfied with the progress, so far, when taking out my health insurance.

Poor health insurance, too bad that I cannot switch at the end of the year. get rid of Ditzo because they can't help you

I get a quick answer to my questions via Whatsapp. Great insurance!

Regret switching. Support is drama, not an answer to questions. Unclear about costs, policy and collection do not match. In short, mess.

Drama! Try to enter a rehabilitation process because of a large hernia (surgeon choice was rehabilitation by means of intensive physio trajectory or surgery). Of course I would rather recover without surgery. The project has now been stopped for 1.5 months because Ditzo takes 2 weeks to assess whether I can rehabilitate ?! OTHER HEALTH INSURERS DON'T EMPLOY THIS! THOSE ARE EQUAL PERMISSION! Then they turned it down (surprise) because there was not enough information. More reviews from doctors have been sent and now it already takes 3 weeks. In the meantime I have been idle for a month and a half because Ditzo takes so long to see if I can get help ?! What do I pay 125 pm for? Should I have opted for surgery? That is Incl. rehabilitation hear Ditzo? Only the costs of hospital are also added! In short, a big 1 for these slow money wolves.

Had contact with Ditzo health insurance in May. What I needed was no problem at all. Now I have been calling daily for a week, but either I get something incomplete or I just have to wait days again, without them being able to say whether I will get what I need after that waiting. Everything delivered neatly, but nobody gives at home. Very bad thing Ditzo. I am only asking you to follow the law. So no Ditzo for me from next year.

Contact as good as impossible. Premium would increase from 68 to 157 per month! Unexplained increase of 230%.
And that with 14 damage-free years. Have found 5 insurers that ensure my car for a normal premium.

At Centraal Beheer 59 per month All-Risk.

A lot of uncertainty, and if you have a complaint this is not taken seriously

Update: since I cannot respond to Ditzo their response.
There has been contact with the customer service several times (yes, what you can call service).
We have since switched to insurance that is transparent and clear duidelijk

At the beginning of December I reported damage that falls under the household insurance. The reporting went well, but the handling is really dramatic.
We are now in mid-February and the file is still not finalized.
It seems as if Ditzo first deliberately spends a lot of time between mail traffic in order to save time. They have now had all the information they have requested for more than 4 weeks and they simply no longer respond to e-mails.

In short, incredible service.

I have been taking my car out of insurance for over a year now, according to them the car still exists and they keep sending bills.
According to the RDW / Road Tax and the papers of deregistration and demolition, the car no longer exists.
HOW LONG do you have to nag someone in the head that the car no longer exists.
Now I just received a message from some rogue collection agency that I had to quickly pay the 300+ euros in arrears before they would make it difficult.
PEOPLE HAVE BEEN WARNED FOR THIS TERRIBLE BUSINESS
1 star is still too much for this company that calls itself customer-friendly and helpful

Just insured insurance. I am curious how everything will work with Ditzo.

Terribly slow communication via whatsapp / facebook / website. For the first time I tried to take out car insurance here. For me the first and last time ....

THICK FAT 1!

Home contents insurance taken out. As a gadget lover, of course, considering the coverage of my gadgets. Even deliberately taken out all-risk insurance to insure my household contents against everything.

Also took out liability insurance, because I was looking for it.

But when it comes to the point, a tablet is not covered at all!

Well recently I bought a house and it is almost December, but I know where I will NOT take out my building and health insurance!

I am very satisfied with Ditzo. I have building, contents and liability. The premium is low, the policy is clear and the customer service is easily accessible, friendly and adequate.

I got all the important information, no problem, nice and professional. I recommend

Good service and a reasonable price for health insurance!

The worst insurance company in the NL. Most unknowledgeable back office. If you ever think you might have a foreign invoice for example or a bit non-standard health care costs, stay away from them! You might wait for months before you even get (mostly illogical and ignorant) answer from them. Can't wait to change the insurance company.

What a drama to get caught up in your login. Digid is still fine, but after that you have to check via 2nd security step. The code is only received after more than 20 minutes, after which it is no longer valid. KAFKA at its best. You must also enter your email address and date of birth to change your details. Unfortunately, the email address is not known, while it previously worked to enter the code (TOO LATE). Do you still understand ????
Then just the phone for 90 cents a minute. An employee listened and passed the conversation on to the well-known tape. . it is now very busy etc. etc. Yes you think it is crazy, when everyone experiences this kind of misery. Next year no more Ditzo but a health insurance company with real people on the phone.

Suppose you have insurance for inside and outside your home. Your bag is stolen from the hallway, how can it not be covered?
Slackest story ever, DO NOT become a customer!

Paulable but insurer who made it virtually impossible to declare anything due to unnecessary administrative hassle. If you like administrative work and don't want to get your money then you've come to the right place.

Too bad I can't log in with digid.

Maybe had a Ddos attack

Just wait and see it is Sunday afternoon

Ik ben al een maand bezig om mijn lenzen van Eye Wish op medische indicatie vergoed te krijgen, maandag maar weer bellen. Als je een beetje gemakkelijk wil krijgen waar je recht op hebt, kies dan niet voor Ditzo

Quick onboarding and competitive insurance premiums, but should have an option to use/receive their their website/ emails in english for expat customers

Very nice health insurance! Super nice team, very helpful and friendly are the employees, Maartje Siham and Lisa!
Handy communication via WhatsApp.
So we recommend this Healthcare Insurance

Terrible. If you write a very extensive letter, you will receive 2 sentences back with information that you already knew. Ridiculous. Save yourself the trouble and do NOT go with this health insurance !!!!!!

I have not had any experience with Ditzo yet
Closing was fairly smooth, mail would almost immediately come with data.
This was unfortunately not the next morning, normally not a problem, but if you are waiting for data because it is needed and promised, it is a pity.

Extremely correct and fast settlement of a damage claim for the home contents insurance Compliment!

I really don't understand all those bad reactions. Super fine insurer where I can arrange everything quickly. The premiums are also really cheap. I just pay 20 euros less than with Allsecur for my car

I have been a member of ditzo health insurance for 10 years and have forgotten to cancel every 3 years. But this year I am definitely leaving here little to nothing is reimbursed. Dentist insurance is also not correct, it is never fully reimbursed despite you change it supreme insurance 2021 azivo !!!

Very easy interface when setting up the insurance.
As an international expat that just moved here I would preffer having an English option of language choice, but I guess it serves as more motivation to learn Dutch.
Cheers

Very impersonal.
Everyone is expected to have their insurance adjusted through the online environment of Ditzo.
Unfortunately, a phone call is no longer available. Try to call you anyway then the connection is abruptly disconnected and you are again dependent on the Ditzo website.

For older people who are not able to use a computer, this is not useful at all.

Ditzo Tip: Make sure the weather is also possible to contact by phone, for example, to adjust insurance. This is first of many personal and secondly this is easier for those who are not proficient with computers.

Horrible customer service, the only way to contact them is via Whatsapp or FB, which sounds great, but it does take 2 hours to receive an answer every time, which is extremely annoying when solving more complicated matter and on top of that the conversation is handled by different person every time they respond and it doesn't seem like they bother to read more than one answer back which results to explaining all over again and going nowhere. Can't wait until I can change the insurance company at the end of the year.

Beware! The price and convenience seems attractive, but also causes hassle after the application due to a very careful acceptance work.

I have been running the Healthcare Insurance for me and mine with Ditzo for a few years now. Also this year quickly helped with a number of questions - via Whatsapp! Recommended!

I drive damage for years. Want to register a second car. The b / m of the first car cannot be copied even on the second car. Further damage reported by fireworks behind neighbor. You will receive a threatening e-mail about damage and premium. I have bought a second car and am insured with another insurer and will also insure the other car there.

Decent and fast response. Easily arrange everything via the internet and if something does not work, you can easily make appointments.
Good insurance for people who do not want to deal with cumbersome offices.

Super poor service. They just take it from their necks and apparently can't even keep their own things in order. After all, I get flung stories at my head, but it is never their fault.

Worst insurer in the Netherlands with regard to household contents insurance, absolutely not recommended.

So far, the contacts (via mail) went well.
I understand that I can also look forward to a Health Check

Worthless insurer. With claims you are talked about as if you are 3, and you pay whatever. Insurance here is a waste of premium.

Clear conditions, no nasty surprises and excellent service! Ditzo is a top insurer for me.

Opted for Ditzo because it is part of ASR and therefore about the most sustainable insurer in the Netherlands. I liked DItzo before, good value for money and everything is easy to arrange online. Never had any problems with it, a satisfied customer!

Unannounced money is taken from my account, amounts in letters are incorrect and when you go appen they all send something else back! In short; hope hassle and will be happy when i get rid of it.

Dear friends firstly I am a new customer but the way Ditzo treats every customer like a king that makes them unique.
The Ditzo app is phenomenal.
With a word Ditzo is magestral.

September 11 I have a leak in the bathroom.
Neatly reported damage 5 months later Still not resolved. now I have already cut open a floor / sink that I can not use and it is very dangerous for my children. (floor is carved for nothing problem is in the wall insurance knows that the problem is in the wall but does nothing)

Customer service does not take you at all seriously and is very unfriendly every time the same excuse my colleague who passes over has just gone (heard 4x already) then you hear nothing about it. We do not recommend this insurance to anyone.

VERY BAD SERVICE !!

Everything easily arranged via your own online environment. Clear, transparent and super fast service. I don't want anything else anymore!

I am still waiting for the answer to my request for health insurance, after 18 working days of having done so. (03-11-2020)

Very bad. I was told that this health insurer does not engage in waiting list mediation, while they are legally obliged to provide it. I was told that this 'cheap' health insurer cannot do everything that a 'normal' health insurer does. Very funny, since the health insurer is not even that cheap in comparison

poor unavailable. only via mail or watsapp. am just a customer and not satisfied already.

I could not find a telephone number on the website (abolished?). Appje sent and still no response after 2 hours.

Boy how bad! You can communicate via Whatsapp but the result is sad: different employees provide conflicting and / or incorrect information. Sometimes no answer at all. Not even when they themselves send an email in which they apologize that their answer is coming too long (and that I still haven't received it).
Annual premium paid in December and casually cashed in January.
And I can go on and on, because all the information I asked for guidance about health insurance went in the same amateurish way. Another downside is that you cannot send email.
What should this not be if immediately notes of medical procedures come into play ??? !!!!

Dear Femke, thank you for your response. But (also) this is really wrong. Personally, I announced on December 30 that I was taking advantage of the 14-day cooling-off period that I would not take my health insurance policy with you. And "my premium" was not cashed in January. Apparently you are still able to recover the premium collection !!

Not yet 1 star worth bad insurer, I have been waiting for 3 months now for more information about my damage and will come but nothing they are not polite and they do everything to not have to pay anything well for that you are not insured