Adrian Kimberley

Review of Clever

The customer service and support this business pro...

The customer service and support this business provides is extremely poor. They were happy to sell me a hot tub through a retail partner however do not keep in supply the filters required for it to operate, thus my expensive purchase has been sat idle since week 2 of ownership.

All of their retail partners are sold out of filters and have been since April (I check daily on their websites). The Clever Company customer support have informed me that they will not sell filters directly for some unexplained reason.

I asked for them to provide me with any retailer that was currently in stock of filters, however they were unable.

I asked for a refund on my hot tub as I was unable to use it due to the lack of filters but they ignored this request.

I would not recommend this business or its products.