Bad experience, with management, when there websit...

Bad experience, with management, when there website was down for days at the time of my scheduled stay. Could not cancel on the website and called Starwood, who said they cancelled my reservation. I continued to call for 3 days and finally they sent communication to the W to ask the penalty be waived. This was due to a serious family emergency, and Starwood said the penalty would be waived. But instead the W claims I was a NO SHOW. What a bunch of crooks