Not really reachable by phone, callback is tried once and that was it. Better to VW partner. Technically ok, all the defects in the car were turned off and the annoying noise that disappeared every time a technician sat in the car is permanently gone.
Addendum: The staff is friendly and aware of the problem in terms of accessibility, but it is probably wanted by the management. Service employees read and answer emails!
Hello, I notice on the grounds of the VW "Authorized Partner" that one of the parking lights no longer worked, the opposite of the beginning when I had the car taken. The employee's answer was that this may happen, but they are not responsible for it. With a lot of effort I could get his signature - as confirmation that I had not delivered the car in the state. At a meeting with the store manager was first agreed that I pay a new lamp, and then with it is mounted free of charge. That's exactly how it happened, but despite the changed lamp, the error was not resolved. Now I am afraid to continue to address the issue, because they may break something else and again it will say that this is my problem. In addition, I feel that the prices are inflated and that in this context customers are partially cheated.
The searched car is in the paint preparation, although advertised - it is not possible to search a car specifically! If you do not have time, this is wrong!
After a long search on the Internet and at dealers throughout Germany, I had almost given up hope to get my dream car. But by a stroke of luck and a recommendation, I found the Vw dealership in Berlin. Here I felt from the first moment excellent, competent and customer friendly as well as individually by the sales team in particular in the person of Mr. Gendola advise. Such a full comprehensive and flexible service, I have rarely experienced and I had already bought some new cars in the past Order, the somewhat challenging new car procurement, the purchase of the end-of-life vehicle as well as the registration and deregistration as well as the handing over, no wish remained open. Therefore, from my point of view, the appraisal can receive only the absolute best mark the dealership and the seller Mr. Gendola warmly recommend.
Thank you for the top service! Keep it up!
Incredibly bad service. When changing tires, the time in the VW calendar did not match the agreed time. Our car was parked unlocked by the service employee in the VW parking lot. Different employees made different judgments beforehand about the suitability of the old winter tires. New winter tires were simply ordered, although lastly something else was discussed by phone. The entire tire change including waiting, annoying, discussing was just under two hours on October 19, 2017! Anyone who can do something should avoid this dealership!
Nice staff, but they are simply UNANIMIBLE by phone! I have not come through a single time! definitely in need of improvement
Professional advice with good service. The costs are on the high side - unfortunately.
I was interested in a used one and was sent from seller to seller. Apparently everyone was so busy or had no time. I have noted this in the info, have understood that I am angry, but more has not happened.
Very nice service staff (vehicle pick-up) and swift and competent handling of the transfer.
After a long wait, an unfriendly, disinterested employee answered the phone. The vehicle we are interested in had 2 accident damages, but another one would be available. We expressed our interest and asked for the possibility of a test drive - the answer came promptly and surprised very much: "Test drive is only on purchase - test drive with us and then buy elsewhere - we do not." We do not know where this "employee" has his clairvoyant abilities, we have been buying cars every 3 years for years, but we've never experienced anything like that, so it's a reason for us to avoid this branch.
The competitors will be pleased ...
Excellent advice and top service. Very relaxed car purchase - Thanks to Michael Thomas, like next time again!
I have been with VW for several years. Can only say that the staff and staff are very friendly and helpful
I was treated very courteously and did not have to wait long. The service is great, but also has its price.
Mr. Bessert is a top seller and has been looking after us since 2010. Simply great. I can only recommend it to anyone interested in cars.
I called twice and asked for information about a small car for business leasing. Nothing happened twice. Customer service zero.
usually announcement on the phone. 'repairs' which fail to find but cost a lot. rude employees. ultimately matching the image of volkswagen.
I bought a VW Caddy 3 years ago.
I am very dissatisfied with the vehicle since
after 30,000 km, the brake discs had to be renewed and after 42,000 km, the starter and the battery are defective. I am very dissatisfied with the service, because one is treated very arrogant and condescending. The last phone call with the service employee Mr. Grauert was the culmination of the impudence. If one is still laughed at by an employee and he is not even able to give a quotation for the reading of a radio code, which was not given to me when the vehicle was purchased, this beats the bottom of the barrel.
You should definitely avoid this car dealership!
Very bad customer service.
More than faulty.
I've been a customer for years. Staff friendly and knowledgeable, e.g. with every inspection, everything explained in advance with fairly exact prices. Saving options were also explained. Appointments are e.g. T.j. to be agreed only in the long term ..
I can only agree with the reviews here.
Who expects service, friendly staff and fair rates for trade-in his old cars is definitely WRONG!
No one is interested in the customers in the car dealership. The sellers are hiding in their glass boxes all the time. If you dare to address one of these rare creatures, it reacts very busy and with short and uninterested answers. There is not even a place offered.
I was there the last 2 weekends and was determined to spend a 5-digit amount on a used car. After I reserved a suitable car (I searched out myself on the internet), I got an appointment for the evaluation of my old car (1 week wait) to trade-in.
Yesterday I am glad again in the dealership to "evaluation".
This went also jerk-Zuck. After max. 10 minutes came the seller with a multi-page opinion about my car to me and presented me an underground price offer. (1/3 of the market value eg Mobile / de)
Stupid only that I had in the waiting area all the time my car in view. So I do not know how the report came about in such a short time, but my car did not look up close. Apparently, the employees are so experienced here that you can create an opinion in your glass boxes alone by intense staring at the vehicle license!
I am speechless and annoyed. Why did I wait 1 week for this appointment ... ..
Well you do not see me again .... I buy my new car elsewhere ..
It is not worth even writing a detailed review. The other 1-2 star reviews say everything.
The service staff was very friendly. Appointment could be determined promptly. The advice went very well, the prices are for the services provided more than adequate. Super satisfied and always happy!
Nice lady at the reception secured my purchase and everything went perfectly - even my son received a small gift
I'm a very satisfied customer! Mr. Bessert is super service and customer oriented! With him you are really in good hands! Such employees live service! Keep it up!
We leased our new sports van from VW on Franklin Str. Our consultant Martin Bessert took an incredible amount of time for us and also explained everything to us in a precise, understandable and very competent manner when handing over the vehicle. And also with the return of the leasing of our previous VW he always has an open ear and takes care of our questions. A really great consultant, with whom we feel very well cared for and who will hopefully be with us for a long time.
Overall bad service, as many also complain. The service is overpriced and not long lasting. Staff easily overwhelmed and arrogant. You should also be prepared for long waiting times. There are better car dealerships and brands.
Thanks, took a while but then everything was to the satisfaction.
Already for the second time a complete disappointment this VW workshop ... the first visit was a key sold but when reading but the control unit can break ... why do you experience that only when you have already More
I want to share my positive experiences here
To emphasize positively
He does not only want to sell but also takes care of his customers after the purchase
Problems are solved quickly and customer-oriented
Nobody is overbearing in this dealership
Everyone takes their time
Unfortunately, this is not self-evident in the VAG Group
But that's exactly why this car dealership stands out extremely and leaves a very positive impression on me
At the beginning of the year I bought my used Golf 7 here. When I called on Saturday morning, I asked if the vehicle was still available. I was openly invited to view by the sales consultant. Once there, the object of desire was ready in the house. The fact that it rained that day made the situation even more startling. It was very good that the car was not crammed into a hundred other vehicles, but that I could look at it in peace. After a short conversation with the sales consultant, the test drive was formally forced on us without having to ask :) "We should test the car first and then we could talk about other topics ...". After the extensive test drive, the mandatory negotiation followed in a more than relaxed atmosphere. I always felt that I was negotiating on the same level and that my own ideas were being followed. In the end we were able to agree on a great result and I bought the car the same day.
All in all it was a great day and I really enjoyed buying the car there. The service and everything around it was great. The day was decisively shaped by Mr. Bogunovic. His way of selling is unique, he has ensured the relaxed flair and the good gut feeling when buying.
The in-house service also ran without problems. Before the appointment I got a reminder by SMS. When it was handed in, everything worked on time and the car was finished earlier than planned. Before and after the service everything was explained to me by the service consultant.
I am very satisfied with the dealership, especially Mr. Bessert is very competent. From the first minute to the pickup a great advice.
A good reason to recommend her further.
Very friendly and professional staff. It feels good. I can only recommend.
Was in Franklinstrasse for maintenance.
Good assumption, price fixing worked.
Work was done properly, as far as I can tell.
Friendly and knowledgeable staff, even with specific questions.
Highly recommended, again at any time, keep it up!
It is unbelievable. This arogance of subaltern employees. Crappy, cheating seems to be the business model here. Thanks again. My car, perfectly fine, blower for repair / maintenance, then defective. They offer 400 E Euroo for repair. But that's not all. Stand in the yard, wait about 1/2 hour. I was smart enough today. Just waited 20 minutes. THANK YOU
It gives you a good feeling to be advised with patience, competence and friendliness when choosing and buying a new car. The advice and handling of all formalities by Mr. Bessert left nothing to be desired in this regard. Conclusion: top grade!
Nobody picks up the phone and no reply to my email.
Used car purchase without problems. Good service, motivated salesman, everything absolutely smooth. Any time.
Level of communication and professional approach that I have witnessed during by purchase, gave me a confidence to buy the car that I haven't even physically seen or drove on a test drive. Level of details that I had been acknowledged, have been on highest possible level. Among mentioned things, this was also my first purchase from abroad.
Mr. Henning Witte was a representative from seller side who guided me through all these steps. Because of everything mentioned, I'm looking forward to my next deal with Volkswagen Automobile Berlin.
Very large selection of vehicles over several floors. Friendly staff. I decided after consulting the apparently well trained very friendly and competent salesman Mr. Bessert for a vehicle. Test drive was organized faster than expected. Thanks for the very nice conversations and also the vehicle delivery. A satisfied customer.
Very unappealing, arrogant and pejorative. The sellers are not trying to sell. They expect you to get paid and leave. There is no motivation. Despite being responsible for the whole mess with the diesel and exhaust affair, they are not exactly trying to make up for their mistake or reputation. This is disappointing.
Even when you want to buy a car, they don't call you back. Even when suburb hardly pays attention to you.
Breakdown, ADAC has dragged me directly to this VW dealer. Erstzteilbestellung telephone uncomplicated, installation was cheap and was possible directly after delivery. Only: On Mondays, far too many customers in the shop for too few staff. Waiting time on the phone. But all the staff were very nice and took time for me.
Abundantly disorganized. Badly reachable by phone, with new car search neither the quite common model VW Passat Variant in the showroom nor the current color samples. Have the car then bought elsewhere. New car had a quirk in electronics, wg. Proximity to the place of residence then drove to this workshop. The responsible employee then just went to work, without calling me in advance if / when I can pick up the car, because I had to check myself. Lousy wagons, staff has simply put the engine a little awkwardly in front of the workshop, and I was then allowed to slip backwards even there. Error allegedly fixed, after 10km drive but then again. To other workshop, which were friendly, the same telephone feedback after repair, bug fixed, now everything is fine. That's also clear, which is my new favorite workshop. At least not Franklinstrasse.
I would also like to thank the dealership and explicitly Mr. Thomas for their service and support. The pickup of the vehicle was a real experience.
I leased a car in this dealership in June 2020. The consultant / seller Mr. Bessert was very friendly and competent. He was able to answer all my questions about leasing and convincingly clarify my little "worries". He took a lot of time for everything and always came to meet me with the appointments.
I am super satisfied with the quick processing and the good handling. The car handover was very detailed and helpful (since it is my first VW).
Anyone interested in buying new equipment or leasing should contact Martin Bessert. A clear recommendation - professional and human!
Poor service and rip off. Always find a reason not to fix defects. If we had known beforehand what was to come we would not have bought there. Not recommendable.
Super service ........ Only recommended.
Nice and friendly staff.
Terribly bad service and customer focus.
Every year the tires from VW Franklinstr. changed and stored. A new problem every year.
- Hubcaps removed last year, should I pay.
- This year, wheel nuts for alloy rims gone, should I pay.
- Service booklet cannot be found after inspection
According to the handover protocol, nothing was ever put in the trunk. The service couldn't help with inquiries. The customer was to blame. Not normal with the crowd.
I have the inspection carried out by another dealer, the tire has been outsourced! Customer away.
Schlechter Service. Bekommen mein Leasingauto nicht repariert.
A bit dirty, otherwise always wonderful how city-compatible the Smart is.
Competent consulting. Great service, very friendly and everything went quickly on the stage. Can I only recommend, I'll be back.
The reason for the visit was an oil consumption measurement. 1st appointment: more than 2 hours waiting time (drain, weigh, fill). For the second follow-up appointment (same process), there was a recommendation to leave it there. 1 day - WE - 2 days - public holiday - 3rd day - no information, no callback, no replies to mails with callback requests. Speechless and stunned.
ONE star is MUCH TOO MUCH for kidding. 100 for oil inspection. Oil stood to look at 85 euros. Although a few months ago the oil was changed and there was a liter of oil in the bill, which I actually don't need .. On the engine is a mm of dust that you can see that nothing has been touched. Never come back to your workshop. Next brake fluid inspection again 230?
He calls himself "Service Consultant", Mr. Kluge.
In my case, he was a customer contractor.
Very impolite!
Therefore, I have withdrawn my order for a repair of probably 2,500 euros and now turn to a workshop in which I feel in good hands.
After feeling like I was more than unwelcome several times, I decided
to change the dealership. You enter in a friendly manner and first of all get an unfriendly face back. The conversation is fun from the start! You don't have to do that to yourself.
I know of no car dealership that is harder to reach than this one and as a company we have many vehicle manufacturers in our fleet.
For days from 8 a.m. to 8 p.m. all colleagues are in discussion and one should speak on the tape. Create happy.
More competence gent even in the elementary school!
Bad service. Not even deserving one star! Have only bad experiences. Must run 5 times to solve a problem. At 10 a.m. I had an appointment to drop off my car and at 10 a.m. the replacement car should be there. The replacement car was then there at 12.30 p.m. And these are just minor things. Would be too much to list everything here. I advise everyone.
I was totally professional, friendly and very detailed advice from Mr. Wilhelm, as a beginner leasing I had many questions and always got precise answers. There were several conversations that took longer - Mr. Wilhelm always had a lot of patience with me. Rarely met such a dedicated sales consultant. Highly recommended!
Many thanks to Mrs. Waack and her representative Mr. Tegge for the kind care and for your patience. We found the car search simple and easy, pleasant, very transparent and honest.
This is the second time we buy a car there (the first time was with the wonderful Mr. Paulick). And we will certainly do the third with you!
I went to the dealership on May 28th, 2017 to update my diesel.
The reception service was very friendly, but unfortunately had no idea and had to ask 3 times to give a final answer.
The whole appointment was totally deconstructive.
The car key was taken wordlessly and the customer's requests were only indirectly addressed.
I expected that the car would be connected to a diagnostic computer before and after the update and that all relevant data would be made available to the customer.
because with this intervention the engine electronics are massively interfered with and the customer should probably be fooled into thinking that this update is a small intervention.
The car was given back without a word and not a word was said about the actual measure.
And on the way home I noticed that the air conditioning had failed after the update, which was definitely still working before the update.
So I called 4 times and 4 times I was referred to the answering machine, although there was enough service staff who could have picked up the receiver.
But the customer is treated like dirt.
After 4 (!) Hours I was called back and asked for.
In the meantime I had been able to repair the damage myself, because the climatronic was being played around and the employee at the other end was very surprised.
For me it was the last VW and this dealership earned a straight 6.
In this regard, I will complain to the management and at VW itself about how customers are treated, because you have to protect other customers from such people.
the friendliest new car salesmen in town are here! Thank you.
Have bought a car there ... but is not my store ... crowded terrain and comes for not so appealing over
I was in the dealership today to look at a potential new car. A salesperson asked for his help and then recommended that I prefer to view photos on the internet rather than to advise me. Such a condescending, arrogant and unfriendly behavior I have rarely encountered. It's a pity, but my next car will certainly not be a Volkswagen.
Very bad service, never to reach by phone. Appointment almost always possible in 3-4 weeks. Partly (unfortunately already with several bad experience) very unfriendly staff
NOT RECOMMENDED
My car (new) is two years old. Have a chic panoramic roof, unfortunately not tight. The whole blanket was full of water. At VW it was only said that I should have read the operating instructions, it says that the procedure should be cleaned. Ha, it just says it should be freed of solid objects, not a word clean of the process. Damage and repairs are now 1,600 and there is no goodwill ... was definitely the last VW I leased.
... one star even hurts. Prices completely covered. For small paint damage (see photos) Free Workshop 380, - vs VW 1.170, - !!! Threatening with "probable" additional payment on return of the car, one should opt for the free garage, there probably not "VW standard". In retrospect, it turns out that you do not paint the parts yourself in the house, but also commissioned this free workshop. Thank you very much!!!
Another electronic Macke, which falls under the guarantee achievement, is repelled by the employee several times as "that is so at VW". Finally, another dealer has accepted and fixed the error. Just this dealer has sold us the next car and lo and behold ... When comparing offers, this is even cheaper than the Franklin Street in the purchase price ...
Never, never again ...
I was there today (Saturday) at 15.30 with my father to buy something for our Caddy. We did not meet anybody and even after 2x ringing no one was there for us. As far as I know, this location is open Sunday at 4pm. We also saw someone, but were skilfully ignored. A shame!
Unfortunately the worst car dealership so far experienced:
Sellers are in the top "Caddy floor" in the good not find or busy-disinterested in their glass cottage. A caddy as a family car is not on display and all commercial vehicle caddy exhibition cars are completed ...
Inspection at 45.000km was done so far "perfectly", but my vehicle received a special farewell. Therefore, I recommend WASHING car daily (for me was the last ablution 3 days ago) and to pick up the car in peace to pick up (the classic and my mistake, since I noticed the scratches only exactly 35 minutes later). A trainee polishing 10-15 minutes was unfortunately not in it, really a pity, but coincides with the current press reports. When the vehicle was still under warranty, I had a problem with the driver's side window, which was not closing smoothly. Then, without an appointment (I was thrilled, my 1 mistake in this house), silicone was sprayed in and what can I say it has for works a few weeks. Outside the warranty, it was then, that is no longer a warranty case. In combination with the actual Beschiss when buying the diesel vehicle 1 whole point for goodwill and service. P.S .: I wish VW in the new home market in any case maximum successes, there is certainly the new diversification with ketchup & BBQ sauces in the parts / accessories department bombshell!
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