Appalling company not responding to emails now for...

Appalling company not responding to emails now for four weeks after the site says 3-4 working days, sold us a hot tub with a hole in! Not complying with the trading standards code so will now be pursuing this through a small claims court as well as reporting them to trading standards. I would rate 0 stars if possible as you certainly do not deserve even one star. AVOID THIS COMPANY AT ALL COST!!