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Average ratingGreat
4.1/ 5

Based on 148 reviews

549%
432%
311%
23%
15%
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What reviewers say about Itsu

Generated with AI from 148 reviews on Trustburn · updated 27 days ago

Customers generally describe the food as tasty, healthy, and filling with good presentation, though some note that it is expensive or mostly rice.
What does Itsu do?

Itsu prepares and sells freshly made, healthy, Asian-inspired food in 77 shops and offers a range of grocery products including miso soups, frozen gyoza, and noodles.

Are there any complaints about Itsu?

The lowest-rated reviews mention specific complaints such as dry and hard gyoza, tasteless sushi, miso soup containing sugar, chicken noodle soup without chicken, and staff ignoring customers.

AI-generated from reviews on this page. Verify anything important with the company directly.

Sayuri
Reviews 1

Beware, they put SUGAR in the miso soup, the staff themselves claim there is no sugar in it (why would there be, right? who puts sugar in miso soup?!) but as they are very helpful about printing out ingredients for you upon request, you can get it in writing.. Very disappointing.

Aisha L
Reviews 1

Very busy at lunch as you would expect but some of the food is semi cold, e.g. Ordered the dumplings and they were not hot when started eating them. They must have been made awhile ago and been kept warm. Never seem to have the seed pot, that's one of the best free extras!

Luca Falcinelli
Reviews 1

I gave three stars out of five because personally the food did not satisfy me very much being typical Asian but for people who like it it is a not very crowded place and the choice can fall on both pre-packaged and freshly prepared dishes and is not excessively expensive .

Maxime
Reviews 1

Not overpriced (surprising for a venue inside the airport), friendly and attentive staff. Menu includes a wide range of sushis and mains. There are few confy sits with booths or regular pub type sits. A very good place for a meal on the go, I'll definitely stop again on my next trip.

Stanislav Surin
Reviews 1

Good branch!
Staff is polite and always smiling.
Asked for help on smoothie, got a taster, loved it, bought it:)

Iain Dixon
Reviews 1

Been many times and always seems to hot the spot. Good sushi when in the mood but on cold lunchtimes, their hot rice pots are perfect. The Thai one just out does the teriyaki unless you crave that sweeter hit. Can't ever go wrong with pickled ginger with pretty much anything.

Weronika Karpowicz
Reviews 1

It was outrageous. I generally by in wasabi and it is always amazing. Itsu was horrific. It was like a scene from a horror. Dirty, bins not taken out, horrible customer service. The woman who served me couldn't speak i persume. When it comea to food, I am not sure if the company knows what actually sushi is. And they have no idea i guess that wasabi is necessaryfor sushi to taste amazing. It was just the most disgusting thing i have ever eaten. I cannot even call it sushi. Plus lack of toilets in a place which is practically a restaurant. Even McDonald's has toilets. For God's sake people, stay as far awau from this place as possible. I'd rather give this 9 pounds to a street musician, who can't sing or play.

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About Itsu

At itsu we have delicious, healthy, Asian inspired food, freshly made everyday in 77 beautifully designed shops. We also have a growing cupboard of Asian inspired grocery products including: miso soups, frozen gyoza, rice cakes, crispy seaweed thins, noodles and more.

Itsu: The Ultimate Destination for Healthy and Delicious Asian-Inspired Food

If you're looking for a place to satisfy your cravings for healthy and delicious Asian-inspired food, Itsu is the perfect destination. With 77 beautifully designed shops across the UK, Itsu offers a wide range of freshly made dishes that are not only tasty but also good for your health.

At Itsu, we believe that food should be both delicious and nutritious. That's why we use only the freshest ingredients in our dishes, which are prepared daily by our skilled chefs. Our menu features a variety of options to suit different dietary needs and preferences, including vegetarian, vegan, gluten-free, low-carb and high-protein options.

Whether you're in the mood for sushi rolls or hot noodles soup bowls or crispy seaweed thins or frozen gyoza dumplings or rice cakes - we have it all! Our dishes are inspired by traditional Japanese cuisine but with a modern twist that makes them unique and exciting.

But it's not just about the food at Itsu - it's also about the experience. We take pride in creating an atmosphere that is welcoming and relaxing so that you can enjoy your meal in peace. Our shops are designed with natural materials such as wood and stone to create a warm ambiance that feels like home.

In addition to our restaurants' offerings, we also have an extensive range of Asian-inspired grocery products available online or at select stores across London. These include miso soups (perfect for those cold winter days), frozen gyoza (great as appetizers), rice cakes (a healthy snack option), crispy seaweed thins (a guilt-free alternative to chips) noodles (for quick meals)and more!

At Itsu, we understand how important it is to eat well without compromising on taste. That's why all our dishes are carefully crafted using fresh ingredients packed with nutrients essential for maintaining good health while still being deliciously satisfying.

Our commitment to quality has earned us numerous accolades over the years including recognition from The Soil Association Organic Food Awards 2019 where we won Best Organic Eating Out Establishment award; Great Taste Awards 2020 where three of our products were awarded one-star ratings; TripAdvisor Certificate of Excellence 2018-2020; among others.

In conclusion, if you're looking for healthy yet tasty Asian-inspired food made from fresh ingredients served in beautiful surroundings then look no further than Itsu! Whether you want something quick on-the-go or prefer dining-in with friends/family - there's something here everyone will love!

Website
itsu.com