Very upset. It s 5:45am in the morning. My alarm panel is beeping and flashing Check 6F. Called my 24 Hour alarm service and was on hold over thirty minutes. They never picked up. I guess my 24 hour alarm monitoring service isn t staffed. I consider paying a monthly fee a waste of my money. Consider...
The technician was awesome! Very friendly, courteous, efficient, and knowledgeable. He did an awesome job! He deserves a management position... guiding the Ackerman team towards the exceptional, legendary, customer service experience he provides.
Technician arrived exactly on time, diagnosed the problem within minutes, offered a couple solutions that would save me money, then I Ed the problem. In addition he answered some questions that I had about the system. Knowledgeable and pleasant. Great experience!
I am VERY unhappy with their customer service or lack of one. I have been on hold to speak to an agent for over an hour. I even sent them a text (which they recommended to get in touch with them faster) but didn't get a response. Interesting though that they are very responsive when they want you to...
I ve been trying to reach someone for over an hour. The alarm panel is beeping and I CAN T GET ANYONE FROM THE 24 HOUR ALARM COMPANY TO ANSWER THE PHONE. This is horrible service.
Very upset...it's 3 am in the morning my alarm is making a beeping noise, 103 communication trouble, I have no idea what this means. I call my 24hr/365 alarm company WELL guess what? They are NOT 24 hours, no one ever answers. Thank God I didn't have a real emergency. I will be getting a new comp...
Sammy, the tech who came out was very knowledgeable and very courteous. He came out and replaced my radio signal before, and then he came to install a wireless system today. Both times he was very quick and answered all my questions. Ackerman should give him a reward.
I'm a current client and if you want to change anything or trying to respond about a alarm... Good Luck!! Since the pandemic service has been horrible... Been waiting on the phone For an hour and twenty-two minutes and still nobody answered my call...still waiting...this is so crazy.. would not reco...
This morning our alarm triggered at 3:20am. It obviously woke my wife and I from a deep slumber in a panic. I ran through the house to see what had happened and there was no sign of a break-in or reason for the alarm to go off. I called Ackerman to get their help and was sure it would be moments bef...