Shane Hanson

Review of Broadway Ford

Last week I brought my wife's car in for service o...

Last week I brought my wife's car in for service on her 2013 Ford Fusion. The power steering was no longer working. After diagnosing, the service department called me back and stated some type of animal chewed through a wire which was causing the power steering issue. They stated in order to fix the problem it would be over $2,000 to replace the steering gear. I trusted there assessment, but thought maybe it could be done somewhere else for cheaper. So I decided to get another opinion. I paid Broadway Ford a $135 diagnosing fee. I then took the vehicle to another reputable repair shop, thank gosh I did because they replaced the chewed through wire for $42 total, completely repairing the issue. The reputable repair shop stated there was nothing wrong with the steering gear so why would you fix/replace something that doesn't need fixing or replacing. It was just the chewed wire that needed replacing. I called back Broadway Ford and asked why this was not an option when I had it in. They simply said they "thought" it stated somewhere in there service manual that replacing just the wire was not an option. I asked them to please send me confirmation of this and the service manager stated he would look into it and call me back. He still has not. I've called and left messages and have still heard nothing in return. It seemed to me he was just trying to get me off the phone with no intention of returning my calls or helping me understand why in the world they wanted to charge me over $2,000 to replace something not broken. When I bring my car to have it repaired I trust that the people looking at the car are giving me an honest and fair assessment or at least giving me all the repair options. I also asked the sales manager if I could at least just be reimbursed my $135 diagnosing fee because of the improper diagnosis. He stated he would look into that as well. I'm still waiting for that call too. My wife and I have spent lots of money at Broadway Ford throughout the years. Our trust has been broken. We will be taking our business elsewhere from now on.