Very upset...it's 3 am in the morning my alarm is ...

Very upset...it's 3 am in the morning my alarm is making a beeping noise, 103 communication trouble, I have no idea what this means. I call my 24hr/365 alarm company WELL guess what? They are NOT 24 hours, no one ever answers. Thank God I didn't have a real emergency. I will be getting a new company. The answer from the owner is NOT answering my question...I didn't have a power outage, the issue is I thought you were 24 hours and you are NOT. I have put in several calls, left my number and still no return call.