Lost person item, got a dirty towel, got unrecogni...

Lost person item, got a dirty towel, got unrecognized charged for mix bar.
I and my team stayed there for a business trip, several of us lost our personal belongings in the hotel, I got a very dirty towel, and was charged for mix bar, which I swear I did not take anything from the room! Staffs are not helpful on the lost nor the hygiene issue!