Forget attempting to sign up through their website, they make it seem like you can then just give you an error code until you request a call back.
Don't even get me started on their billing practices. I have had multiple instances where I have a billing confirmation that I am paid and up to date,...
Scammer have copy this place phone number and is useing the phone number in there scam please don t fall for this
Very very busy, but they're quick and efficient. Always courteous
Called to discuss bill and because of concern they sent a tech to check for gas leak.1st lady I talked Too told me I needed to be home or Gas would be shut down. Informed her house was vacant and I wasn t going to be there, had Drs Appt. Transferred to Lead Cindy and informed her same thing. She sou...
We just moved to Texas. At first I was like CPS (Child Protective Services) When did they start hustling Electric. They be shocking people taking their kids but dang now they taking people electric too?? CHEESE FRIES!!!
But then I saw that it wasn't the "known" CPS with the bad name. With that b...
If it was an option I wouldn't even give this company 1 star. They stole our money. My husband scheduled a payment, and on the day the payment was due, CPS TOOK TWO PAYMENTS. We have never missed a payment in the 6 years we have been in San Antonio and their system took twice they amount of money th...
Went from paying 70 dollars a month too over 200 dollars and the cost KEEPS going UP!
Have been trying to get the power turned back on at my boyfriend's place (I'm visiting for the weekend) for the last 24 hours! We've called 5 times and even went to the office to talk to them! Some of the outage customer service people have been really nice, other ones, like Nicole, have been incred...
This is by far the worst company i am forced to deal with. I called and spoke to some little girl named desiree ...asked for a manager and she kept placing me on hold...coming back breathing on the line and asking me the same questions over and over...rude and condescending tone
Horrible company. Will leave you and your family hanging for weeks with only half power in your home. They have a monopoly here in town and knows the customer can't do anything about it. 0 Stars if possible. We need another option
overcharges and taxes their customers for every cost of business. added solar panels to my house that go above my need and they charge 9.6 cents total and only give 2 cents for solar power generated. does not support any kind of renewable energy. but since they have a monopoly on the market they can...
Terrible customer service...kept me on hold for most of the 20 minute call. Supervisor was very rude. No help for the situation we are in.
There is always some kind of issue where your power is out. No weather issues but still your power is out. They are the only power company in town so you have no choice but to deal with them. What do we pay them for? Been living here 9 years & there hasn't been 1 month that has went by without u...
Called in today and it was so bad it was laughable. The guy I got sounded like a teenager on his first day on the job. He was so lost that I would be embarrassed if I was the business owner and had my company represented this way. I don t know if anything was done on the account and don t really wan...
Screw CPS. All they care about is getting there money.
I have a disability and there wanting to shut off my electricity due to an incident with my bill witch was my old apartments fault I can t afford it
Deregulation is what needs to happen. My CPS bill has gone up $100 a month, from one month to the next. And we barely have our air conditioner at a cooler degree. We basically have to bake in our house and still pay the power company a bill that is as much as a car payment. If we have more companies...
CPS energy has a really gotten so much better and I do appreciate their system on reporting outages it is simple thank you.
I feel that cps is just a monopoly and a scheme of sorts.They have been taking soo much money from me and still owe half the bill of 600 on a payment plan wich started in Marc and here we are the following year and I can do anything but just keep paying because I have no choice and no rights.What do...
I just hate you website. All I want to do is pay a nill and you make it so difficult that I am giving up. Why not make things simple?
These people stole 310 dollars from us, which is now reflected as credit.
$2.70 "courtesy fee" to pay by the phone?!! Really? Do y'all even know what the definition of courtesy is? Politeness, respect, civility, good manners. None of which CPS has. Or another meaning of courtesy; "Supplied free of charge to people who are already paying for another service". Which would...
I spoke with one of your reps today. I had my problem handled, however I wanted to leave some comments. One, I do not appreciate the condescending tone your rep used with me. Secondly, I think it's very strange that your rep told me space heaters don't save money when I've been using a space heater ...