Max Power

Review of Componentix

Reliable online shop with a huge assortment, good ...

Reliable online shop with a huge assortment, good prices and outstanding service.

In recent years, I have really ordered a lot from Bike24 and was always enthusiastic about the great service, both in returns and in complaints.

Here are just three examples:

Schwalbe tires had an imbalance. Problem reported by phone. Made a video of the egg tire and sent it to Bike24 by mail. New tire was sent immediately without cost. Defective tire did not have to be returned.

Shopping completed and realized that I had forgotten a chain. Chain ordered separately and requested via the contact function, if the chain of the first order can be enclosed. Since the first order was already in the goods issue, this was not possible. Protocost for the chain were refunded anyway!

GPS device complained of a defect. Defective could not be repaired by Bike24 after 15 working days and the device was sent to the manufacturer. After another 15 days no feedback from the manufacturer. I then called a week before my bike holiday at Bike24 and made the urgency clear, because I did not want to navigate on vacation with map. Two days later, a brand new GPS device was in the mailbox.

These three examples alone have shown me that Bike24 seriously values customer satisfaction. I am definitely.

For 1000 thanks to the entire Bike24 team.