CPS Energy Review

Forget attempting to sign up through their website, they make it seem like you can then just give you an error code until you request a call back.

Don't even get me started on their billing practices. I have had multiple instances where I have a billing confirmation that I am paid and up to date, next thing I know it's 5 days later and they are cutting my power off saying it's past due. They are not customer service friendly and are a MONOPOLY in San Antonio. HORRIBLE SERVICE THAT SHOULD NOT BE THE ONLY CHOICE.

Scammer have copy this place phone number and is useing the phone number in there scam please don t fall for this

Very very busy, but they're quick and efficient. Always courteous

Called to discuss bill and because of concern they sent a tech to check for gas leak.1st lady I talked Too told me I needed to be home or Gas would be shut down. Informed her house was vacant and I wasn t going to be there, had Drs Appt. Transferred to Lead Cindy and informed her same thing. She sounded nicer. Told her I ll be home after 12p. To have tech call for access. Got home checked door and no tag. Cld them to check Eta and was informed they came by and shut the gas cause I wasn t home. No leak. They never called me and they came by in Am. They do what they want. NOT what customer requests.

We just moved to Texas. At first I was like CPS (Child Protective Services) When did they start hustling Electric. They be shocking people taking their kids but dang now they taking people electric too?? CHEESE FRIES!!!

But then I saw that it wasn't the "known" CPS with the bad name. With that being said, since I've been calling City Public (That's what I'll call it) the service has been really caring. Now we spoke to Gabby today @ around 930am and she was one of the sweetest persons in the world. We travel a lot so this statement is true and honest. I've graded customer service for my current company which is one of the biggest in the industry and Gabby's tone and way about herself was honest. I love that Texas is great like that. I hope and pray that all people get a chance to speak with a spirit like Gabby. When I find people who truly care, I don't take it for granted. So glad we chose to move to Texas!!! We'll so far...lol

If it was an option I wouldn't even give this company 1 star. They stole our money. My husband scheduled a payment, and on the day the payment was due, CPS TOOK TWO PAYMENTS. We have never missed a payment in the 6 years we have been in San Antonio and their system took twice they amount of money that was scheduled. No one has money to be stolen when you scheduled the correct amount. My husband is always on top of payments and he checks often to make sure payments are scheduled and paid. So we are out almost $300 bc CPS TOOK OUR MONEY. How does a company take a double payment when there is a single payment scheduled?!?! We were told that a refund check would be sent to us in 5-8 days. Imagine our surpise when it is 8 days later and no check. We call and they give us a run around about how we have to wait until the 10th to see if the check will be processed IF the next billing cycle hasn't been counted. And then I call the next day (the 10th) and was told that our meter was read on the 6th and that our refund has already been credited to our account. What happened to "the 5-8 days"? What happned to the "wait until the 10th to see if it has processed"? This company is a scam we were told different things by 3 different people. We have always been on top of our payments and we get our money taken from us? This is how CPS treats its customers. If you have any options DO NOT CHOOSE CPS. And I'll be telling everyone I know to stay clear away from this company. We are out of money that was taken without permission and we were lied to. Terrible company.

Went from paying 70 dollars a month too over 200 dollars and the cost KEEPS going UP!

Have been trying to get the power turned back on at my boyfriend's place (I'm visiting for the weekend) for the last 24 hours! We've called 5 times and even went to the office to talk to them! Some of the outage customer service people have been really nice, other ones, like Nicole, have been incredibly rude and blatantly lied to us. I cannot believe how horrible their service is and really wish there was another electric company he could go through.

This is by far the worst company i am forced to deal with. I called and spoke to some little girl named desiree ...asked for a manager and she kept placing me on hold...coming back breathing on the line and asking me the same questions over and over...rude and condescending tone

Horrible company. Will leave you and your family hanging for weeks with only half power in your home. They have a monopoly here in town and knows the customer can't do anything about it. 0 Stars if possible. We need another option

overcharges and taxes their customers for every cost of business. added solar panels to my house that go above my need and they charge 9.6 cents total and only give 2 cents for solar power generated. does not support any kind of renewable energy. but since they have a monopoly on the market they can charge whatever they want. San Antonio really needs another power company

Terrible customer service...kept me on hold for most of the 20 minute call. Supervisor was very rude. No help for the situation we are in.

There is always some kind of issue where your power is out. No weather issues but still your power is out. They are the only power company in town so you have no choice but to deal with them. What do we pay them for? Been living here 9 years & there hasn't been 1 month that has went by without us having a power issue. Company should be made to close down permanently!

Called in today and it was so bad it was laughable. The guy I got sounded like a teenager on his first day on the job. He was so lost that I would be embarrassed if I was the business owner and had my company represented this way. I don t know if anything was done on the account and don t really want to risk calling back. These workers clearly need more training.

Screw CPS. All they care about is getting there money.
I have a disability and there wanting to shut off my electricity due to an incident with my bill witch was my old apartments fault I can t afford it

Deregulation is what needs to happen. My CPS bill has gone up $100 a month, from one month to the next. And we barely have our air conditioner at a cooler degree. We basically have to bake in our house and still pay the power company a bill that is as much as a car payment. If we have more companies to chose from then we would have a better bill.

CPS energy has a really gotten so much better and I do appreciate their system on reporting outages it is simple thank you.

I feel that cps is just a monopoly and a scheme of sorts.They have been taking soo much money from me and still owe half the bill of 600 on a payment plan wich started in Marc and here we are the following year and I can do anything but just keep paying because I have no choice and no rights.What do you do? Media? Lawyer? News people? Tell me please.

I just hate you website. All I want to do is pay a nill and you make it so difficult that I am giving up. Why not make things simple?

These people stole 310 dollars from us, which is now reflected as credit.

$2.70 "courtesy fee" to pay by the phone?!! Really? Do y'all even know what the definition of courtesy is? Politeness, respect, civility, good manners. None of which CPS has. Or another meaning of courtesy; "Supplied free of charge to people who are already paying for another service". Which would make a "courtesy fee" an oxymoron. You should call it what it is, "Another way we can bend you over and nickel and dime you"-fee.

I spoke with one of your reps today. I had my problem handled, however I wanted to leave some comments. One, I do not appreciate the condescending tone your rep used with me. Secondly, I think it's very strange that your rep told me space heaters don't save money when I've been using a space heater for the past few years and it has always saved me at least $150 every winter on my bill, per month. Is he just not very knowledgeable about energy?

I would also like to add - that if you don't have long wait times, don't have the automatic system schedule a call back. I got called back within a second and missed the call and had to go through the entire process again with the automated system. It's frustrating and slow enough as it is.

Lastly, I got cut off while leaving my comments at the end of the survey and the call disconnected.

Also, the last two months, I was on a payment plan as well and had until the 17th to pay my bill. This month, it's the 15th for some reason and even though I told your rep that I usually am not expected to get my pay until the 20th, he said you cannot change my billing date. Ever? It's usually not a problem as long as my bill is not so high. I mean, even if you still give me until the 17th, I may have your money on time. I didn't have any problem paying it the last two months, so why am I treated with this "one time courtesy" when I always call and communicate with you if I may need a few days more? I really don't like how CPS seems to be going downhill lately. I used to be given more time if I needed it. No questions asked.

This was not a very good experience for me and I only stay with CPS because it seems to be the only option in town. Still. Treat your customers better. Thanks.

By the way, that feedback email doesn't work.