I spoke with one of your reps today. I had my prob...

I spoke with one of your reps today. I had my problem handled, however I wanted to leave some comments. One, I do not appreciate the condescending tone your rep used with me. Secondly, I think it's very strange that your rep told me space heaters don't save money when I've been using a space heater for the past few years and it has always saved me at least $150 every winter on my bill, per month. Is he just not very knowledgeable about energy?

I would also like to add - that if you don't have long wait times, don't have the automatic system schedule a call back. I got called back within a second and missed the call and had to go through the entire process again with the automated system. It's frustrating and slow enough as it is.

Lastly, I got cut off while leaving my comments at the end of the survey and the call disconnected.

Also, the last two months, I was on a payment plan as well and had until the 17th to pay my bill. This month, it's the 15th for some reason and even though I told your rep that I usually am not expected to get my pay until the 20th, he said you cannot change my billing date. Ever? It's usually not a problem as long as my bill is not so high. I mean, even if you still give me until the 17th, I may have your money on time. I didn't have any problem paying it the last two months, so why am I treated with this "one time courtesy" when I always call and communicate with you if I may need a few days more? I really don't like how CPS seems to be going downhill lately. I used to be given more time if I needed it. No questions asked.

This was not a very good experience for me and I only stay with CPS because it seems to be the only option in town. Still. Treat your customers better. Thanks.

By the way, that feedback email doesn't work.