Since posting a 1 star for the review below, Broadway contacted us and fix everything that was not working and refunded the fuse and diagnostic fees. Reviews do work!!
You are supposed to get a better used vehicle when you buy from a dealer. That is why Kelly Blue Book and Edmunds give a high ...
Everything went smoothly and quickly. Saw the pickup I liked on the website, then called for additional info. Very detailed description from the salesman. Very knowledgeable and helpful. After I got loan approval, went to the dealership to get the pickup. The whole process was simple and easy. I'm v...
Love the van we will be back for something that is updated
Great sales and management team. Will bend over backwards for you.
They had a difficult time finding the noise but finally figured it out. They were very fair with the pricing. Julie my advisor did a super job.
Last week I brought my wife's car in for service on her 2013 Ford Fusion. The power steering was no longer working. After diagnosing, the service department called me back and stated some type of animal chewed through a wire which was causing the power steering issue. They stated in order to fix the...
Julie Anderson was my service advisor, when I explained the issue I was having with my truck she knew exactly what to have her team check for. She was very knowledgeable and respectful of my time. Even though I did not have an appointment she got my truck in right away resolved the issue and also ma...
I bought a used vehicle about 4 years ago from there and went back to purchase a F-150. Lynn was the sales agent and was very helpful.
Was looking to get out of my VW Jetta (also purchased at Broadway (Ashland) and reached out on social media. I researched different models and what I liked from past vehicles and Brady reached messaged me and answered every question I had, from leasing to financing and what models had features that ...
Worst customer service I ve ever experienced. Brian, Norm and Jay have zero customer service skills. Was lied to multiple times about when my car was going to be done. Was threatened by Brian that if we left a bad review our car wouldn t be fixed. Was told that I was not allowed to speak to anyone i...
Got oil changed today. Darren G is awesome how he takes care of his customers. He's professional and knows what he's doing. We've been going to Broadway for years. We leased our latest 2 vehicles from Broadway, and probably won't go anywhere else again.
Desk personnel very pleasant. Just in for an oil change and tire rotation. Didn t appreciate the greasy finger marks on my hood on my newly washed truck.
They have no idea how to detail vehicles, holograms galore!
Was a great experience working with Creed S. He had everything prepared before I got to the dealership. Very well organized and easy to talk to.
Also learned a lot from Bob in the finance area. He knows what's going on..
We worked with Cory Jones and he was great!!! My husband wants to buy a truck and have Cory help us out again.
The over all experience was pretty good too. We definitely will be back
I came in for oil change right at 7 AM took care of me right away . I was out in less than an hour. Everyone was very friendly and competent.
My car was taken care of in a timely and efficient manner,I was very pleased with the service on my visit.
We were referred to a certain individual for our first oil change since purchasing our new SUV. Upon arrival this man which we thought was going to be changing our oil, was a service advisor only. We had no idea who would be doing our oil change. Was looking for a senior person, not a young person h...
They kept me informed of services my vehicle needed and costs so I could make an informed decision prior to the work being done. They gave me a time when my vehicle would be ready and they met that.
We took our New Santa Fe to the Broadway Collision Center for minor paint repairs. All work was done flawlessly and as promised, on time.
Great people to work with - especially our sales person Creed! Worked really hard to get us the best deal.
Broadway Ford is alway about making each customer's experience personal and friendly.
Brake light issue, told an hour, I was driving in a half hour!!!
Have bought 4 vehicles from them and are completely satisfied - we WILL buy our 5th and more from them!
The Flex is great! Lots of space and drives good. The only reason I gave it 3 stars is because when I picked it up they did not clean it. There was garbage in the back seat and it smelled of cigarettes. It took a couple cleanings to get that smell out.
Service here at Broadway Ford has really declined and is not a place I would bring my vehicle. I had re-call work done on a Friday and I was told my car would be done that day. Well they didn t get it done that day and I had to use a rental car that was covered by them; but I was to return the car...
Friendly and knowledgeable help!kept me in the loop as the service to my car was being done!
It would be helpful if the oil change techs actually did their job and replaced all of the parts that they took off
I started my car search at your local competitor. They were not really interested in selling me a car. I stop in, just to get some pricing information and purchased a car that night from Galen Sherbon. I felt he was ethical and spent the time to get me exactly what I wanted.
Easy to schedule, waiting room is well outfitted to pass the time. Shuttle service fast and frequent. Clear about cost and time.
Everything went well with the replacement of the recall on the vehicle 3rd one.
Went to get tires put on work van they said back brakes were bad so they changed him drove 20 miles brakes went out ripped all the brake lines off helper was laying on ground they said the bolts backed up but they never tightened up never said sorry never did anything special just fixed it again whe...
Thank you to Michele in the service department for assisting me in getting a mechanical issue resolved. She is fantastic to work with! From beginning to end everyone with whom I interacted or work on my vehicle did a terrific job.
My car expert, Tyler Koster, was very good to work with. He wasn t pushy. I didn t know him at all.
He interviewed me when we started the car buying process so that he could get a feel for the type of car I was looking for, the features I wanted, and my budget. He was very conscientious about st...
There was initially an issue but they were quick to correct it and explain what happened. I have always had a good experience at Broadway Ford service department even if they make a mistake they own it and make it right.
Excellent experience with my Ford Explorer at the Military site!
Had a body shop appointment and got picked up by the Hertz agent across the street. Went in and they took care of me in less then 15 minutes which even included the walk around to check the car. To my surprise it was a hybrid so the agent gave me a short crash course on it which was very helpful. To...
Broadway Ford has always been great to me. I purchased 2 Fords and everything was awesome. Even the service department. I was foolish to think all Broadway locations would be the same. Broadway should really look at their Ford location and make it the standard. Comparing the Ford to Chevy dealership...
We had a great sales person (Mike Hendry). Made us feel relaxed and answered our questions. It has gotten more complicated buying a vehicle and a sales person who is responsive to the customers needs and willing to take the time to answer your questions is fantastic. Mike did a great job. Nick took...
Looked at new F150s, Lynn Scholz was the one that assisted me, she is one of the nicest most knowledgeable sales reps I have met. She worked really hard trying to find the truck I wanted but it didn t exist at this time because of a fire in the factory there was a shortage of trucks. Broadway For...
I purchased a new F 150 in 2012 and had to take it in three times for water getting into the passenger compartment. The first time they said it was the GPS antennae on the roof so they resealed it. I get truck back for the satellite to have no connection so I bring it back on a Saturday and they won...
My recent service experience was very good with Broadway. They communicated costs ahead of time so I had no suprises. They fit me into a schedule that met my time constraints. Overall a very good experience.
Service on my vehicle was cometed quickly and was done well. O will be returning here for other service my car may need. The staff was friendly and got me right in.
My purchasing experience of my new Ford Edge ST from Broadway Ford in Green Bay, WI was wonderful & so much better than I anticipated it would be. Our Salesmen Creed was extremely knowledgeable about the vehicle & all of it's new features & updated technology. He was very patient with all of my ques...
We brought our F150 in for recall notices we received. Everyone was so friendly and explained what needed to be done. Everything got fixed!
I have not had any luck at the Ford Service Center here. Back in September, I took my vehicle there for an oil change. They told me I had a broken transfer case seal. While they attempted to replace the seal they broke the transfer case. So they replaced it but installed it backwards and this was so...
I went to broadway with a budget, and Jeff helped me stay within that budget. I love my car and I m happy that I picked broadway automotive.
Vary kind , lady that helped me out. I'll be back.
Broadway Automotive is amazing. My car was damaged and they picked it up same day and communicated with me each step of the way. My car was fixed quickly. I picked it up and everything is great. The staff was great to talk to, both in person and on the phone. They are very friendly and knowledgeab...
Very professional company, worked hard to get me the best price on my tires and service. Thank you I will be back.
Great people, very helpful salesman. Everyone got together to get me a great deal on my 2018 Ford Edge. Great place to shop for your next car or truck.
They are a great group to work with
I thank them for all the help and getting the job done fast, me home
Major thanks
Steve
Don t think I ll be getting another Ford. I ve had Fords pretty much all of my life. But the last two Fords I ve had. (2001 5.4 and 2013 Ecoboost). It looks to me that Ford products are being made pretty cheap. My 2013 I have right now. I just had to have the timing chain replaced. And apparently th...
Car was serviced on time and correctly. They even dropped it off at my work and had it washed.....sweet!
Christian Gomes did an excellent job as my salesman for the new Mustang GT I purchased.... very knowledgeable and enthusiastic as well.
i made a silly mistake which led me into the collision center there at Broadway Ford. i walked out still feeling silly but, my vehicle would never be able to show signs of the mishap. top-notch service and work!
Braden was the reason I bought my truck from Broadway. He is an outstanding guy that went above and beyond to answer any questions I had and finding me my perfect truck.
A+ experience. I can't say enough about the great service and attention to detail. No pressure. No tactics. Good conversation. Honest and thoughtful. It was worth the drive down (even under stormy weather conditions to get there that day). I appreciate Cory Jones and their staff for providing me out...
Thank you to everyone at Broadway Ford for the superior quality service! Love our 2018 Ford Edge!!!
Very helpful. Explained everything well. Was a nice and easy auto fix
They handled an issue I had quickly and courteously. All I did was let them know of the situation and what I would appreciate to have done . They said it would be taken of .
Excellent customer service! Did the multi point inspection and caught something that would have been costly if I hadn't had it fixed then. Thanks Broadway
Very happy with the service and treatment I received from Jonathan. When the maintenance took longer than projected he was most gracious in providing me a discount.
This is the place to go if your looking for a new vehicle. My situation was very complicated and the finance team and sales team made everything so easy. It is worth the visit. They also have a large selection to choose from and many options to consider. I could not be more please with my experience...
Excellent customer service and good recommendations for service needed on my truck
I purchased a used Subaru from another Ford dealership. I took advantage of the added maintenance package so I wouldn't have to hassle with oil changes. I've come to Broadway Ford 3 times now for oil changes and we can never seem to get the warranty straight. Today I was told I don't have any oil ch...
Cannot say enough about the team at Broadway!! I have been a huge Ford fan for as long as I can recall and after living in Chicago, Cincinnati, Northern Illinois, and now here in Green Bay, the family of employees at Broadway cannot be beat! From sales to service to parts to finance, we have never...
My salesman was Chris Krause. He went out and found the vehicle I wanted and communicated with me every step of the way. I will always work with Chris in the future.
Love the vehicle I got and the guy i worked with to buy it. Very pricey diagnosing and service charges. Other repair shops do the same work for much cheaper, and will diagnose the work for a much smaller price. Also a 25% increase in oil change price, roughly double that of small repair shops. Disap...
I have been dealing with them for many years and have had excellent results every time. Stu Solberg has been extremely helpful in getting me exactly what I am looking for. 5 stars for everyone
The service department is fast and efficient. Had all my struts, control arms, and alignments done.
Darrin is always professional and friendly. The shuttle service was awesome, too.
Good service I got the truck back when they said I would and tehy gave it back squeaky clean
Went in for tire rotation after I tried to rotate myself. I broke one breaker bar extension (lifetime replacement tool). Next I moved to the impact driver at 100 psi, and still couldn't remove wheel nuts. Damaged wheel nuts in the process. Took the vehicle to the dealership. Lady behind the cou...
Lynn was very informative, we had an F350 super duty before purchasing the new one so we knew a lot about it. She does know a lot about the trucks.
I brought my car in for an oil change, that s it. When I got it back it was shaking and grinding like the wheel was about to fall off, I was forced to pick my kids up from school like this. So the next day I brought it back, they said it was the front lower ball joints and admitted that putting the ...
I went to Broadway on Military after looking at multiple different used car dealers around town. I came in expecting this dealer to be like the others, but Broadway had a wide variety of cars at a much cheaper price than any of the rest of the dealerships I went to for used cars. After I test drov...
Ben Rupiper at Broadway was an awesome person to deal with. He is the reason I will be coming back for more oil changes at Broadway. I will also buy another new Ford F150 because of Ben's professionalism and positive personality.
Very pleased with the staff. NOT PUSHY AT ALL. Best experience in buying a vehicle ever. Told them up front what we needed a truck for and price point for payments. They came back with several options and hit it out of the park with each option offered.
Got a oil change and radiator coolant change done on 02/14/18. Drove suv home and temp gauge never got warm, checked radiator tank and it was low. waited until next mourning to check it when it was cooled. Was way low, so had to go back to have them fill it. They spilled fluid by the cap and did not...
Excellent customer service by Darin. Went overboard to ensure my F150 issue was fixed and fixed right! 5 stars to Darin!
Sterling and Malik did an awesome job finding time in there day to fit me in their schedule.
I had an almost good experience during my visit. All thanks to Ben Rupiper, the Assistant Service Manager who gave us a warm time and making sure we got the best service.. Though i m still angry I got charged to have my bright light fixed even though I bought the car that way. Ben is a keeper and ...
They had a good variety of different cars to choose from. We looked at a lot of dealers but this place stood out because of the Gt350 in the show room. We are extremely picky, and you should be when it comes to your money! I got just the right sales guy too. Chris Gomes put me on just the right test...
On my 4th truck lease now, somehow the team at broadway always gets it done!