I normally stay at W Hotels because of the excepti...

I normally stay at W Hotels because of the exceptional experience they offer. This Hotel is a glaring exception to this. The room had holes in the walls, the bed linens had holes in them, the surface finishes of the tabels had chips in them and the shower head FELL OFF THE WALL! They were very unconcerned with my complaints of the disrepair and with only two exceptions, the staff was rude and/or useless. The two exceptions were the Bellman named Tim, he went above and beyond to try and resolve the issues with my room during my staff. This was truly exceptional service and I can explain how kind and helpful he is/was. The bar tender (I forgot his name) but a bearded gentlemen with a mohawk is a fantastic mixologist and is truly a delight to converse with. Your time here may vary from mine, but I would certainly use caution before booking.