Great shop ... they have almost everything when it comes to MTB. Nobody could get me special spokes - bike24 did it immediately. Super fast shipping. No stupid chatter because of "due to corona and high workload the processing can take" blah blah! Orders are processed immediately. My new favorite bi...
Very helpful, fast and courteous customer service. Goods that are in stock are really in stock. Very affordable prices, fast shipping and always reliable.
All in all a great service and highly recommended.
Good prices and very fast delivery. I'm very satisfied
Short waiting time. I can recommend this bike shop.
Everything is great
Great service and offers, fast delivery! Was always satisfied.
On October 30th my new racing bike (Cannondale) in the store Kesselsdorfer Str, personally picked up, I was very well advised about the exact frame size including the individual setting. The workshop manager wrapped up my desired handlebar tape, and in the meantime my wife and I were even given coff...
Superb service. Next day delivery to Berlin and prices are unmatched for almost all products
Using several times. Quickly goods arrived. Very good trader
The goods were delivered very quickly. The service times of the hotline are also great, because I tried to call around 7:30 p.m. and someone was still there. Very friendly staff. That s the way to be treated. Would buy something there again.
There is no mention of customer service here! Better go to another workshop. Annoyed.
Fast delivery and very good prices. Competent, friendly customer service. Returns are handled very quickly and uncomplicated solutions are offered!
Already ordered very often. So far everything is great. Returns problem-free. No annoying newsletters.
Zero really zero customer service, I bought a new bike for just under 3000 euros in 2016, so I bought it for a lot of money at the B 24 service, now this bike was stolen days ago, my insurance company would like a quote for Neurad, this is the cost estimate that the gentlemen from B have Pay 24 with...
Incomplete package delivered (missing accessories) - solved
Great selection of spare parts. But after 12 days of waiting without parts or even just a message, I'm angry. 1-3 days are promised. Withdrawing money worked, please deliver now!
Hotline is not busy. Order no. 120228073
Incredible. High-quality wheelsets are thrown together in a card without sensible padding, so that the shipping dimensions of DHL are strictly adhered to and no higher shipping costs arise. No matter where I've ordered wheels in this world so far, they ALWAYS came in a reasonable wheel box. Standing...
Ordered on March 7th, not yet dispatched on March 13th. This is annoying if you only have time to repair at the weekend.
Unfortunately, I will not order here anymore. The bike for my daughter arrived very quickly, I noticed a scratch in the setup and wrote an email. That was Friday evening, on Saturdays I called and wanted to ask how the exchange can be done quickly. It was said that someone reported, Monday morning I...
Super fast service and even faster shipping. Have responded to a wrong order despite emergency occupation between the years and two days later, the corrected order was there.
I only buy online here. Very friendly and good advice.
I was not satisfied with the customer service. Had asked for several bike spare parts as part of the advertised price guarantees. After a long unsuccessful back and forth then bought from competitors.
Dear Bike24 Team, are not you serious? I am appalled that I did not order sooner with you In not even 24 hours after ordering my package was with me. This is how online trading goes today You have definitely won a new satisfied customer.
Ordered there a few times, emails are actually answered personally and immediately, great! Even if something did not fit / was ordered incorrectly, no problem.
Good prices, fast shipping whether running or mountain bike have always been satisfied. Top
Thank you for the competent advice and help with leasing.
I have been a Bike24 customer for over 2 years and I am still completely enthusiastic and impressed by the variety of products, the prices, the super fast and securely packaged shipping, and service is still very important here.
No matter whether spare parts or accessories, here you can get it deli...
They have a good selection of parts and gear for cyclist enthusiasts. Shipping is usually fast and they also have good prices.
Everything perfect. Fast shipping - fast and transparent returns handling of individual products from my order. We recommend.
Order on account unfortunately not possible or my initial order was canceled again.
A fitting of several articles and then only the matching to keep, contrary to the unfortunately - Too bad
Absolutely great! So far, delivery has always been very fast, and I have often sent something back and never had any problems so far - so very accommodating in this regard. Keep it up!
- Delivery period is incorrectly displayed in the shop, permanent, technical, for a shop that carries 24 items (sic!), Days turned into months (after the purchase, of course).
- The email contact is not very service-oriented, does not answer at all or is incoherent and sometimes even after a week.
...
Very satisfied: great advice on the phone, serious purchase and fast and very well packaged delivery - all taken for granted with online purchases!
Many thanks to the Bike24 team.
Best price after delivery by a good margin for a early rider lite I ordered for my son. And delivery was so fast at 6 days to singapore! Ordering online was simple at the easy-to-use website.
What a great store! Basically everything you need for biking, running, swimming or hiking. Very good products, good brands and a reasonable price. Fast shipment and always available to help you. I do recommend Bike24!
I just want to briefly describe my order process here. What each reader of this review then concludes is his personal matter. In any case, it has been done for me.
The process: Article selected and added to the shopping cart. Then went to the cash register. Registration process carried out here. Af...
Very detailed and sound advice. Starting with the question of the personal goal, over the selection of the appropriate frame size, up to the components suitable for my goals I was really well advised. All in all I was More
Very fast delivery, fair prices and good customer service. Quick reply to email request. I like to buy here. Thank you
Just great! Very good prices, fast shipping, fair and uncomplicated handling of returns and complaints. 100% recommendation! Good thing you exist!
Absolutely unbeatable: delivery was quick and easy. The bike ordered was so awesome packed that it would survive even a nuclear war unharmed. In short: price / performance / service are outstanding! Would like to give 6 or more Srerne!
I ordered for the first time at Bike24. Goods arrived very quickly and the price was the cheapest. I'll order here again next time.
From now on I prefer other "bike online shops" an item of my order was not available. When after two weeks (money was already debited from PayPal) I received absolutely no feedback, I asked the support. One of the articles is not available and at the earliest on December 31st of the year (noted that...
"Fork maintenance, .. no!"
That one reaches someone in the store directly by phone, that was once - too bad! Now there is now a kind of telephone assistant, the caller only wait forever and, if you're lucky, ... - Conclusion: I landed at one point at the main office and you could not help me dire...
Good experience so far but there is no possibility for personal interaction. Send me an automated email that it is not possible. I guess it's because of Corona... Hence 3 star. I look forward to give higher scores in the future.
My favorite:
Very fast delivery time, even ordered on Fridays, the goods are in my packing station on Saturday.
Service is also contacted with one working day by email or immediately by phone and an accommodating solution was always possible for me.
Good selection and fair prices.
Please...
After some time I placed an order with Bike24 again. And still the same unbearable delivery times ... phew. I still haven't heard or received anything after 10 days ... I guess I will delete this shop from my favorites list.
I have only had good experiences with Bike 24, very good web presence, very informative, order and shipping processing without problems, complaint-friendly. Recommendation without restrictions !!!
Great selection, fast shipping and if you have questions very friendly and helpful
I ordered a bike from Bike24 and received it after 10 days of delivery (indicated were 5-9 days). The bike was very well packaged, transport damage was virtually impossible, big praise for it! The bike also seemed to have been checked well before shipping, everything goes like clockwork. There is a ...
Service is different
Agreements are not kept and only standard responses are given to inquiries.
Wide range of items to choose from. Very fair pricing. My frameset and accessories were shipped out just 1 day after purchase. Too bad, due to silly distributors' rights and agreements, Singaporeans can't buy your bikes, Shimano stuffs and some other brands. Local bike shops in Singapore are so ...
Bike 24 are the best. Prices are fair and fastest delivery of all Always! ! Have already phoned and was already in the shop in Dresden. Everything perfect. Unrestricted recommendation.
For years I have been a loyal customer of the best online shop for me - clothing, sports, outdoor, bicycle, shoes. No frills only fairest offers and top brands.
Excellent collaboration, prices as market, wide choice of products but not all.
Great mail order. Lots of choice, competitive prices, telephone advice. Unproblematic exchange.
Very fast delivery for online orders. The articles ordered late on June 28th were already delivered on June 30th in the morning. There is also a good selection of products and reasonable prices.
I've ordered a lot from Bike24 for a couple of years, 2 weeks ago I got a high-quality Cube e-bike ... it came to me excellently packed and checked and I'm just blown away :)
I can only say that the shop never disappointed me and I still enjoy ordering :) The number one for my bikes !!!
Incident...
Even after several orders over the years still top, keep it up.
I can only recommend it. I have never waited longer than 1-2 days for the package - the delivery is always immediate and smooth. The service is friendly and responds quickly. The prices are always the lowest I can find so far. Top!
Reliable online shop with a huge assortment, good prices and outstanding service.
In recent years, I have really ordered a lot from Bike24 and was always enthusiastic about the great service, both in returns and in complaints.
Here are just three examples:
Schwalbe tires had an imbalance. P...
I have been ordering regularly for around 7 years. So far everything has always worked perfectly. The products are well described and always met my expectations. I had no complaints.
Great prices, fast delivery and fast processing of returns. By far my favorite online bike shop!
Personally, I can not recommend Bike24. I'll never buy anything there again.
A new MTB was bought there, delivered with defects and since 19/10/2019 is the rear wheel of my MTB there, because of a defect. Today we have the 18.11.2019 and the rear wheel is still not finished. To take so long for a...
We bought Kettler Traveler Comfort Pro eBikes.
Unfortunately, Fahrrad XXL gave us completely wrong advice here and touted the 8-speed derailleur as absolutely sufficient for our very hilly region. After a lot of trouble and many trips that I couldn't drive because the gear ratio (11-32) was simply ...
I cannot share the complaints about long delivery times after several orders. The last order was made e.g. today at 1 p.m., the shipping confirmation has arrived at 3 p.m. It couldn't be faster.
Great shop....great people...great prices...
Delivers on time...with the right products.
Great variety of products that you cant find elsewhere...
WUNDERBAR
Varied selection. Absolutely competitive prices. But advice and ordering procedures are uniquely good!
UPDATE: The miscommunication has been cleared up so far.
Original comment:
Absolutely incompetent service. First I am told that the order can no longer be canceled because it has already been dispatched. A week later I ask where the package is and I am told that the order is still being prepar...
The whole order quickly and well received in a decent packaging, thanks
Helmet for 160 euros bought and he is defect what all problem can happen. But the service team only I ask you for patience. For every question I have. I ask you for patience, I ask you for patience. No, do not patience for a bicycle helmet for 159 EUR. I have sent pictures clear case but no I ask fo...
Poor customer service - as a new customer you can choose purchase on account, later it will be announced that it is not possible, then it does not even offer in the ordering process if you do not trust your new customer !!! And if the customer has a question, you can also answer it without making th...
A big compliment to Bike24 and the entire team. The price for my purchased product was absolutely fine. Despite the current Corona crisis, an inquiry was answered quickly by me, the delivery of the ordered item was also quick. I can fully recommend Bike24, everything is perfect.
We bought a mountain bike there. Purchase and shipping went really well. The service was always very friendly and helpful even if problems arose afterwards.
We recommend.
Maik
Super online shop. I have often had to order something for my bikes over the years and have tried various shops. In the meantime, I actually only order from bike24. There is a great selection, especially for parts that many other online shops do not offer or only offer to a limited extent, such as. ...
Great variety, super prices, reliable service, my cycling one stop shop...
I have been a customer for years.
Everything always went great.
First I was skeptical if I should order in a shop unknown to me.
But since the price was unbeatable (Lego Tec winter jacket about 50% cheaper) I ordered. Since I was able to pay via PayPal, I took no risk, but if something went wrong.
I am thrilled with the fast and uncomplicated handling.
I wo...
Store with a great selection of goods. Shipping method is secure and fast.
There were a problems on the rear rim of my new bike and they completely solved the issue.
I ordered my first bike from Bike24 and have been very satisfied so far. The ordering process was straightforward, the price was comparatively cheap. Communication from Bike24 was exemplary. Unfortunately, the shipping company did not announce the delivery date by phone, so I unfortunately had to wa...
Onlineshop with huge assortment - there is everything that the cyclist's heart desires (and much more) at very good prices. Super fast delivery, well packaged goods. Buy it again for sure!
For me one of the best online shops in the field of bicycle. Huge selection, prices ok, sale% products partly really cheap. Outstanding is the service, orders are not only speedy, you also get a returns receipt attached. Returns are also handled quickly and easily. It is worthwhile to take a look! (...
Based on my previous experience, I can only recommend the shop. Compared to other providers, the range is diverse and the prices are usually lower. Service is good and delivery was fairly quick. I ordered a new bike there last year, which I had previously seen cheaper from another provider. After co...
I have been shopping at bike 24 for years, can only say good service, delivery time prices good!
What more could you ask for, again and again !!!
Rudiger
Have been waiting for my refund for 2 weeks! They can all get money quickly, but conversely, they always take their time.
very weak transaction processing !!! Offer credit card as a means of payment, but then require unnecessary confirmation for identification. The customer service is correct, but does not respond to the customer at all! Not recommendable.
Two years ago, ordered spare parts Shimano XT 780T. All was quickly delivered and well packaged. Highly recommended.
My focal point in terms of bike.
Service Top! Mega friendly staff and fair prices.
Workshop times are also fully in order during the run.
Best online retailer of bicycle, bicycle accessories and apparel.
Great selection, good prices, top service.
my new favorite bike shop. I was a returning customer of bikediscount but lately, bike24 prices are unbeatable. Also, having been accustomed to the slow processing times of other on line bike shops, i was pleased to receive the very next day (if all items in your basket are immediately available). A...
Extremely reliable dealer, my current favorite shop for cycling gear. Fast delivery, good prices, there is nothing to moan about