Can't give zero stars!
Sell fault products. Impossible to return. Terrible customer service. You'd be better putting the money on a bonfire and pouring gasoline on it. Don't bother - please! Go with a reputable make who don't sell cheap faulty products. They just want your money and don't care th...
I purchased an airpro bounce house with ramp and pool yesterday and my children were very excited to inflate and play. The picture on the box showed 2 enclosed sides 1 open section for slide and 1 velcro door panel for access. My product had 2 enclosed sides and 2 openings at front and back. I conta...
The customer service and support this business provides is extremely poor. They were happy to sell me a hot tub through a retail partner however do not keep in supply the filters required for it to operate, thus my expensive purchase has been sat idle since week 2 of ownership.
All of their retai...
Was delighted after setting my hot tub up after 7 weeks of waiting. Within 2 or 3 hours of set up and water heated up I noticed the tub had gone flat. I found that air was coming out from under the control panel so no access to see how it was coming out.
So after emailing customer service and sendi...
Bought a Cleverspa Monte Carlo and after 7 weeks the heater has stopped working. Called customer service and got the same generic response time of time, I ve emailed them and again a generic response saying we will get back to you in 10-14 working days. Appalling service. I spoke with the The Range ...
We brought a Cleverspa Monte carlo, and the heating thermostat never worked. We have emailed numerous times, they reply, but no issue resolved 9wks later, no customer service. Absolute joke.
Purchased a clever spa after 2 weeks of use was cleaned packed up and reopened it has developed a 'leak' but the leak is somewhere you cannot access it's not a leak causes by neglect. Emailed a few times get very little help from their customer services just get a template reply. No warranty for th...
Stopped working after 7 months, retailer BnQ dont want to know, Clever spa don't respond to emails and phones are switched off. Don't buy from this company
Terrible product doesn't even work. Haven't been able to use it. heater/pump stopped working while heating it up for the first time. Customer service is as bad as the product.
Bought Dakota hot tub, thermostat problem from the get go!! Not been able to use the damn thing! Nightmare trying get hold of cleverspa! Facebook messenger reply s with wrong number! Twitter ignores you! Definitely would not recommend! Hundreds of pounds sat in a box waiting to be collected! My frie...
I have bought a few of the companies products in the past and found them to be good quality
Never known a company to turn off its phones and don t answer your email at all
So where do I begin... if your reading through the fellow 1 star reviewers and need just the little bit more reassurance why it would be a terrible idea to purchase from this company here it is. Long story short I feel it appropriate to call my big toe clever than this company. I will explain. So ...
~The hot tub broke after 4 months of use, 2 months later and many emails sent i am still waiting for contact from the company other than an automated reply. Do not buy customer services is terrible for such an expensive purchase,
Where do I start!!!?? We got our lovely hot tub delivered and after 3 weeks it stopped working took them 6 weeks to acknowledge the warranty, then it got collected to be returned minus the lid so we couldn t use it, when I rang and eventually get through I was told I was lying and didn t send my lid...
Purchased clever airpro kayak from go outdoors start of month. Upon opening no storage bag as per instructions and box detail. Phoned clever got told to register kayak and send email have now sent 3 emails no reply s and still no storage bag. Very disappointing customer service
Their 6 person Inflatable Hot tubs and it was the perfect addition to any garden. The quality and ease of use are fantastic, the real selling point for me so far has been the level of customer service that has been offered even for the most minor things.
I purchased a Borneo hot tub, we used it a lot over the Scottish summer and then the heater failed (it had been running for about five months solid). When I contacted clever spa they arranged collection, testing, repair and redelivery all free and quickly. The hot tub is brilliant value and I foun...
Avoid at all costs. Bought a brand new malaga tub, every time you touched the water you got an electric shock, very dangerous. They fail to respond to you for weeks at a time, zero urgency, zero customer service. In all took about 8 weeks More
I purchased a Antigua spa on Sunday worked fine for a hour that was it nothing is working no control panel power or anything. Emailed several times regarding this had one reply telling me try a new plug and fuse which we have still nothing no control panel working . Not heard or had a reply since . ...
Staff need to go on a Customer Service course. If you have a faulty product admit it and replace it not fob people off. Thankfully got a full refund from where I purchased the tub from who had great customer service....This was after 4 months trying to get the tub fixed.. I suggest to anyone else w...
Poor quality, poor engineering
We bought our CleverSpa at the beginning of the spring and thought after a few goes we had found the ideal solution at a fraction of the price.
We were wrong !!!
After a couple of weeks the CleverSpa thermostat started misreading the temperature of the spa and...
Cleverspa Inyo purchased in April. Pump/Heater failed in May. Customer after service is non existent. Phones switched off, email's answered sporadically and many days later, usually with generic responses referring you to the FAQ section of the website. After 3 weeks agreed to collect for repair und...
Purchased a kayak and it didn t include a carry bag as stated on box & discription. Contacted co was advised one would be sent out. Nothing received contacted them again told to send email & one would be sent out. No reply from email & still no carry bag !
I bid on a four person hot tub from this company in a charity ball auction. The service and delivery was fabulous and seamless. The product is great - easy to assemble, great power in the jets. Can t think why I didn t buy one before now!
Poor quality hot tubs, broke down 3 times in 14 months and Clever Company not so clever at fixing the problems. Far better quality hot tubs and companies to deal with so don t waste your time and money with this lot.
Oh well bought a hot tub oh it's amazing well worth the price...great when the grandchildren come to visit love it
Managed to get hold of their wakkiki hot tub. We set it up and then when we went to use the bubble function cuts out after 3 mins then takes 1hour before it'll come back on. Emailed them 4 times now and all I get is an email that doesn't even have anything to do with what is wrong. Customer services...
Appalling company not responding to emails now for four weeks after the site says 3-4 working days, sold us a hot tub with a hole in! Not complying with the trading standards code so will now be pursuing this through a small claims court as well as reporting them to trading standards. I would rate 0...
Terrible company. Bought a hot tub that broke after less than two months of use. Called the company back in June and been waiting almost two months for an update on when they will collect it for repairs. Wish I d checked reviews first. Don t waste your money but a reputable brand like lay-z spa inst...
Bought a hot tub in may only used it a couple of times and by june it started smoking bad and blew up. I kept ringing customer service and couldnt get through,sent loads of emails and still no reply. Complained to the range as thats where i bought it from and they arranged for clever spa to ring me....
Wifi broke after only three weeks. After numerous emails backwards and forwards ( as they have turned the telephones off) they agreed to collect and inspect, repair or replace the control panel. That was five weeks ago and I am still waiting for someone to confirm collection. In the meantime I notic...
Fantastic product and a lovely place to relax whilst we are all at home! I had a question regarding set-up and the team were very quick to get back to me with an answer.
One of the worst companies for customer service ever.
I've had limited contact with this company I'dd say 6 phone-calls over a few months since purchasing our Sorento hot tub from Homebase.
The Tub although fun to have and use (hoping it lasts its course) is satisfactory and does offer better value that rival options with feature lists.
The custome...