Just plan on giving your trade to them for half of it's worth and paying top of Kelly blue book for theirs . they didn't have the car I traveled 3 hours for and wasn't notified after asking for them to let me know if it was sold before I got there.
Just purchased a 2018 Jetta through Sheehy VW. I worked with Mohamud Ali, it was a very pleasurable and easy going experience. I already knew what I wanted and was able to negotiate my price point with Mohamud Ali. The financing aspect was quick and painless, and the whole process start to finish took a little over two hours. I highly recommend Sheehy VW, and Mohamud Ali, if you're looking to get into a new or Pre-owe Cars anytime soon. Thank you again Mohamud Ali
I had a terrific experience at Sheehy VW. Jonathan made buying a car fun! He was very easy going and really knew his product. I would definitely buy from him and Sheehy VW again and I love my new Atlas.
We were looking to buy a new car to use for road trips and our active lifestyle. Riadh was excellent to work with and very accommodating. The whole process was top notch, and I can safely say that it has been the easiest decision for us. Thank you Riadh and Sheehy VW for a great experience!
GREAT experience at Sheehy Volkswagen of Springfield
False advertisement!!! List one price then tell you another $2000 more. Then refuse to answer why price is different.
Good prices, but it's a volume car dealership and that's how you get treated. Imagine if Wal-Mart sold Volkswagens.
After my old VW Jetta, which I loved dearly, was totaled in a tremendous hail storm, I was in the market for a new (used) car. I knew I wanted another VW, but I was struggling trying to decide what model I wanted. I went to multiple dealerships across VA and encountered persistent car sales men who would blow up my phone multiple times a day. Most made me feel uncomfortable, ensuring that they could get a VW preowned certification on a vehicle I was interested in by tomorrow. I met with one gentlemen in Richmond during the beginning of my search who told me "if this wasn't the car I was going to buy, then I shouldn't waste my time or his time because he was on commission." He never gave me a walk around and offered to let me "drive it around the parking lot because he didn't want to get his dealer tag." Needless to say, the experience was growing old quickly and I felt like I was back at square one. I went to a CarMax to check out multiple makes and models and fell in love with the VW Tiguan. It had everything I wanted and all the features I never knew I needed. I did more and more research and set out to look at 3 dealerships in the northern Virginia area. I went to Sheehy first and the nice lady at reception paged Bill. I told him about the Tiguan I saw online which must have just arrived because it hadn't even been through detail. The rims were all cut up and it wasn't in the best condition. Bill immediately said he wouldn't feel comfortable selling this one to me and I didn't feel comfortable buying it. We looked at two more options and went for a test drive. I loved the cars, but I wanted to weigh my options and visit some other dealerships. We exchanged cell phone numbers and parted ways. The next dealership was terrible. I couldn't get out of there fast enough! I called Bill on the way home and let him know the terrible experience I had (again) and that I would be in touch later in the week. Bill stayed in communication via text which took so much pressure off the situation instead of constant phone calls and emails. I went back later in the week to purchase the Tiguan and have loved every minute of owning the car. Thank you Bill and thanks Sheehy for saving my first car buying experience!!
Following the sudden loss of one our cars, we visited Sheey's to see what we might do next. Working with Paul Wicker proved to be a highly productive, and rewarding experience. He was well informed on the VW product line and features. He helped find what we wanted at another dealer, and arranged for its purchase and delivery to Springfield. With its being end of year closeout, we walked out with a new car, meeting our expectations, at a very affordable price. If that doesn't qualify as a yardstick for success, then I don't know what does!
I came in the other day to look at a GTI model that I was interested in and one of the sales associates named David Perez was knowledgable and helpful in assisting me with my purchase. Car buying at sheehy's with salesmen such as David makes the process so much more quick and easy when product knowledge and customer satisfaction is held at such a high standard. Thank you Sheehy VW and Mr. Perez for helping me with my purchase.
I purchased a used 2013 Lexus GS350 from Riyadh earlier this month. I came in at 9am and I was out of the dealership by 11 on the dot. Riyadh made my car buying experience fast and easy start to finish and I ended up getting a great deal. I recommend VW Springfield and working with Riyadh for anyone looking to purchase a new VW or used car.
Riadh made my day. I bought the black VW 2013 Golf TDi and he made me feel at ease during the whole experience. Would definitely recommend him to my friends and family.
Anthony
My experience purchasing a vehicle from this dealership went very smooth from beginning to end. The sales agent Ray was very professional and down to earth. He worked very hard to get me my wife a much better deal than anticipated. The whole team that worked on our deal was very courteous and engaging. I would definitely purchase from them again and recommend this dealership to others.
Great deal and a hassle free experience. A week ago, I placed a price request on True Car, got responses back from Sheehy VW and two others. The entire negotiation with Sheehy was done over email. I did enough research and planned to stick with my price target. I also contacted Lindsay VW in Dulles directly after reviewing their online discount. Even though their final offer price was higher than their on line advertisement (remember "bait and switch"), Lindsay has a big and impressive operation that truly convinced me to sign a deal that evening, until I saw Sheehy offered number over the email while talking to Lindsay sale consultant. A significant price difference between Lindsay and Sheehy. So, on that same evening I drove to Sheehy. Jorge Perez was assigned to work with me. He gave me a simple break down of the offer when I arrive. He was very friendly and professional entire time. Then on to the financial specialist. There was no high-pressure sale tactic for an extended warranty or extra undercoat etc. I was in and out with my new GTI in less than 1.5 hr., including test drive, offer paper walk through, and financial paperwork. Unfortunately, a few days later, I noticed several issues with my GTI. There, Sheehy service team was also professional, providing detail information of the issues and resolution. I can not fault Sheehy for VW quality control. I guess each dealer has its own philosophy and approach. Lindsay focuses on the WOW sale operation factor to impress their customer to sign deals, but I believe that "operation" cost is likely be passed onto to its customers in form of a higher price. Sheehy sale operation is subdued, they offer a better price and hassle free process. Your choice. And good luck with your purchase.
We went here to purchase a car. Unfortunately the dealership offers one price and then when you come in they keep adding all kinds of fees. We offered an out the door price in case that includes everything and they told us they couldn't do that (although the number was very reasonable for the car) and then 2 days later they called us back and told us they'd be happy to make the deal. We told them no thank you as we are now working on purchasing a different car. They kept calling us for two weeks trying to get us to agree to the offer we originally made that they turned down. How annoying to have this happen, if they thought it was so great 2 days later they should have considered the offer for more than a minute while we were there and taken us up on it. These tricks with all they high fees is unnecessary and consumers should not be told they are required by law. We've been to other dealers that don't have these fees and other dealers where the fee are much lower than this dealer. So if it is a law how are all the other dealers getting away with not charging it to their customers? At the time we were there all Virginia law stated was if the dealer charged fees they had to tell the customer and not hide it in the price of the car.
I had been searching for several weeks for a very specific new car..... I found the exact match at Sheehy VW, so I emailed them, inquiring about the car. I had previously spoken to several other VW dealers who had the make, model and trim I wanted, all with no deal achieved. I expected more of the same when I hit send on my email inquiry to Sheehy.
Much to my surprise, the sales expert who contacted me, Sami, was polite, knowledgeable and upfront and honest. He asked if I d like to come drive the car. I told him I would very much, but there was one small catch: I live 300 miles from Sheehy VW. I told Sami I wasn t interested in driving 600 miles round trip simply to look at the car. If we could agree on the price, I d drive down the following day to pick up the car I wanted.
Over the course of the afternoon, Sami put together a written offer, got my information, got the car ready and even gave me an estimate on my trade. He promised that if I drove to Sheehy the next day, he would have everything ready so that I could be in and out in under an hour and a half. I laughed- I was certain THAT couldn t be done!
I brought my mother along for the ride, and we traveled to Northern Virginia to pick up my new car. We arrived around noon, and had the keys and paperwork and were pulling out to get lunch before 1:30 PM! I am impressed! And also thankful for the diligence and efforts and gracious service Sami and the rest of the team at Sheehy displayed to us. I am also THRILLED with my new car! Thank you, Sami, and thank you, Sheehy VW! You may not be my neighborhood dealership, but I am very happy I found my new car from you!
spent 6 hours at dealership after leaving work. I had my own financing and went to the dealership after emailing with rep about a vehicle at the advertised price only to have the price changed because I didn't use the in house financing. After agreeing to a price I waited for 2 hours to get to financing only to find the price had changed again. I had a finance rep tell me one thing then email me outrages numbers saying i told him my 13 year old car was worth 8x more than it was. The price of the vehicle increased by almost 6k form advertised price.
Having bought many cars over the years, our experience with Sal Cirillo in particular and Sheehy VW in general was exceptional - and completely without comparison. Great price, including trade in. Extraordinary value. Incredible cars. Terrific service. Can't do any better.
One day I wanted to buy a car. I wanted to buy a molkswagon because I heard through the grape vine they were good, reliable cars. Although I wasn't keen on foreign vehicles, VW's tickled my fancy. I did some research and found the Sheehy VW in Springfield to be a pretty reputable dealer so I called them. I spoke with a young latin muchacho by the name of Adrian Acosta. I loved that he was bilingual as well, knowing Spanish helped him explain to my grandma what was going on. He was stellar, out of this world to say the least. Very on top of his game and informed about the different cars and options the dealership offered. If I needed him I called, no matter where he was, no matter how far, he replied in a hurry, I never had to worrrrrrrrrrry. The mole experience was just a great one and I love my VW more than I love my grandma!
What a great experience working with Maria Salimi and her team. she was extremely professional and understanding what I was looking for. she went above and beyond to help me with picking up the right vehicle and getting the right price for me. I would recommend Maria to anybody that is looking for an excellent service. she will take care of you!
Yesterday was an amazingly pleasant day. I purchased a Passat from Sheehy VW with the help of salesman, Robert Eisenbach. Robert was helpful, patient, responsive and kind. I am happy to say I am pleased with my new vehicle and I was pleased with the entire experience start to finish.
Sal was great! he knew exactly what I needed and worked his numbers around my budget and now I am a happy leaser of a 2016 Jetta.
If you are ever there, just ask for Sal, he'll get your job done in no time.
I just recently purchased 2019 Jetta, salesman Min, he was great. The process was painless and got me a wonderful deal. I would recommend him to everyone. Please contact Min Kong if you want to purchase any Volkswagen.
Brought in my 911, although its a VW dealer, for an alignment and must say the tech at this dealership did a phenomenal job and payed excellent attention to detail in terms of getting all critical camber and toe adjustments relative to one another. Car is aligned just as perfect from Porsche. Really hard to find skilled auto techs whom take pride in doing good work. The tech here is one of them.
I love this place. Got my 2010 Ford Mustang from here and it's so amazing. They are so welcoming too. Special thanks goes to the guy who sold it to me cos he was kind and gentle.
I am in love with my new 2015 GTI and I thank Tom Reber and the whole Sheehy crew for making it happen. Tom was wonderful to deal with and the whole process was easy and fast. Hands down the best dealership around! If you are looking to purchase a car, it's definitely worth stopping in and talking with Tom. Rebecca R - Fredericksburg
Great buying experience with Sheehy VW. We were provided with an upfront and honest process from start to finish from Jalloh Mohamed (Jay).
I purchased my third Car from Paul Wicker in sales. Kelly did my loan, and the interest was ok, but I had to finance with Volkswagen. I recommend them to buy a car from.
Service Department is good at one thing and that is charging more than 200 dollars more for a 60000 mile service than the other VW dealerships in the region. I know how the service world works and that a bit of a markup for a simple air filter, oil filter, and a few other simple checks. Thanks but no thanks. I'll be doing it on my own and not give this dealership 490 dollars.
Jon Hoang was my salesperson and he was great. Not pushy, very educated, easy to shoot the breeze with, and very helpful with all of our needs. Had to return a rental car to enterprise. He sent a driver to pick me up. We went to the wrong enterprise, he had a new driver there ten minutes later. I had a number I was looking to pay and he had a number as well. We met in the middle and he gave me almost all of the original coverage originally brought up. Go to this guy. Huge inventory and stupid low prices.
So you can't give 0 stars.That sucks. Just like this dealership
I lost all day
The prices on the website are just a bait,that's to be expected but the dishonesty and hidden charges by the salesmen are beyond belief
I finally accepted their price and they backed out of that telling me that the price is for LEASE?!
And the price will be higher for $1000
In the end not even they knew what they wanna sell or LEASE,which I never asked for, the car for.
Terrible service, stay away!!
Perry was super helpful. He helped me get out of a small problem and put me in a tiguan 2018 ,what i consider fully loaded. Not only was he helpful he made himself available even when he supposed to be off. I have been coming to Sheehy Springfield for about 6 years now and they have yet to disappoint but this visit was extra special because he wasnt supposed to answer my call as i was looking for someone in finance. It was fate and i couldnt be happier. Look forward to doing more business with Perry in the near future..
You went above and beyond and for that I am thankful
Iresha Ricks
Great experience with Scott. Answered all of my questions and made the process very easy. I already knew what I wanted and he found one for me quickly and even had it arrive sooner than expected. Great communication throughout, keeping me updated and following up with afterwards to make sure I was happy. I can't recommend Scott and the sheehy team more. Their customer service and prices can not be beat. This review is for sales only, I have not used their services, but I'm sure there great as well.
I bought a used Subaru at Sheehy Volkswagen 2 weeks ago and couldn't have had a better buying experience. I walked in at 9:30 and was driving off the lot three hours later! Mohammed was the sales rep I worked with; he knew his stuff, wasn't pushy, and really worked to accommodate specifically what I was looking for. I more or less didn't have to lift a finger. Hopefully I won't have to buy a new car anytime in the near future, but if I did I would definitely return to Sheehy Volkswagen.
I just wanted to take a minute to rate my recent experience at Sheehy Volkswagen Springfield where I purchased my new brand VW Jetta 2017.
As you can see I gave it 5 Stars. This was a very smooth process from beginning to end. More specifically I would like give high praise to my Sales Consultant, Riadh Mejri. Not only was he extremely genuine and a gentleman to boot, but also a true professional. His knowledge and experience in auto sales was far superior to that of the sales consultant that I encountered at other local dealerships. His approach is quite relaxed and there was no pressure from him at all
Thank you Riadh.
iMassi!
What an amazing experience! I HIGHLY recommend contacting Sal Cirillo. Great guy, made the process the easiest and fastest I've ever had. The dealership is clean, the people are super friendly, and they bend over backwards to accommodate the customer.
Tom helped me out in getting the exact car I wanted. No pressure and no problems! Thank you!
My sales consultant De Maryo was awesome. He made the car buying experience enjoyable and did not provide any pressure. He was very knowledgeable and helped us find a great deal on a Passat. He even went the extra mile and picked me up at the metro station to test drive the vehicle I ended up purchasing. De Maryo truly made me feel like a VIP!
Great team, great service! Always fast and perfect job done, service advisor Hugo Hernandez is very helpful and kind, always on top of everything! Love to do my business here! Thank you guys!
I purchased a Golf R from Paul back in April because Sheehy had the best reviews and several Golf Rs in stock. Good service. I would recommend
Fantastic people. Great experience with a recent repair!
Excellent service, Rick was very professional. The process was very quick. I will definately recommend this dealership and Rick Cypress as the go to salesperson to all my friends/family.
First time car buyer, another VW dealership gave me a hassle was there for 2-3 hours and didn t want to work with me. Called this one, got on the phone with Fredy and came & spent maybe 45 minutes at least . Got me a very nice car all thanks to Fredy! Great dealership experience.
Advertise one price but fail to mention fees that will push the price up thousands, especially if you don't use their in house financing. Wouldn't trust them to not find more ways to get money out of you.
Great place & people! I worked with Sal yesterday and he was a wonderful listener! He knew exactly what I wanted. Sal explains everything in detail and always looking out for his customers. Outstanding customer service!! I recommend everyone to go see Sal. Thank you so much Sal!!!!! I am extremely happy with my purchase.
Fredy and manager Perry were great! Easy to talk to and offer fantastic list prices. Fredy even took us on a fun test drive. If you need a new car I HIGHLY recommend you go here and ask for Fredy.
Highly recommend. From the beginning Min was extremely helpful and empathetic to my situation (my car decided to die the day weeks before a cross country trip). I felt no pressure from him to buy the first day I walked in, and he answered every question that I had. Coming from a hospitality background myself, I can say that I received top notch customer service and it truly does go a long way. He even texted me weeks later to wish me a Happy Birthday. Thank you Min for your exceptional service and kindness.
I recommend Kash to anyone looking for a new VW. My friend and I where looking for deals on a 2016 GTI, we traveled to all the surrounding dealerships. Kash from Sheehy was the only one that was willing to work with us on a deal. The other dealerships treated us harshly, it was like they didn't want our business. When we walked into Sheehy we were immediately greeted and we knew this was not like the other dealerships. Kash was very honest and made the buying experience very simple and painless.
Riadh was an exceptional salesman, very diligent and genuine. He was understanding and patient with my hectic work schedule and was readily available to answer any andal questions. He made the buying process very very easy and ensured I got the best price and APR. I love my Jeep, and won t hesitate to recommend Sheehy and Riadh to anyone looking for their next vehicle!
Amazing customer service!!! They treat you like family and they work with you to make you satisfied to your vehicle purchasing. Mr. Jalloh, Jay was very engaging, friendly and professional to work with you. I highly recommend this place to anyone that is looking forward to purchase Volkswagen and always ask for Mr. Jalloh, Jay he will help you the fullest and work with you to make your experience satisfying when purchasing a vehicle. Thank you!!
I worked with Hussein to find the car that suited me best and I have no complaints - Would definitely recommend this dealership.
I just got my vw gti, runs like a beauty. Riadh is a great salesman, he really help me out a lot with this buy. He walked me through all of the steps I needed to get what I wanted, I highly recommend his service to everyone.
I went to Sheehy VW for the first time last week; and I must say I've been a VW owner for over 20 years. The service that the sales guy provided was second to none. the GM Russ came out and introduced himself and provided assistance. They traded my car without headache and I walked out with a new GTI. Thanks VW Sheehy for making my experience wonderful at your store.
Bought Some parts for my VW Passat , Carlos Rodriguez was an excellent expert, he took time to help me to find the right part , love to have service from this man , he was nice and very patient to answer all questions from me.
I m sure appreciate that , will come back to see him in the future if I need buy more .
Thanks to Carlos!!!!
We got the last 2019 Golf Sportwagen in the store! De Maryo was very helpful and informative. We really enjoyed working with him.
I had a chance to speak with Sal Cirillo on the phone before my visit. He instructed me on what I needed to bring with me to complete the sale and how long it would take. The sale was fairly smooth as Sal took the time to answer any questions and insure I had the percentage rate that I wanted. He was very easy to work with and made suggestions without being overly aggressive.
Eric Ochoa car sales associate at Sheehy VW provided prompt, courteous and professional service. He met my requests in a timely manner for information about cost (out of the door pricing) up front; details on various trim packages. I had a pleasant experience at Sheehy because of him. Thank you
We bought a car from Mohamud Ali, who was excellent. Mohamud Ali is no nonsense, honest, and straight to the point. He didn't talk down to us and was extremely pleasant unlike other dealerships we have been to. We were able to get a great deal from Mohamud Ali!
READ BEFORE YOUR CAR PURCHASE.
I purchased a used Honda Accord from a different Sheehy (VW Springfield) and have been coming to Sheehy Honda for the past 2 years for servicing on my vehicle. I have not had a good run with either locations so far, both were not satisfactory with dealing with getting my car repaired (for info purposes, I did purchase a warranty on my vehicle upfront and VIP service package).
VW Springfield branch - I had previously purchased a vehicle from this dealership before it became a Sheehy brand, and had no problems/loved the process. So I was excited to return to buy another vehicle from the location, even though it had changed hands with management. My salesperson was good, and the process of buying my vehicle was fine. My problem was after I purchased the vehicle; I asked during the walk around (to see what blemishes or fixes I needed for me to agree to purchase) to have a bad paint spot that was very prominent on the rear driver's side door to be corrected as a part of my agreement for buying the car and was told that it would be no problem. I set up a later date where that problem and brake replacement would be addressed.
When I went in for the fix, it took a whole day to get just my brakes replaced (had not ordered the part needed ahead) so I had to lose a day of work (I live in MD) because it was impossible for me to make it to my job. After I took the car home I also realized that the paint they used did not match my vehicle paint (they used VW silver and not Honda match). I ended up paying for brake service at my local garage after this because they did not even change my brakes in the first place!
Sheehy Honda Alexandria - So I decided to go to the actual Honda branch in Alexandria under the Sheehy Group since I had such a bad experience with the VW location. Every time I go in for an oil change, I get a different review of what is actually wrong with my car (if anything at all). They also never noted that my brakes were in need of replacement, even with their "inspection". One time I discovered that they did not even put oil in my car after they serviced it, so now I ask to double check my levels before I leave.
Today I go to pick up my car after I dropped it off 2 weeks ago. 2 WEEKS. I was lucky enough to have included a loaner car in my purchase package when I bought my vehicle (if you are going to buy from them used, just get it for your own protection), but you are only allotted one per year. Thank goodness I hadn't used that one loaner yet, because I would have been screwed on transportation for the last 2 weeks if I didn't! This is after I had to haggle my insane price tag down for the work that I was getting done.
I am truly disappointed with the service I have received from this company, and can't wait until my service contract is up so I don't have to trek down the beltway for this anymore. I STRONGLY DO NOT recommend for servicing!
The staff! Paul Wicker EXTREMELY FRIENDLY, PROFESSIONAL AND KNOWLEDGEABLE. Great asset to the SHEEHY dealership! I would definitely bring business to them in future and recommend others to Paul!
David was a great help. I will definitely be back to him for my next purchase! Thank you!
Minho Kong helped when we found our car at the dealership online. Once we showed up to view it we were out with our new car within an hour and a half. Great professional service all around!!
I have never had a good experience buying any used car and I've bought a lot of used cars. I had the pleasure to work with David and really it was nothing like before. I didn't feel unwelcomed or pressured. He even bought me lunch! Really a 5 star job. High recommendations!
Paul Wicker is a excellent sales person, I highly recommend him to anyone looking to buy a new Vw.
Great purchasing experience!! My sales consultant was Sami who is absolutely amazing to deal with. He understood my time constraint and got me a great price on my new Atlas with a fair trade-in value for my Honda. I was in and out of the dealership in no time. Kelly, the finance officer, helped me get an issue I had fixed on my contract a couple days later and had it taken care of very quickly. I had to bring the car back in for a Car-Net issue and a couple other things I didn t have time for when I purchased and they got me right in and taken care of. I would definitely do a deal with this dealership again.
Originally went to a different VW dealer. Yeah the salesperson was helpful but unfortunately, being a picky person, the make model trim and color I was looking for was not available. Went to this dealer a week later and walked into the spacious show room and was greeted by De Maryo. I told him what I wanted and within 5 mins he had it ready for me test drive. After the drive, the process was then handed to Perry who took great care me. At first, I thought going to a dealer and buying a new car would be uneasy. Not here. I walked into this dealership as strangers and walked out making new friends. Highly recommend.
Ron was great! Excellent service and made a great deal! We would travel back to there to get another Volkswagen in the future.
The start-to-finish process was ultra fast, super perfect and I am 100% glad that my wife and I went to this specific VW dealership.
I owned an Audi A4 before and was torn over not getting another Audi, but I am SO glad we got the VW Passat -It is fantastic! More room, clean and just beautiful.
The waiting areas were cool (even with two kids in tow) and the associates, all with whom we spoke, were informative and engaging ... even for a late rainy Monday.
Our sales contact, Jorge Perez, made us feel comfortable and was truly 'there' for us (he even drives VW). He was patient, didn't try to sway the conversation my wife and I had about the sale and, in the end, he led us to a 100% totally shaweeeet ride.
Don't go to ANY other VW dealership in the DC area. You'd just be wasting your time ... and money ... and happiness ... : )
Naim was my salesman and there were some reservations about the dealership before I drive 4 hours without having a deal confirmed in writing. Naim assured me everything would work out. Due to there numerous positive reviews, I trusted them and Naim and the management at Sheehy did not disappoint. I would definitely recommend them for any future VW purchases. Their prices were worth the 4 hour drive for me. Thank you Naim and SheehyVW for my 17' GTI
Ray Williams of Sheehy Volkswagen was simply amazing! He was very professional, very personable, and funny. He made sure that we got a good deal and worked with us the entire time we were there. Ray Williams was the ONLY REASON we bought the vehicle there. Ray Williams was respectful, attentive, and very informative about the particular vehicle my husband and I were looking at and eventually purchased. Ray Williams made our experience at this dealership! I would recommend him to anyone that wanted to purchase a vehicle.
As for the two Johns that worked there, one of them being the General Manager, they could definitely practice better customer service and in general a lesson about customer courtesy. When asking about a particular form my husband had to fill out the General Manager John was very rude and condescending towards my husband and brother in law. When they stated they did not understand why this form was being run (as it was something they had never heard of before) John who said he was the General Manager very rudely said "I don't understand what you don't understand." speaking to us as if we were idiots. I have worked in customer service for 13 years and NEVER treated any customer that had a understandable question about a product as rudely and condescendingly as he did. He also stated that he was not pleased that we brought up the fact that another dealership that called us as we walked into their establishment were willing to beat their offer. Stating something to the effect that we were wasting his time and that we were essentially trying to swindle the dealership. He treated us as if we were trying to con them out of a product when we simply were looking for the best deal and had no idea that dealership was even open the day we came in to their dealership. As the general manager of a car company and a practitioner of capitalism I would think that he would understand that competition is the basis of capitalism and what built the store he works at. To state treat us as if we were trying to con him instead of seeing what the best deal and acting like he would not do the same thing is very hypocritical and he should be ashamed of himself and how he treats his customers. His overall attitude towards us left something wanting in encountering him. The other John gentleman that worked in the back area with the general manager also had the same attitude towards us when we were discussing the pricing on of their employees offered my husband. He looked at my husband and spoke to him like he was an idiot or crazy. I never in all my life have seen two people that work at a car dealership treat complete strangers that want to purchase a product with them with such disrespect and contempt. They should really take time out of their day and thank Ray Williams for his complete and opposite treatment towards us.
Again, Ray Williams and the gentleman that worked in the finance office we spoke with were the only two gentlemen that day we got to encounter. Ray Williams is what I hope every customer encounters when purchasing a vehicle. He is an example of courtesy, kindness, professionalism in his company. My husband and I were COMPLETELY and TOTALLY happy with Ray's service to us and his behavior is something to be modeled after in car dealerships. I hope that any customer that walks into Sheehy Volkswagen gets the great pleasure of having Ray Williams be their sales consultant. I would like to personally thank Ray Williams for his wonderful personality, professionalism, and time getting to know us and providing us with the best deal and service.
Jonathan was very helpful in the entire process. He was patient and reciprocative during the negotiations. Our experience was very good at Sheehy and this is my 3rd car buying experience and it was the best till date.
I went here over a period of 2 days to decide on my car, and every one of my asks was met. My sales rep, Jon Hoang, pulled multiple cars from the lot to help me make my decision. He was extremely accommodating and informative when I asked to see different trims and prices, which were infinite on my end.
The buying process was quick, efficient, and informative. I never felt like I was left in the dark. And they the finance rep, Kelly Ghabour, answered all my questions transparently.
I highly recommend visiting this dealership if you want a stress-free and fair priced buy!
I purchased a Jetta at Sheehy this summer. The price was good for me and Paul and Riad were a lot of help. Thanks for helping me get my car
I traveled all the way to Springfield from Annapolis, MD and it was worth every mile. I wasn't actually even planning on buying a vehicle that day, I just wanted to check out a few vehicles I had seen on the website and see how I liked them. Before we even made it in the front door Jonathan Routt caught up to us in the parking lot and kicked things off right away. Within 15 minutes we were test driving a Volkswagen Tiguan R-Line that I had seen on the website. Jonathan knew every feature of the vehicle, everything that was specific to the R-Line, everything that was new to the 2014 model and every small detail that would peak our interest even more. His knowledge of not just the Tiguan but the entire VW brand was more than I had seen at any other dealership I have ever been to. We worked up some numbers and I decided I was taking that vehicle home with me that day! Kelly Ghabour came in after that and worked her absolute magic to get me into a monthly payment that I was comfortable with while still ensuring I had the perks of the Sheehy VIP Club. Whether you are in Virginia, Maryland, Delaware or Pennsylvania I highly recommend making the trip to Sheehy VW of Springfield. The customer service and vast selection cannot be beat. Thank you Sheehy!!
I recently bought my VW Jetta. I haven t bought a car since a long time. I ve had bad experiences at other dealerships, and Mohamud Ali did a great job and made me feel comfortable buying my new Jetta! Will recommend him and Sheehy VW.
De maryo was a great sales associate! Helped make my purchase of a 2019 Jetta GLI very easy! 100% recommend purchasing from De maryo.
I was given an invoice stating that my tires were rotated, but when I went to my car, they clearly hadn't been rotated. I was then told that if I wanted the service that had already been sold to me when I purchased the car, I'd have to pay an additional $30. I was lied to when I was originally sold the vehicle, then I was lied to when I questioned them about the lack of a tire rotation.
I went there and had a great experience with Riad ! The service was amazing and the purchase went very smoothly thank you Sheehy and Riad !
Buying my CPO VW Passat from De'Maryo at Sheehy Volkswagen was the best car buying experience i have ever had. He found the car in the price range and model i wanted. The test drive was great--he was very knowledgeable about the cars equipment and options. I will definitely buy from him and Sheehy again. Thanks for the experience.
I could not have had a more smooth experience reserving and taking delivery of my new Golf R last December. I dealt with Scott O'Brien, who was very courteous and professional throughout the whole process. I initially chose Sheehy because the dealership priced the car lower than several other dealerships in my state, and they actually carried the transmission and color that I wanted. I was later glad that I did because I was able to work with the dealership so that we could set up my outside financing, and it was relatively painless. The lady in the finance department was also very professional (I don't recall her name). I highly recommend this dealership!
I purchased the car from this dealership on January 2017. These guys are extremely friendly and patient with customers. I worked with Riadh while purchasing my car. He is extremely friendly and he made me feel comfortable in entire process. Generally every dealership don't hold the car in lot once car is sold, but I wasn't able to pick up the car on same day of purchase. But they made exception. I really appreciate the effort from Riadh on that.
I definitely look forward to do business with him and this dealership in future.
Bought a 2014 GLI from Ron at sheehy, he was more than helpful and everyone there explained any questions that i had. Made my first big car purchase a breeze!
Very poor service they gave me a quote on the phone and when I arrived and test drove the car the gave me a new price a lot higher very poor service and I would not suggest anyone use this dealer.
I'll admit, I was skeptical about making the long drive down to Sheehy VW from MD but David guaranteed the best service. David kept to his word and I'm loving my new vehicle. We will be back for our next VW.
I purchased a car from Paul a few months ago, and it was a great experience! The staff is very friendly and helpful. Paul helped me find the perfect vehicle for my budget. I LOVE MY NEW GTI! I recommend Paul and Sheehy to anyone looking to buy a vehicle.
Aras was amazing! I love my new Atlas. He took his time with me and was very patient in showing me the ins and outs of the car. I was in and out just as he said. Great job!
The team at Sheehy Volkswagen is top notch. Everyone I spoke with was professional, kind, and knowledgeable. Wonderful experience and my least painful car buying experience to date. My only regret is that I can't give more than 5 stars.
Had a great car buying experience with DeMaryo Platt. Told him what I was looking for and he accommodate me with a great 2017 Jetta. Will recommend him to all family and Friends .
Paul Wicker assisted with my second VW in two years, superb job! Paul is attentive to customer needs, respectful of time, sand knowledgeable about the product line. I wholeheartedly recommend him to anyone in the market for a new vehicle.
Came all the way from Kansas City to buy a car at this place ! De Maryo helped me with the whole process and I could not ask for a better person to do that ! I got a deal that I couldn t get anywhere else and first time actually happy to deal with a salesman ! A +!!!
Great car dealer experience. Only negative was they had free coffee and tea, but had to flip for a Coke :(.
On a serious note, Jonathan was great to deal with buying a GTI from another state. Once, I was sure what I wanted (test drove and identified options locally) he helped secure a car and I was there over the weekend to pickup late on a Saturday. He even stayed past closing (financial already completed) to walk us thru a few settings in the car.
Sheehy had deals that were not match able locally!! Great deals are found by high volume dealers that understand their customers' satisfaction is what brings sales volumes.
Using the VW website helped me to know the features I was looking for in the vehicle and then locating the dealership that had the inventory I was looking for. I choose Sheehy Volkswagon for their inventory. Jay Jalloh did a great job demonstrating the features of the Atlas Cross Sport and answering the questions my wife and I had. He created an environment that allowed us to have a very relaxing test drive. John Hulme was very pleasant to work with and made agreeing on the final purchase price of the vehicle very stress-free. Kelly Ghabour was very professional and made completing the financial process very easy. The entire Sheehy Team made this the best car buying experience I have ever had. After one full week of ownership, we couldn't be happier with our Atlas Cross Sport and the buying experience from Sheehy Volkswagon.
Just purchased a 2018 Passat through Sheehy VW. I worked with Mohamud Ali, it was a very pleasurable and easy going experience. I already knew what I wanted and was able to negotiate my price point with Mohamud Ali. The financing aspect was quick and painless, and the whole process start to finish took a little over two hours. I highly recommend Mohamud Ali and Sheehy VW, if you're looking to get into a new VW anytime soon.
I had a great experience at Sheehy VW. Sales rep Eric was awesome for working with us and was very knowledgeable about Volkswagen.
The whole purchasing process they took very good care of us.
I would highly recommend visiting Sheehy VW if you are in the market for a VW.
We purchased our second car from Paul at Sheehy, and we will be back for our next one. Thanks
An outstanding dealership! We had an awesome used car buying experience with Eric, a total class act from the first telephone call to when we signed the agreement. He was friendly, he listens to the customer, provides options, and is very knowledgable and helpful. Sheehy VW has a wide selection and a clean, modern showroom but it's an established dealership and will be there for years to come. My highest recommendation.
sheehyspringfieldvw.com
