What a cool rooftop pool! I'm sure it's better in warmer weather, but it was fun to swim on the roof for a bit. The bar was out of ice for some weird reason, but the bartender was so super friendly that I kind of didn't care that I couldn't get my drink of choice.
Great People and amazing service. Located within walking distance of downtown.
Great rooms, everything feels brand new. Good sized gym. Platinum breakfast is a great value here.
Very luxurious bar scene with good music and a mature crowd.
Great hotel. Fantastic staff. Great rooms. Wonderful pool. Located within walking distance from tons of places to eat and shop.
Do not book a room here. They are rude and will not let you change reservations dates.
Went for company event, cocktails, dinner. Service was great.
Anything & everything from the service, atmosphere, restaurant/bar selection & events, W Austin has IT! I've been a guest for yrs & cannot get enough of it. I visit several times a month and like to introduce friends to it. Thank you for always treating me so well!
Always a fun atmosphere here! The drinks are incredible and so is the service.
The Moody Theater is by far the best music venue in Austin Tx! Love seeing so many amazing artists here. Don t miss it, there isn t a bad seat in the house!
Very hip hotel with a really fun and relaxed vibe. The hotel pays attention to small details including switching out the floor mats in front of the elevators depending on the time of day to say things like "good morning" and "good evening". It's really nice. The staff is also very friendly and helpful. Additionally it's very close to the river walk and business district
I normally stay at W Hotels because of the exceptional experience they offer. This Hotel is a glaring exception to this. The room had holes in the walls, the bed linens had holes in them, the surface finishes of the tabels had chips in them and the shower head FELL OFF THE WALL! They were very unconcerned with my complaints of the disrepair and with only two exceptions, the staff was rude and/or useless. The two exceptions were the Bellman named Tim, he went above and beyond to try and resolve the issues with my room during my staff. This was truly exceptional service and I can explain how kind and helpful he is/was. The bar tender (I forgot his name) but a bearded gentlemen with a mohawk is a fantastic mixologist and is truly a delight to converse with. Your time here may vary from mine, but I would certainly use caution before booking.
I went for an event during SXSW. I was for a short time but I thought the quality of the hotel was good for this kind of thing
Absolutely delightful experience. The rooms were spacious, the staff was helpful and the newspapers (WSJ/NYT) were a great touch for travelers. I loved the personal touch - I needed thank you cards and asked the receptionist where to get one but he volunteered a few which was really helpful and saved me one more hassle while traveling. Thank you W!
Blu at the w... $150 ga for an empty bar venue on f1 weekend. Big disappoint, won't be back.
Very comfortable, clean and quiet. Very Reasonable price and good service and staff.
Location is great - close to bars, restaurants and within walking distance of Rainey St
Went to the pool with friends. Had tasty drinks and an amazing time.
Great place to grab a drink with friends and coworkers.
Very modern and beautiful but I would not stay if you are paying regular price. Very expensive and the room was a bit small. The best part is that it is central to everything in the scepter. Parking is expensive, 35 per night.
New chef's both savory and pastry mean good things are happening at Trace. Lawrence Kocurek is back in the kitchen after running a family charcuterie business. I have been a big fan of his since he was leading the brigade at Roy's, so guaranteed good things if you order either the fish or charcuterie offerings. But my favorite dish on a recent trip was a housemade pasta with rabbit. Beautiful bunny get in my belly! As for sweet, I will follow Janina O'Leary to LaV for more of her genius but new pastry chef Angel Begaye has outdone herself at recent events with tasty tidbits. Loved the bites she brought to Big Chill.
Nutty Passion Fruit Cake
Citrus and Berry Mousse Shot
My stay was great, bitia was great made me feel like I really mattered in the hotel industry!
This hotel is where to stay if you can afford it. Great location. Super nice rooms, bar, service, etc. Great location in downtown Austin. Take a pedicab to one of the many bars around here.
Bad experience, with management, when there website was down for days at the time of my scheduled stay. Could not cancel on the website and called Starwood, who said they cancelled my reservation. I continued to call for 3 days and finally they sent communication to the W to ask the penalty be waived. This was due to a serious family emergency, and Starwood said the penalty would be waived. But instead the W claims I was a NO SHOW. What a bunch of crooks
I love the bar and lounges, including the hidden bar, downstairs--a great place to meet friends and even have quiet conversation.
Clean, spacious rooms. Friendly staff. Interesting decor and lighting.
Didn't actually stay, but was beautiful and everyone was nice.
Had the very best time while staying here on NYE! The entire staff was very attentive and they set the standard in hospitality! It was apparent that they were very educated and trained. I highly recommend for the best Austin has to offer for an inclusive stay and play, for a modern and upscale experience. There is no better.
Very friendly staff that accommodated us by storing luggage even when we weren't staying there. The restaurant is very good as well
Drinks are SUPER expensive. A nice venue, of course, but not nice enough to pay $15 a drink. The kind of place you stop by on a social call, nurse one drink for awhile, then move on.
GREAT PEOPLE WATCHING! Where all the fancy schmancy Austinites go to play...
If you re a black law abiding citizen you will be treated like trash.
If you care anything about the progression and of America do not stay here!
Amazing hotel in downtown Austin. Clean, modern and perfect location. Great pool area, nice accommodations and friendly staff.
I do a lot of traveling any the W is one of the nicest hotels I've stayed at. The hotel staff was extremely helpful. I experienced a better night of sleep at the W than I do I'm my own bed.
Clean atmosphere and rooms with a ton of amenities. Friendly and tentative staff. I will definitely be returning when I visit Austin.
Cool bar downstairs. Nice fireplace and cool design.
Pretty good rooms, great gym with new equipment and paletons, and great cleaning service. One issue with Ashley from the front desk. She was incredibly rude when I tried to make an edit to a hotel bill for a promotion. Most other front desk, valet, and restaurant staff were nice.
Mattress too hard, pillows are too soft, AC points directly to the head of the bed, towel hanger makes it impossible to close the shower door causing water to spill, shower head is hard to adjust, restaurant menu for in-room dining doesn t tell you that some items have meat, they charge 24% for ordering to your room and you re still expected to tip, snacks and beverages are incredibly expensive, internet is paid, room is expensive.
It s just not worth it to stay here, you re better off staying at another nearby hotel.
Spend the Sunday at the hotel pool. Chill atmosphere and a good time hanging out. Highly recommend!
The 4th floor poolside area is really nice and has a very comfortable atmosphere.
My girlfriend and I celebrated our anniversary in December, and we decided to stay here for the weekend since we have never been to Austin. The staff at the W were outstanding. They made us feel very welcome! They helped us to any of our accommodations. The suite we were in was spectacular! The full size bathtub was awesome! I definitely recommend staying here. We will be back again.
Very new amenities compared to last time I visited. They must have renovated. The shower was very nice. Not your standard shower soap either.
If you've got more money than you know what to do with, go for it.
Was here for a company event that spanned 2 days. I was very impressed by the organization of the caterers, the food was also delicious. All the bathrooms were well maintained and there were lots of them.
Lost person item, got a dirty towel, got unrecognized charged for mix bar.
I and my team stayed there for a business trip, several of us lost our personal belongings in the hotel, I got a very dirty towel, and was charged for mix bar, which I swear I did not take anything from the room! Staffs are not helpful on the lost nor the hygiene issue!
Not what I expected from a W. Minimal lobby; rooms are ok.
They can be expensive but you're paying for the cleanliness and service. One of the best W's in the chain. I'd recommend it for travelers
The hotel is nice. They keep it modern and relaxing. The food is great, drinks are strong, and spa services are wonderful.
Disappointed with the service here, nobody greeted me at valet, guy was just sitting there and finally came up and asked if I was picking someone up. Didn t offer to help get bags out of my car. Reception was dismal, girls working the front off to the side talking. Room was very nice, but some of the furniture is dirty. Headboard had a bunch of ugly scratches and tears. Didn t appreciate that the towels were hung up messy. Everything just a little beat up in the room. Didn t meet my expectations of a W hotel.
I can't speak for the hotel rooms, as I was not an overnight guest. My experience was as an attendee of my niece's wedding. The hotel hosted wedding-related events over three days and the staff pulled off each event flawlessly. Attentive and professional are the words that come to mind. I'm not easily impressed, but their efforts were noticeable.
A finely curated, well appointed space for meetings, banquets & special events.
Security staff is professional and courteous. They provide prompt and efficient service.
Trendy, Modern, Sleek... the best hotel in Austin! Cheers.
I absolutely love the W Hotel in Austin. It's unquestionably the nicest hotel in downtown. It's swanky, the service is great and the rooms are spacious and comfortable. Couldn't recommend a hotel more. Also, they have a great gym and a sweet pool for daytime socializing.
The lobby of the W Austin is inviting and chic. They have a dessert called "drunken doughnuts" at the bar. They are delicious and the drinks are always good. I recommend booking a room in advance for vacation, events, etc...as they tend to fill up during special events.
Slick bar. Nice place to meet people from out of town.
I have had excellent stays here with the family. As a spg platinum I was treated very well with nice rooms and service while staying there. My most recent stay over Labor Day weekend the hotel was very busy with weddings and afternoon pool parties, but we still felt comfortable at the hotel with kids.
All the areas of the hotel are nice and comfortable. We enjoyed drinks in the lobby bar and there was regularly a DJ playing music. Also ate at the restaurant for breakfast, but also tried some of the nearby options. The gym was large and one of the better ones I have seen at a hotel gym. Plenty of free weights and cardio equipment available. Also many common crossfit type equipment.
The location of the hotel is convenient for downtown and the lake near by. All the attractions are near by by Uber or the many many e-scooters and bikes available.
This hotel has beautiful rooms and a fantastic gym. However, my overall experience was negative and I won't stay there again.
- I arrived at 8pm on my day of check-in to be told that my room was no longer available. I was compensated, provided with a room in a nearby hotel, and upgraded at the W for the remainder of my stay. What sticks with me is how several hotel staff remarked, "This has never happened before!" Of course it has, and it is condescending to pretend otherwise. When I brought up this concern in my complaint to the manager, it was not addressed. I was told that he was, "sorry for how I feel", which is an apology no-no.
- WiFi is listed as an amenity, which gives you the impression it is free. If you want WiFi, you have to pay upwards of $15/day, depending on the level of service you want.
Best gym I have been to in awhile at hotel and friendly quick service.
Work event. Social room was nice. Food was very good.
Spent the majority of a cold rainy day in the cozy living room with the fire place where I enjoyed the music, cool decor, comfy seats. Never disappointed with W hotels
Stayed here for a week and enjoyed every minute. One of the best rooms I've stayed in for awhile. Great service and felt like a mini home.
It was a very nice hotel with a call and soothing atmosphere. I went for a wedding and everything was set up perfectly and employees were all around to help with anything we needed. The valet parking was extremely expensive in comparison to other places nearby.
Very nice hotel with a friendly staff in a central downtown location. The TV was on the fritz and even though a technician was sent up, the issue persists.
Fantastic hotel I just wish it had more unique features like the W in Santiago, Chile or Istanbul, Turkey.
We went there to attend an office party. The place was nice and kinda upscale but only thing I felt weird was that the party was scattered into different rooms. Probably because of the huge crowd.
Stopped in at the Red Room to have a cocktail before going out during happy hour. Definitely not my first or last time dropping in. Always an enjoyable time.
Lobby staff very friendly, informative and accommodating. Room was very comfortable and fully equipped with all that you could need. Great location. Would stay here again.
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Very nice hotel five star service all the way this is definitely a five-star hotel in my eyes had a friend staying in town and got to stay in a pretty nice hotel room while he was in town awesome hotel which is also attached to the Moody theater. It s always busy here but that s the way I like it
Great hotel with a extremely comfortable rooms. The bar downstairs by the restaurant was pretty awesome and our bartender was extremely knowledgable and made us some pretty cool craft cocktails. Highly recommend this hotel if you're looking for a modern and chic hotel.
ALL I CAN SAY IS TOP OF THE LINE. Views are amazing. Security love...love ...love...tons of celebrities stay here. Maxwell, Hillary, Janet Jackson, Chris Humprey, Future, Vince Young....sidenote where he was coming from when he got a d.w.i #austinblogger
Company party. Great friendly staff, beautiful spot.
This hotel is clean and in a good location. First the good. Hotel has a nice pool and good food and a great location. Heres the bad, poor management decisions. The W here invites the general public in for all types of occasions. Todays occasion was Free Yoga and a Free Drink. While at the pool with our family the pool was taken over by a free yoga lesson and a free drink to the general public. No hotel guest were in attendance.
We were the only hotel guest at the pool. Yoga Instructors told us where we were allowed to be and where we couldn't be. Dont get me wrong I love hard bodies and yoga just as much as the next person but Don't be so hard up for new business by word of mouth that you give the amenities that others pay for for free to the general public its tacky. While we pay $15 for Drinks others are doing free Yoga and getting free drinks in front of us. Find a way to encourage your guest to use the pool. None of your Yogis hung out for the free drink they all bailed out. We just had to hang out and whisper for an hour during their free session.
Also they don't use fitted sheets on the bed and they made my bed with rollaway sheets and I woke up in the middle of the night with my sheets up around my knees and the middle of my back.
You can do better W get with it.
Bed is very comfortable and the rooms are neat. No coffee in room which is weird and even though the thermostat was set on 68 it still got hot at night which was strange.
Great location. Friendly staff for the hotel and the residences
Convient in the heart of downtown Austin. I attended a wedding being held here and it was absolutely beautiful.
The bartender, Nathan was wonderful and makes amazing drinks.
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