Careem

We ordered an ECONOMY taxi through the app from a hotel in Dubai from the Emirates Mall to Sharjah airport. It was a Sunday afternoon, there were no traffic jams. The application showed the cost of 100 dirhams. A white Lexus has arrived. We said several times that we were going to Sharjah airport. They loaded things into the trunk themselves. Go.
The driver talked on the phone for a long time about his private business, discussing iPhones, children, etc.
On the way, when he had finished talking, he began to tell us something, that we had indicated the location incorrectly, that we needed Dubai airport, he talked about something for a long time, apparently with the dispatcher, tried to explain to us that we needed to indicate the location differently, we didn't understand how. Cancel the order, pay and order again? But we definitely booked Sharjah Airport!
In the end we arrived at the airport and he shows us 192 dirhams to pay!? In response to our explanations that we ordered for 100, he called a policeman. He explained his truth to him, we explained ours. They understood that we were traveling in a limousine, not a taxi, in a business car and had to pay according to the price list. He didn't have any meter in his car.
They argued for half an hour, spat, gave the extra hundred and flew home. Natural divorce!
Don't get into any Lexus if you want to go economy.

very Bad experience . poor helpline service . i send them almost 6 e mail but no reply. so i suggest you all dont use Careem otherwise if you face any problem they not even reply you.

I went to the office of Abdullah Ghosheh Street in Jordan, but I was shocked by the company's employees' treatment, as they used to deal with him as if they were the owners of a company and possible the highest level as they should be a role model for captains in customer service and they are far from the term service and closer to the word Unfortunately elders
A special mention is made of the young man who has long, long hair and a god with a combed period
He was working on 5/8/2020
It is 14:00
They're very rude and they are a way from the customer service and I had very bad feedback from them
I hope to take my complain and do something to them

Best regards

With out any reason block the account and not cooprative staff in Pakistan some time I am contact the eligible person for this issue but not help me my suggestion is use the Uber services is best for Careem services thanks

The driver maybe pretends that something is wrong with the booking and collects the fare in cash, then the amount is also debited from your card. Wow so you end up paying twice. The customer care does not exist, as I complained 3 times and no answer at all. Something has to be done to this company.

Working there is great, good team work and great community

I was charged in double by the driver and careem separately. I did complaints several times, but they just responded with standard answer. Actually my ride fee higher than expected not because of traffic problem. It s cheating. I asked the driver do I need to pay by cash. He said Yes . After the trip, careem charged me again with credit card. OMG. How could it be!

We use Careem nearly daily for our school runs and they are always reliable.

The worst customer service ever!
I paid for Careem Box service and never received a receipt for it, and the service is not showing on my account!!
I contacted customer service via phone and email, and they only thing they have to say is we can t send you a receipt !!! Now I have to pay from my own pocket for a work expense cause Careem don t know how to send receipts to their customers!

Was nice experience, use the app and gives free ride first time when use credit card from Emirates islamic bank

Terrible experience , customer service is the worst. They won t honor your complaints. Deliveroo is way better.

Been a careem fan from the time I have moved to Dubai... Very helpful drivers. There were times when they even spoke to my friends to find the location when I dint know Dubai well... Thanks Careem.

Driver is late. Does not know how to find my location even though i have book few hours in advanced.

This is very bad experience that Careem never care thier Captains. The company only listen only one side that is customer not of Captain. Without any reason the company block ID only knowing one side mean customer information not of Captains. The company have to know that captains are working for many year and having Good ratings. When One customer complain that is fake complain not know suddenly block ID.

Very bad customer services, we need another competitor to overcome the market

Very good experience, I'm very happy with Careem
Thanks UAE Careem

Appalling Service from Captain Farhan Shazad. This 'captain' could not navigate himself to my villa to drop off my 500AED fresh produce order so he returned it, cancelled my order and hung up on me when I asked him to re-deliver my order again. Extremely disappointing service from Careem!

I am careem Captain in Lahore this company is not coprated I have addressed my issue in all careem forms no body resolved my issue I have complained three times on careem helpline and modle town office no body is taking responsibility and they are not telling that who is responsible I think that careem has no father mother if they are Muslims then they coprate there captains this is a bloody mangement which is selfish

hala. taxi. i booking. but. long time i wating. taxi. not fouand the location. so. i cancel taxi. careem. charges. 15AED. WITHOUT MY MISTAKE

Ive sent a complain about the captain cancelling my booking and me being charge with 8 dhs... no reply from them.. very poor customer service.. not even a 1 star it should be zero....

Am indian.
How I get job in careen taxi dubai..
I need online taxi job in Dubai
+918157050233

Failed to take my food order. I ordered the first time and they had a system issue, the money from my card went to the careem wallet. They asked me to reorder and use the credit. Surprise, surprise, the order was cancelled because they did not have available drivers. I asked them to refund the money back to the card and now I have a negative careem balance. Great customer service. Instead of compensating you are penalizing customers. Keep it up! Customer centric

Service made it easy for people to move quickly, thanks

don't use the Careem food app. I ordered an item which they listed that the restaurant didn't have. They don't update the app so i waited an hour to find out the order was cancelled. Then careem called to apologies and said it will take 5 days to refund my money! they are a bad company avoid at all costs.

I used to be a big fan of Careem as it has always been reliable and always given promotions and deals. But recently I had bad experiences where I had to wait over 10min for a taxi (although the app was saying 2min away). This happened many times. And now the latest: I have changed phones and tried to login on the app with my new phone. Not possible. Even after resetting my password (multiple times). And the worst part is that in order to speak to a customer representative, I have to do it within the app!!!! As the number provided on google gives an automated response! Brilliant

Zero support after many emails. No contact person for customer support only for emergency

Special thanks and appreciation to the employee , Sophia for her support and follow-up Thank you and also to Careem

The worst drivers are the Lexus Lexus whether cream or uber ... Lifesun Automotive and always cause the congestion of Ismone for one to bypass the road

Very bad service. Really poor. I'm trying to get information about my account already 7 days!!!!

This review is regarding people who are thinking of using the careem bike. I purchased a plan from careem bike and once I had completed all payment processes, I tried to unlock a bike and the application would not allow me. I tried to unlock each and every bike on that station and it did not work. After 15 minutes of searching for a proper customer service number I can actually call, I reached out to one of the customer service for assistance and all he told me was try again. I had to ask for a refund and I am still waiting for the money back to this very day.

The Careem (Uber) service has revolutionized the taxi world in Dubai; it has to be said. They are efficient and reliable. That said, they have, on the downside, created a monopoly and as such prices have gone to the stratosphere. Yesterday, due to fact we had 8 pax, I returned home from Jumeirah 1 in an 'economy' Careem taxi whereas my friend picked up an RTA cab from the same venue with our remaining guests. I paid Dhs 80 whereas my friend paid Dhs 45 for exactly the same journey. Hey guys..great service and I wouldn't mind paying a slight premium for the convenience but almost double is just profiteering. Folks are facing financial difficulties in Dubai right now so your efforts in increasing prices to unaffordable levels are not welcome.

Carey roz has a good day, that's a week for every 5000 + I'm fine, I'm fine, you have a fake ride ride.jb, I have no idea what kind of service you can get nii ki or jst ya gya ka naar fake ki.mjhe fake ride ki detail dn agr no fake ride ha tou.mjhe is hain phir 2900 ka fine kya gya hai.m careem k sath14,15 ghnte kam kr rha hon.mjhe ans dn.or head oficwho ko smjhae k wo esa q krty.plz ans.or agr kuch glt ho ho ho mazrat

I am in qatar now i am working as a capitan some one gives my complain my careem permanent block my business finished Allah kareem Insha Allah

Useless bunch of amateurs, messed up bookings twice in one night for my families last night in Dubai "yes the car is on the way" 1h45min later.... after we had missed our birthday table reservation.....
I will do anything not to use them again, including walking from now on.

Horrible experience!! Their drivers never turn up, even though u get a msg your driver is here. When you call the driver repeatedly through careem & directly, they dont pick up. And after making the customer wait in the sun for 10minutes they will automatically cancel the ride and charge the customer an exorbitant amount for it. Sadly there is no helpline number on careem app that the customer can call directly to report that its not his/her fault, the lazy driver isnt there and not picking his phone. Horrible experience. Everytime i book a careem im late to work and end up getting a regular taxi. The arrogance of these people. Their customer support team is lousy. Hasnt once gotten back to me despite several complains.

Yep, used to be one of my favorite modes of transportation around Dubai. Not since September. Drivers press the arrival button way too early, some wait for me in a totally different location of what has been ordered on the app and don't bother move their vehicle to the original place of arrival. Not to mention that the 2-min waiting time is becoming a trade mark and if you didn't remember what time exactly you have ordered the taxi, you might end up waiting beyond the 10min max waiting time when you're actually able to cancel the ride for free... Nowadays I'm trying to avoid this service as much as possible and using the metro in stead.

Twitter. Never ever complain to Careem through Twitter, they reply like robots. Not helpful at all. Worst experience ever.

I am always using careem everyday for going to office and to home since last month till now but today I wanted to use my points and I clicked on Redeem because I have 31k more points for free of 2 rides supposedly but then it didn't work. They cheat me. They want me to go to website which is I am confuse why as I already have the apps installed in my mobile. I am so disappointed about this. I attempt to call on their landline number but it didn't work too. They automatically end my call. So disappointing.

Friendly advise: Be very Careful with Careem!

This company took my money without my consent and is totally ignoring me every since... I would highly recommend anyone to be very very careful while using their service and check what they charge you.

On my last trip, the meter was at 49 AED when i left the car but they charged me 493 AED instead.
I have wrote everyday since and placed 10 complains on their app and for many days now no one bothered replying to me. And the landline is an answering machine.

See attached print screen of the same route I did the day before at 45 AED and the next day they charged without my consent 493 AED while the meter was at 49 AED. Until now no response from Careem....

The worst food service you can ask for, I made my order and it never came and they never answer their phones at 9pm, the restaurant has no idea about the order, if you cannot stand up to the quality of service just stop offering food order through your app, I don't recommend anyone to order through their app

It is okay but some drivers are very rude whereas some are polite.
I really hate the fact when you get minus points when you canel your ride.

DONT BUY A PACKAGE otherwise you will not be able to use it as there is no option/way to pay using the package you bought. You cannot even ask for help as CAREEM does not have customer care to support you!

The quality of service of this company is going downhill. Been using them for 3 years and thinking of ditching them. Uber is way more professional and responsive. I expect them to go out of business soon if they continue like this.

I would give 5 negative Stars, they almost made me lost my flight, I booked the night before a Max car to go to the airport and the day of the ride, the car did not showed up, they did not send me any communication so I decided to call them and they told me that they have no Max cars available, that they could send 2 Normal sizes cars. No other solution available, so after receiving their confirmation on the night before and called them to reconfirm they came up with this, obviously their confirmation are worthless. Careem is Unprofessional, unreliable, amd I would not recommended at all, avoid by all means.

Had the worst Experience ever with Careem!!! They picked up random customers when i booked my trip on the app and prepaid for the trip by the credit card option. Asked for a refund but didn t get any feedback until 2 weeks saying that they can t refund! I was checking the reviews and it seems that many people have faced a similar situation!! Wow is Careem stealing now??? Disgusting!!! Please get back to me if you value your customers.

Only two things - at the end anything what we complaining here the careem management don't read this and second one - it's already a mafia, catch money without service and don't see what there are doing wrong - mafia and by far a same corrupt company like many other company's in the uae!!!

The most Stubborn and Argumentative drivers. They never use the directions and street signs, or check their messages. A 5 minute trip took 22 minutes within the same neighborhood. They wait in another location, and only bother to move again after I call them.

Ridiculous rates 1st and the last won t ever use them again!

Careem food delivery cancelled because of a technical problem at there IT system. 140AED stolen from my credit card afterwards without authorization and five days later still not paid back.
I was promised by a manager that payment would be immediate! No compensation offered but hey we ll take your money!

Awful experience. Travelled less than 3KMs and they charged for 9KM.

Worst driver and service. Have never seen such unprofessionalism. The driver was rude and had kept on circling as he didn t know the directions. He ended up in the wrong place and asked us to leave the car. We called the police to resolve the matter. Will not use this service again and recommend not to use it.

Careem Now or should that be Careem Never... poor customer service and deliveries never arrive after waiting 2 hours. Then they cancel your order! Plenty of other delivery drivers and they are all great: Zomato, Uber Eats etc.

I was in Dubai ,The captain gave me a wrong information about his car, he told me that he is driving a white Nissan patrol jeep then I found out from the car information given in the application that he lied to me I sow him picking up another customer instead of me ,when I talk to him face to face he block my phone number and ignore me because the other customer bribe the driver in front of me, the driver behavior was really bad which makes me never think again to use Careem service ever. Very disappointed

First order through careem, turned to be Disappointing. After one hour of order, on calling customer care, my order was canceled and reason was "nobody is available to deliver my order".

I wish i could rate zero stars unfortunately not an option! Worst service i ever had in food delivery!

It's the most shut service ever I had because thay have cut from my bank card 15 aed more for previous order that I have canceled. So please don't add your card to your account and just pay cash because they will cut your money without your permission

After several calls and emails with #careem this company has given me nothing but a headache .I am most annoyed that I wasted all of this time, time to shift #uber.

they charged me 290 AED more I had to pay ( credit card and without even informing me , the driver ) , from 10/07/2020 and I am still following up on my refund and I will get my money back whatever it takes , service and communication is far away from expectations , I recommend not to use their services at all .

Sent taxi to other side of Dubai and provided bad customer service. Got uber in the end.

I never booked the taxi-Simply they pur 15 aed fine for me without reason

i prefer Uber wont you careem again its rip off with their packages

Nit accurate. ALWAYS take more money. Never reply to emails!!!!! It is a very unethical app

I entered the wrong drop off location by mistake. However the captain dropped me to the right location without asking me for any extra amount despite the trip was already ended and the right location was 10 mins far away.
I did however pay him extra amount happily which he was refusing to accept at the first place. Such a gentleman.
Captain was also very kind to help me with my luggage and his car was super clean too.
Had an awesome experience with Careem. Keep it up

The application is not friendly choosing option not clear
Once you open the application select car type and in most cases the expensive one
This happened twice for me
The fare of around 50 become almost 80
I am not happy with the application
Although promptly to get the car however choosing the car type is tricky

Absolutely horrible, it s a great way to fool people into thinking that it saves you time and it s easier to avoid normal cabs. My Careem captain shows up at the wrong address and then when he finally arrives the ride has been canceled by the phone officer. Finally the officer told me that there was another captain on the way but since the supply is short it would Take some time. All this while I m being roasted outside in this summer. Never using careem again. #cabsforlife #nocareem

Super bad one star is too much for them. DONOT EVER USE THIS SERVICE I would rather call for taxi on the call center or use Uber much better service with similar rate

I called for car the taxi did not reach to the location and actually he was really far, however, the driver posted he is on the place, I was calling the driver for around 15 min just to guide him to the place. I tried to cancel the trip I got the message I have to pay 20 AED for a driver who never reached. They are expert in making money

RUDE AND UNPROFESSIONAL DRIVERS
NOT RECOMMENDED
Today at around 8:16 I called a ride, prior I purchased the package of 8 trips, 2 trips I already used. When we arrived to the location the driver clicked on the panel and it was written that there is "4 dirhams to collect", I explained that I purchase the package of 8 trips. He declined and asked for a full payment. I was trying to explain that it it written on his meter that I have to pay only 4 dirhams, however he was still arguing not letting me go. I had to involve building security who witnesses the whole situation. As I was late to work because of that situation, I gave him 30 that he has taken + 4 dirhams I had given before. Now in my app I have this trip deducted + I paid 34 dirhams to the driver instead of 4. I have video to prove his behavior and the fact that I paid 34 dirhams. I would like the manager to contact me.

Careem Now is an absolute travesty. Definitely the worst food delivery service in Dubai. Their customer service is so slow, its laughable.

My app was blocked for no reason then I sent an email so I got an answer saying we will get to you soon after a week I sent another one after that someone called me from their miserable customer service. Unfortunately the problem wasn t solved at all, and above that the company took the payment twice after I used it once using cash To the driver and the voucher for the second time. After all of that they are asking me to sign up using another email. What kind of poor services are you providing for customers, dealing with a well-known company should be professional, however, the services from what I see are less than poor and it s a shame for a company like Careem to lose customers from a team which is not bothered to show any help or reasonable solutions. Furthermore this email was sent directly to those whom are responsible enough to give some training for their team and teach them how they should manage customers well but as usual no response for it.

The service is miserable and the customer is charged with the waiting item during the trip and deducts sums which is a means of deceiving and got with me personally more than once and is not recommended

Till date no corrective measures has been done to delete my outstanding balance because the driver did not encode my payment despite several calls, complaints, and commenta on the app regarding this issue.

Called for a Careem and a taxi showed up. Apparently the new deal is that Careem will be using RTA taxis and we pay more money for less service! Just lost this customer.

I am sorry to say that I have a lot to do in Lahore's office at Lahore's office in Islamabad, I am taking 6 months to work, I would like 114840 to see 2sal did not work. I do not know how many people have been killed in this case because of their involvement in the murder of the murderer.

I have two bad experiences with Careem which i like to share, first time was in Kuwait, i requested "economy" car, they send me Toyota Corolla, then later on the day i thought that i might need a bigger car so i requested business car ...... they send me the same car "Toyota Corolla" and charged me higher fare ... then when I complained they said that Corolla is considered luxury car !!!
The second case even worse ... i booked a driver ... then 10 min before he arrives he called me saying that he has a flat tyre and i should cancel the booking and make another one ..... Careem charged me cancellation fees before i cancelled two hours before the pickup time!!! and until now am waiting for their costumer service to update me ...

I got charged 300 dhs for a 40 dhs ride. The driver was new and didn't know how to use the system.