I am VERY unhappy with their customer service or l...

I am VERY unhappy with their customer service or lack of one. I have been on hold to speak to an agent for over an hour. I even sent them a text (which they recommended to get in touch with them faster) but didn't get a response. Interesting though that they are very responsive when they want you to upgrade your system, but when you really need them, they are nowhere to be found! I'll be switching. There are so many other security companies out there.