Horrible experience!! Their drivers never turn up,...

Horrible experience!! Their drivers never turn up, even though u get a msg your driver is here. When you call the driver repeatedly through careem & directly, they dont pick up. And after making the customer wait in the sun for 10minutes they will automatically cancel the ride and charge the customer an exorbitant amount for it. Sadly there is no helpline number on careem app that the customer can call directly to report that its not his/her fault, the lazy driver isnt there and not picking his phone. Horrible experience. Everytime i book a careem im late to work and end up getting a regular taxi. The arrogance of these people. Their customer support team is lousy. Hasnt once gotten back to me despite several complains.